Whiplash Injury Regulations 2021

Lord Etherton Excerpts

Monday 26th April 2021 Grand Committee

[Lord Etherton (CB) [V]]

The digital portal for whiplash claims will be a completely new portal for small personal injury claims arising from traffic accidents where the pain, suffering and loss of amenity element is under £5,000 and all elements of the claim are less than £10,000. It is specifically designed to enable potential claimants to state their claim and avoid court proceedings without the assistance of legal advice, the idea being that the litigant will simply follow the instructions on the screen. It is likely that very large numbers of claims, running into hundreds of thousands, will be processed through the new whiplash portal.

As the Minister said, the 2018 Act provides for the tariff of damages to be reviewed every three years. He indicated that now, after a year, consideration will be given to whether there should be a review more often than every three years. My focus today is not on that review but rather on the absence of any provision for collecting data on the operation of the digital technology so far as the claimant is concerned and a review of how well it is working.

The whiplash portal and protocol are not part of the court’s digitisation reform programme but arise out of a government policy initiative. I nevertheless urge the Government, as with court digitisation reforms such as the online civil money claims digital process for small money claims by litigants in person, to provide for litigants to record their satisfaction or otherwise with the procedural technology. This is particularly important in the case of the whiplash portal, not only because the litigant is expected to be able to navigate the new digital technology without legal advice but because the technology has been developed not by HMCTS or the MoJ but by the Motor Insurers’ Bureau.

I would, for the same reason, urge the Government to carry out a review of the operation of the new portal within nine months of its commencement, informed by the views expressed by the users of the portal.