Emergency Communications

Lord Clement-Jones Excerpts

Monday 26th June 2023 Lords Chamber

[Viscount Camrose (Con)]

Following the failure of the system, three strands of investigation have been put in place. First, BT is performing its own internal investigation. Secondly, Ofcom is engaging directly with BT, which it is required to regulate. Thirdly, based on the findings of those two, there will be the Government’s lessons learned approach. The combination of all those will allow us to learn lessons to improve future resilience of the system.

[Lord Clement-Jones (LD)]

My Lords, one of the worrying things about this incident is not the failure of the main 999 service itself—although that is bad enough—but the failure of the back-up as well. The Minister will know that I have raised the issue of the changeover from analogue to digital on a consistent basis, particularly BT’s digital voice changeover. This changeover from analogue to digital creates huge risks. Will the Minister say whether the incident report will also include a wider look at the changeover from analogue to digital? There are huge risks involved in this. This is critical infrastructure, and in the case of emergency, it is even more important that we have an analogue back-up to our digital services.

[Viscount Camrose (Con)]

I pay tribute to the noble Lord’s frequent correspondence with me on this subject and recognise the importance of what he says. I do not want to prejudge the findings of the deep root-cause analysis that will now be going on at both BT and Ofcom level, but I will make sure that that question is at least asked, and asked forcefully.