Flooding

Lord Carlile of Berriew Excerpts

Tuesday 7th January 2025 Lords Chamber

[Lord Carlile of Berriew (CB)]

Does the Minister agree that the insurance industry is guilty of egregious delays in paying legitimate claims, and that this is a significant issue that is leading to people who are properly insured with enforceable contracts being forced to sue their insurance companies? For example, is she aware of the delay in compensating 100 shopkeepers for the damage caused by flooding in Newry in Northern Ireland early last year? Does she agree that the Government should have a word with the insurance industry to ensure that they become more efficient in this area?

[Baroness Hayman of Ullock (Lab)]

I am not aware of the specific incident the noble Lord referred to but if he would like to share the details with me, I would be happy to take a look at it. It is important that we do not tar all insurance companies with the same brush. Some are much better than others. They are not all part of the Flood Re system, for example, although the majority are. The incident the noble Lord referred to is clearly to do with business, which is different from Flood Re. There are particular challenges in managing flood insurance for businesses.