Trains: Punctuality

Lord Berkeley Excerpts

Monday 20th April 2026 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

The previous Network Rail pay settlement, which was carried out but curiously not much publicised by the Government, produced not only a one-off productivity improvement by a substantial amount but continuing productivity, so the staff involved in the pay deal for Network Rail this year are delivering increased productivity compared with that agreed at the time of the previous pay rise. This Government have been able to do that. We have settled over 50 pay deals in the last 12 months with virtually no industrial action, which is entirely contrary to the record of the previous Government.

[Lord Berkeley (Lab)]

My Lords, can my noble friend explain whether, in addition to making the trains run on time, he has any plans with Great British Railways to offer some food on the trains? My journey from Cornwall took five hours and we were offered sandwiches, but they had not arrived. It was the same last week: we were offered sandwiches, but they did not arrive. The staff are doing their best to serve customers, but if they cannot supply sandwiches, maybe that should be put out to the private sector.

[Lord Hendy of Richmond Hill (Lab)]

Of course, the irony of my noble friend’s journey to Fowey last week is that it was the private sector train company that failed to supply the sandwiches to him. It is a serious point and his complaint has been well aired, because he wrote to me, he wrote to the managing director of the train company, I think he wrote to the Secretary of State and he has now raised in the House of Lords that the trolley did not have any sandwiches on it. It is a valid point that the customer offer which is made to people should be reliable, and a five-hour journey without anything to eat is not much fun. I hope he got a drink though.