Civil Servants: Reduction in Numbers

Lord Berkeley Excerpts

Wednesday 15th June 2022 Lords Chamber

Asked by

[Lord Berkeley]

To ask Her Majesty’s Government what assessment they have made of the impact of reducing the number of civil servants by 10 per cent on the processing of applications by (1) the Passport Office, (2) the Driver and Vehicle Licensing Agency, and (3) UK Visas and Immigration.

[The Minister of State, Home Office (Baroness Williams of Trafford) (Con)]

My Lords, all departments have been asked to develop options for how we can return the number of civil servants to 2016 levels. As part of this work, departments have been asked to assess the impact of different options on the delivery of public services so that we can make informed decisions and focus resources on the right priorities. The work is ongoing in the Home Office and the Department for Transport.

[Lord Berkeley (Lab)]

I am grateful to the Minister for that Answer, but is she aware that at the DVLA delays have risen by 65% in the last year and that the waiting time for a new driving licence is now six months? It takes three hours for British passport holders to get through some of the passport checks at airports to get home and 10 weeks to get a new passport from HM Passport Office. It has taken three months and rising for a friend of mine trying to get a sponsorship scheme from the department of the noble Baroness for someone from Ukraine. Is there not one common thread here—bad management by a monopoly supplier of essential services? Does the Minister agree that, if a private company were providing these services, it would take on more staff to deal with the backlogs? Here we are reducing by 10%. Can she explain why?

[Baroness Williams of Trafford (Con)]

My Lords, there were quite a lot of questions there. I will try and deal with some of them, maybe starting from the noble Lord’s first question about driving licences. There are no delays to the online application process for driving licences. The only delay in the driving licence system is for those with additional medical needs, and I understand that was because the PCS union went on strike and that caused a delay. Almost 99% of passports are being delivered in the timeframe of 10 weeks. I cannot remember the noble Lord’s final question, but I think I have answered most of it.