Railway Stations: Ticket Office Closures

Lord Beith Excerpts

Wednesday 20th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

The Government have been consulting with various accessibility groups, alongside industry, over the period, and have taken their views into account. That has included invitations to the Royal National Institute of Blind People, the Royal National Institute for Deaf People, the National Autistic Society and the Multiple Sclerosis Society— I have an entire list, which I will not read out right now. Accessibility is at the heart of what we are doing here. We are trying to improve passenger service. The ORR’s latest annual consumer report shows that passenger assistance bookings have increased significantly. I am delighted to say that disabled people are coming back to the railways.

[Lord Beith (LD)]

My Lords, under these proposals, it will not be possible to buy a senior or disabled persons railcard at the vast majority of stations, whether there are staff there or not. Is that right?

[Baroness Vere of Norbiton (Con)]

I cannot say, because the consultation process is still going ahead. At this time, 43% of stations do not have any staff at all, so the noble Lord would not be able to get those railcards at those stations. All of those considerations are being taken into account. We want people to travel on the trains, and we need them to get their tickets and their railcards. All of those are very important considerations as we go through this consultation process.