Train Operators’ Revenue Protection Practices Review

Lord Beith Excerpts

Thursday 17th July 2025 Lords Chamber

Asked by

[Lord Beith]

To ask His Majesty’s Government, following the independent review of train operators’ revenue protection practices published by the Office of Rail and Road on 4 June, whether they intend to modify systems of issuing rail tickets to improve their interavailability.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, deliberate fare-dodging has no place on our railways and is being tackled, but it is vital that passengers are treated fairly and consistently. We are urgently considering the helpful and comprehensive Office of Rail and Road report, with its sensible recommendations, and will respond to it as soon as possible. In the meantime, we continue to make it easier for passengers to buy the right fare, to make tickets on an increasingly unified publicly owned railway more inter-available, and to develop plans for Great British Railways to sell tickets online.

[Lord Beith (LD)]

My Lords, the Minister knows that, under the new east coast main line timetable, many more passengers will rely on connecting services run by different train operators, but when they board the train, as happens when they board a train now, they are quite likely to hear an announcement saying that other operators’ tickets are not valid on this service and that they may face a penalty fare of £100. Indeed, the report to which my Question refers reveals many instances of passengers who inadvertently had the wrong ticket and were penalised. Does he recognise that this is a mess? Has he got people at work in his department trying to sort it out?

[Lord Hendy of Richmond Hill (Lab)]

The noble Lord knows as much about the December east coast main line timetable as I do now. I compliment him because he asked the flexible public sector operators to add a stop at Berwick to the weekday 1900 train to Edinburgh from King’s Cross, and they have agreed. I think that is a great thing. On a more general point, the announcements are confusing because the ticketing system is confusing. In the particular circumstances of the east coast, where LNER has made arrangements for tickets to be inter-available so that passengers at stations such as Berwick can enjoy a similar level of train service, with a change, as they do now, we will make sure that the announcements are clear enough that people are not put off making the best journey.

East Coast Main Line

Lord Beith Excerpts

Tuesday 11th March 2025 Lords Chamber

Asked by

[Lord Beith]

To ask His Majesty’s Government what consultation will take place with rail users on the latest version of the proposed East Coast Main Line timetable.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, the east coast main line timetable change is putting into effect the fruits of a £4 billion investment into the route since 2019. The timetable was consulted on in 2021, and feedback from that was incorporated. After a lengthy period, and following an industry task force review, the Secretary of State and I have agreed to the delivery of the timetable in December 2025.

[Lord Beith (LD)]

My Lords, what in the consultation process was done about the fact that the most savage cut anywhere on the network applies to people from the Scottish Borders and Northumberland? They use Berwick-upon-Tweed station, where LNER’s hourly service will be reduced to a two-hourly service. Passengers will also probably find that, if they try to use any of the other operators, LNER tickets will not be accepted by them.

[Lord Hendy of Richmond Hill (Lab)]

Constructing a railway timetable on one of the busiest routes in Britain is very difficult indeed. The benefits of the east coast main line modernisation are significantly faster journeys between London and Scotland, and an extra hourly London to Newcastle service. There are other improvements all the way up and down the line from King’s Cross to Edinburgh. In total—including CrossCountry and TransPennine services—the number of trains calling at Berwick and Alnmouth stations are the highest they have ever been. The noble Lord is right that there is some reduction in through trains from Berwick, but it is offset by an increase in CrossCountry, which has already taken place, and a further increase will take place on TransPennine in December 2025.

Passenger Standards Authority

Lord Beith Excerpts

Tuesday 11th February 2025 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

It is always a pleasure to see so many ex-Secretaries of State on the other side of the House—all of whom I have respect for and at least one of whom appointed me to my previous job. The Secretary of State’s recent letter, which was made public, sets out the precise conditions in which open access is an asset to the railway, not a detraction. One thing we have to be very careful about is that if, inadvertently, revenue that would otherwise accrue to the public purse and reduce the subsidy is diverted, that may not be a good deal for the taxpayer. I am sure the noble Lord has read that letter, and I would refer him to it as a very accurate description of the conditions under which open access is a good thing, and the conditions under which it is not.

[Lord Beith (LD)]

My Lords, will the passenger standards authority have any ability to engage with the companies about the new east coast main line timetable, given that it involves halving number of services to London from Berwick-upon-Tweed and making the journey time longer?

[Lord Hendy of Richmond Hill (Lab)]

We will see when the time comes whether the new passenger standards authority is set up in time to deal with that question, but I am glad the noble Lord raised the east coast main line timetable, because it is one of the justifications for having a guiding mind for the railway. Our nation invested over £4 billion in upgrading the east coast main line, and it has taken several years to achieve a situation where a timetable which is remotely acceptable to all the operators and passengers, even though it has detractions in some places, was capable of being put into effect. It is a startling exposition of the fact that there is no controlling mind that the person who in the end took the decision to put that timetable in was me.

Transport Infrastructure: North of England

Lord Beith Excerpts

Tuesday 12th November 2024 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

I will of course join in the congratulations to the mayor, Ros Jones. The reopening of the airport is clearly important, locally and regionally. I am able to say that the department will support, as much as it can, the reinstatement of the airspace and the air traffic control needed to make the airport operational.

[Lord Beith (LD)]

My Lords, why do the Government not recognise that the links between the cities of Newcastle upon Tyne and Edinburgh require an upgraded and safe A1, and that effective rail transport to northern cities from Newcastle depends on investment in the capacity of the east coast main line?

[Lord Hendy of Richmond Hill (Lab)]

When the Government were elected, they were faced with an unachievable list of infrastructure promises from the previous Government. Various schemes have not been able to be taken forward simply because there is not the money to achieve them—of which the A1 is one.

The east coast main line has had a considerable amount of investment. The struggle recently, because of the fragmentation of the railway, has been to achieve a railway timetable to take advantage of the £4 billion that has been spent on it. I hope that we have got there, but of course that is one of the reasons for rail reform: we should not be investing £4 billion in a railway only to find that we cannot construct a timetable to take advantage of the investment.

Avanti Trains

Lord Beith Excerpts

Tuesday 27th February 2024 Lords Chamber

[Lord Davies of Gower (Con)]

That really is a matter for the operator; it is not for government to decide that particular issue.

[Lord Beith (LD)]

My Lords, LNER generally performs significantly better than Avanti, but it is now proposing to reduce the hourly service from Berwick-upon-Tweed to a two-hourly service and lengthen journey times. How is that the improvement in passenger experience of which the Minister spoke?

[Lord Davies of Gower (Con)]

I must confess that I am not aware of that, but it is something that I shall take back to the department and look into.

East Coast Main Line

Lord Beith Excerpts

Wednesday 24th January 2024 Lords Chamber

Asked by

[Lord Beith]

To ask His Majesty’s Government what discussions they have had with train operators about changes to the East Coast Mainline timetable in December 2024.

[The Parliamentary Under-Secretary of State, Department for Transport (Lord Davies of Gower) (Con)]

My Lords, the department holds regular discussions with its operators to ensure that they continue to respond to changes in demand, balancing capacity and reliability with value for money for taxpayers. As part of the December 2023 timetable change, the department agreed that London North Eastern Railway should provide some additional Sunday services and the Rail North Partnership agreed some reductions to TransPennine Express services to stabilise the service while it completes its driver training programme.

[Lord Beith (LD)]

My Lords, Berwick-upon-Tweed station, serving the Scottish borders and north Northumberland, normally has a quite good hourly train service on the east coast main line. However, now LNER has resurrected the previous abandoned plan to slash that service by half from December, so that the trains will be only every two hours and with longer journey times. Is the Minister prepared to challenge this—or is publicly owned LNER doing what the Government have told it to do?

[Lord Davies of Gower (Con)]

The industry is currently close to finalising its response to the east coast main line major timetable change consultation that was undertaken in 2021. While it will not be possible to address every concern raised, I am confident that the industry proposal is an improvement over what was offered in consultation. The Rail Minister is in regular contact with Transport for the North, having met with the chair and chief executive in recent months.

Railway Stations: Ticket Office Closures

Lord Beith Excerpts

Wednesday 20th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

The Government have been consulting with various accessibility groups, alongside industry, over the period, and have taken their views into account. That has included invitations to the Royal National Institute of Blind People, the Royal National Institute for Deaf People, the National Autistic Society and the Multiple Sclerosis Society— I have an entire list, which I will not read out right now. Accessibility is at the heart of what we are doing here. We are trying to improve passenger service. The ORR’s latest annual consumer report shows that passenger assistance bookings have increased significantly. I am delighted to say that disabled people are coming back to the railways.

[Lord Beith (LD)]

My Lords, under these proposals, it will not be possible to buy a senior or disabled persons railcard at the vast majority of stations, whether there are staff there or not. Is that right?

[Baroness Vere of Norbiton (Con)]

I cannot say, because the consultation process is still going ahead. At this time, 43% of stations do not have any staff at all, so the noble Lord would not be able to get those railcards at those stations. All of those considerations are being taken into account. We want people to travel on the trains, and we need them to get their tickets and their railcards. All of those are very important considerations as we go through this consultation process.

West Coast Main Line

Lord Beith Excerpts

Tuesday 19th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I will certainly take that back to the department. I think the noble Lord will also be aware that Avanti made some timetable changes over the summer. They were very short-term and over a fixed period. That was due to industrial action—sadly—and the annual leave burden.

[Lord Beith (LD)]

My Lords, does the contract place any requirement on Avanti to close station booking offices or will it be expected to take proper account of the vast opposition raised in the consultation process?

[Baroness Vere of Norbiton (Con)]

Avanti, like all train operating companies, is working with its stakeholders and Transport Focus and London TravelWatch on the responses to the consultation to its proposals. The results of that will be forthcoming soon.

Rail Services

Lord Beith Excerpts

Wednesday 17th May 2023 Lords Chamber

[Lord Beith (LD)]

My Lords, on the Scottish borders we have the absurdity that new stations are being opened—at Reston, for example, and East Linton—where the principal provider of trains is TransPennine. However, the service is so unreliable that it does not bother to publicise it, and it changes it at 10 pm anyway. The nationalised operator of LNER seems to be doing a not perfect but reasonable job in the circumstances. What confidence does the Minister have that the nationalised operator can tackle the problems that both sides of the House have talked about, which cannot be allowed to continue in their present state?

[Baroness Vere of Norbiton (Con)]

I agree that things cannot be allowed to continue in their present state. That is why we have brought in LNER, which will perform its duties and review every aspect, as I said earlier. Noble Lords should understand that this is not a silver bullet. I do not think we can expect a substantial change very soon, because we still have no rest-day working, as ASLEF will not allow it. Even if train drivers want to earn extra money, they cannot, because it is not being allowed. So it remains the case that only 80% of TPE’s drivers are fully trained, because there is a nearly 4,000-day backlog of training. Again, that cannot be done unless there is more flexibility within the train-driving community to allow that to be cleared, so it will take quite a long time, which is disappointing, but of course we hope to reset all relationships and move to a better future.

Bus Services: Covid-19 Emergency Funding

Lord Beith Excerpts

Tuesday 1st March 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

The Government have committed to spend £3 billion over the course of this Parliament, so I suggest to the noble Lord that, when we get to the end of this Parliament, we do a totting up.

[Lord Beith (LD)]

My Lords, are any funds for buses and trams on Tyneside being withheld until authorities north and south of the river agree to form a single authority?

[Baroness Vere of Norbiton (Con)]

Yes, there is the question of that; the Government are not withholding the CRSTS funding per se, but we need the governance arrangements to be put into place, such that we are able to distribute that funding to them. We believe that discussions are continuing well.