Oral Answers to Questions Debate

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Department: Ministry of Defence

Oral Answers to Questions

Lord Arbuthnot of Edrom Excerpts
Monday 17th March 2014

(10 years, 1 month ago)

Commons Chamber
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Anna Soubry Portrait Anna Soubry
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We are considering all the recommendations in Lord Ashcroft’s report. On balance, it was a positive report, and it shows what many of us know—that when our personnel transit out of service, they do so extremely well. They are more likely to find a job than other members of society, because of the remarkable skills that they have, often as a result of the experience that they gained as members of our military. On balance, things are working well, but that does not mean that we cannot do more. We are looking at that report and at improving things, and much of the work I am doing leads to that.

Lord Arbuthnot of Edrom Portrait Mr James Arbuthnot (North East Hampshire) (Con)
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On Thursday, my right hon. Friend the Secretary of State for Defence announced that the Service Complaints Commissioner would become an ombudsman, for which the existing commissioner, the excellent Dr Susan Atkins, and the Defence Committee have been calling for years. Does the Under-Secretary agree that this very welcome move will mean that the complaints system will be both quicker and fairer, and will help to bring in more aspects of the armed forces covenant?

Anna Soubry Portrait Anna Soubry
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Absolutely. I completely agree with my right hon. Friend in his assessment of the benefits of this new system. As he says, Dr Susan Atkins has welcomed this greatly, and may I use this opportunity to pay tribute to the great work she has done? I notice that the Royal British Legion also welcomed these changes. The new system will do exactly as he says: it will help to speed things up, and where there has been maladministration the service complaints ombudsman will not shirk from making recommendations to the Defence Council, and we will see huge improvements.