Parking Regulation

Lola McEvoy Excerpts

Tuesday 6th May 2025 Westminster Hall

[Lola McEvoy (Darlington) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Efford. The issue we are addressing today is symptomatic of a country where people who have done everything right are being burdened and bullied by a system that is weighted against them. I want to use this debate to tell the stories of some of my constituents in Darlington, and to outline why I am urging the Government to take action to regulate the private parking industry.

The reason people are so enraged by this issue is because it is a microcosm of people’s broader experiences. What was once an ordinary, day-to-day, unremarkable occurrence has been allowed, through the incompetence of the last Government, to become a truly unacceptable experience for ordinary people. While many simply pay the fine, for a lot of people in Darlington an unexpected bill of £170 really affects their budget.

I pay tribute to the people who have shared their stories; it has helped me greatly in my conversations with Ministers, colleagues and the companies. Each of the 140 people who have reached out to me since I was elected has been treated unfairly, and I am confident that they are just the tip of the iceberg nationally. I am convinced that we absolutely must regulate private parking companies, and that action is long overdue.

The car park that the majority of my constituents have complained about is situated right next to the Darlington Economic Campus, which houses the Treasury. While I was visiting that car park in my first week, a man using a wheelchair was trying to use the machine to pay for his parking. It had taken him longer than five minutes to get to the machine, so he had missed the window to pay without a fine. He was rightly shocked and angry about the unfairness of the rule. The fact that I witnessed him getting caught out in real time convinced me, there and then, that this was happening so frequently that something had to be done. Ten months later, the five-minute rule has been stopped, but we need to go further to protect people. We need proper reporting, proper regulation and an independent ombudsman for appeals, and we need it quickly.

Many Members will be familiar with the story of Hannah Robinson. She received a staggering £11,000 in parking fines from a single company across 67 tickets. In every case, she paid for her parking. Her only fault was that she did not do it within the five-minute window set by the operator. Often that was not even possible. Machines did not work, phonelines were unresponsive and the internet signal was too poor to pay online. The five-minute rule has now rightly been banned following campaigning efforts by MPs such as my hon. Friends the Members for Derby South (Baggy Shanker) and for Derby North (Catherine Atkinson), whom I have been proud to work alongside. However, Hannah and others like her should never have been charged in the first place, or dragged through legal proceedings or forced to fight ruthless companies to prove they had done nothing wrong.

Another Darlington resident, Kim, had her life completely knocked off course for parking in the same facility. Like Hannah, she paid for her parking but was unable to do so immediately because of technical issues. She was sent a £170 charge, but she never received the letters. Completely unaware of the issue, she received a county court judgment. Her credit score collapsed. She and her partner were both working full time, doing the right thing, and were blocked from getting a mortgage. The fact of the matter remains: we must take action on this issue, as it is long overdue.

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[Catherine Atkinson (Derby North) (Lab)]

It is a pleasure to serve under your chairship, Mr Efford. I thank my constituency neighbour, my hon. Friend the Member for Derby South (Baggy Shanker), and my hon. Friend the Member for Darlington (Lola McEvoy) for the work they have done on this issue.

I am not the only Member to have people stop me in the street or message me to tell me how angry and frustrated they are at having to fork out for penalty charges in circumstances they think are wholly unfair. I have been there myself: as a mum of three, I have had to get my children out of their car seats, pull out the pushchair, unload the bags and try to ensure they do not run out in front of oncoming cars, all to the chorus of one or more children trying to get my attention—the usual juggle. Try finding a working payment machine or downloading an app when you are the only thing standing between children and soft play.

When I read about the case of Rosey Hudson, who was taken to court for nearly £2,000 of unpaid charges because she had not paid within five minutes, I became really keen to raise this issue in Parliament. The cases that have been raised with me have involved not just those caring for young children, but people with mobility issues, and machines not working. One person could not even find a parking space and was still charged.

Unlike Rosey, not everyone feels able to stand up and contest the fines. Many are put off by the threats of legal action and are worried about going to court. Of the 3.8 million private parking tickets issued in just three months last year, 80% were uncontested. When I convened a roundtable with MPs, car parking firms and consumer groups, I was asked what a fair time limit would be, but if a person pays for the time they have parked, there is no loss to the car park, so they should not face penalty charges. I am glad that the time people have to pay has been doubled to 10 minutes, but the only way to have a fair system is to have a statutory code. We want to protect drivers from unfair practices, plain and simple—particularly given that the number of parking tickets issued to motorists has nearly doubled since 2018.

[Lola McEvoy]

Does my hon. Friend agree that the sheer volume of parking tickets could be having an impact on people’s desire to visit our high streets and town centres, as they worry about parking without getting fined?

[Catherine Atkinson]

I completely agree. Firms hand out more than 43,000 parking tickets to motorists every day—one every two seconds. In line with what my hon. Friend said, I acknowledge the important role that private car parking plays, especially in our city and town centres. I want people to shop in our brilliant independent shops, such as those on Sadler Gate. I want people to be able to go to our fantastic restaurants, such as Lorentes, BEAR, the Dining Room and the Bookcafé. I want them to visit Derby theatre and our brand new 3,500-capacity performance venue, Vaillant Live. We need to ensure that when people use private car parks, they do not feel ripped off.

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[Dan Aldridge (Weston-super-Mare) (Lab)]

It is a pleasure to serve under your chairship, Mr Efford. I congratulate the hon. Member for Newton Abbot (Martin Wrigley) and my hon. Friend the Member for Derby South (Baggy Shanker) on securing this important debate, and so many others on campaigning on this issue.

I speak on behalf of the people of Weston-super-Mare, Worle and the villages. Our proud coastal community has stunning beaches, three glorious piers and a tourism and hospitality sector that plays an essential role in our local economy, but parking is a growing problem that is echoed across communities up and down the country. Far too often, the cost and availability of parking acts as a barrier, deterring visitors, frustrating local businesses and making it harder for residents to enjoy the very places that they call home. The issue has been hugely compounded by unscrupulous private parking companies, especially in recent years.

In Weston, we want both locals and tourists to come and enjoy our seafront and our high streets. We want them to visit our small businesses, our events and our attractions, but when a family find that parking for a day at the beach can cost as much as their fish and chips, they think twice. They might not come at all. The prospect—so often reinforced by these unscrupulous companies—of unfair and unclear fines further exacerbates the issue. We need to dramatically rethink our approach to parking regulation in coastal areas. That goes further than having a code of practice for private regulators; it is a wholesale issue about how we reinvigorate our town centres generally.

We must see cheaper and more flexible parking options, particularly during peak season, when towns such as Weston thrive on day visitors. Those might include capped daily rates, off-peak discounts, or partnerships with local businesses to validate parking. Too often, we have seen a “computer says no” attitude when such initiatives have been suggested, and far too often we are told, “We’ve outsourced this to private companies rather than innovating in-house.” Governments can make local decision makers shift their thinking on the subject.

Accessibility is also key. We have heard a lot about people with disabilities, older people, and those with Parkinson’s, such as my mum, who has been stung by parking charges simply because she cannot access the app or she does not do things quickly enough. Often, those are the people most at risk of extortionate fines, which are so out of proportion with the perceived error. It is not just about convenience; it is about fairness.

[Lola McEvoy]

In Darlington, there are car parks with no signal, so people have to go outside to download the app, log into it and then pay for their parking, by which point they have often incurred a charge. Does my hon. Friend agree that in our code, we should include the provision of multiple payment methods in every car park?

[Dan Aldridge]

Absolutely, and this goes to the heart of a lot of what we have talked about in this place in respect of the shift to a digital-first world. In many ways, that is great, but it excludes so many people. We need to continue to have other options, including cash payment, available for people who need them.

Coastal towns face unique economic challenges. Hospitality and tourism are two of the few industries that we rely on in Weston. If visitors are put off before they even step out of the car, or are punished by opportunistic private parking companies, we all lose out—local people, shops, cafés and attractions alike.

Let us be clear: better parking regulation is not about free-for-all parking; it is about sensible, locally driven policies that work for both residents and visitors. It is about supporting coastal regeneration by making it easier, not harder, for people to spend their time and money in our towns. Let us make it easier for people to get to our town centres, and for our communities to thrive.

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[Lola McEvoy]

On the appeals process, constituents across the country are attending court to find that their hearing has been cancelled by the company at the last minute. Does the hon. Gentleman agree that that is a waste of their time and a waste of the court’s time?

[Mr Kohler]

I do. These companies use tactics simply to increase their profits and our frustration, and to make people impotent in the face of their abuses.

Even when individuals take the trouble to appeal, the process is opaque and impossible to navigate, as the hon. Member for Mansfield (Steve Yemm) so eloquently noted. I have experienced that myself. When one of my constituents got in touch about an incorrect parking penalty notice from Britannia Parking, it was well-nigh impossible to find the contact details of the company, while the links it provided to appeal did not work.

The Liberal Democrats stand for fairness and accountability in the private parking system. Although we welcome the Government’s promise to introduce a code of practice, as always the devil will be in the detail. We must scrutinise the new code when it materialises, to ensure that motorists are properly protected from rogue parking firms. We remain of the view that the Government should go further and introduce a regulator with appropriate powers to enforce the code of practice and put an end to the abuse.