Royal Mail: Universal Service Obligation
Debate between Lizzi Collinge and Blair McDougall(1 week, 3 days ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
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Lizzi Collinge (Morecambe and Lunesdale) (Lab)
People across Morecambe and Lunesdale are suffering from late Royal Mail deliveries. In fact, one constituent was told by a frustrated, overworked postie that second class letters were being delivered once a week, at most. What steps is the Minister taking to address that problem?
Blair McDougall
The service that my hon. Friend’s constituents are getting clearly is not good enough. We have met Royal Mail to say that the situation is not good enough, we are bringing together workforce and management to progress the talks that will enable us to improve those standards and, as I say, I will be meeting Ofcom later today to express her concerns.
Royal Mail: Universal Service Obligation
Debate between Lizzi Collinge and Blair McDougall(4 months, 2 weeks ago)
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The Parliamentary Under-Secretary of State for Business and Trade (Blair McDougall)
It is a pleasure to serve under your chairmanship, Sir Desmond. I congratulate the hon. Member for Bridgwater (Sir Ashley Fox) on securing this important debate on Royal Mail and the USO, an issue that matters deeply to households and to businesses across the country. Royal Mail is an iconic part of the UK’s infrastructure. The postie remains a familiar part of every city, town and village, providing a vital service to communities around the country. As other hon. Members have done, I pay tribute to the dedication of posties. I know, from spending time out on delivery with posties from the Barrhead sorting office in my constituency, the care that they have for their customers, and particularly their vulnerable customers. The USO underpins the network, guaranteeing that letters and parcels can be sent anywhere in the UK at a uniform price, six days a week. That principle ensures that businesses can reach customers nationwide and that families can stay connected.
Lizzi Collinge (Morecambe and Lunesdale) (Lab)
I represent a partly rural constituency, Morecambe and Lunesdale, so my constituents rely on the universal service obligation. They also rely on regular mail deliveries for vital information such as hospital appointments. But my constituents, particularly in villages like Endmoor, are suffering with irregular and delayed deliveries. Does the Minister agree that my rural constituents deserve a good postal service, and that Royal Mail should focus on delivering one? What steps is the Minister taking to secure that service?
Blair McDougall
My hon. Friend makes an essential point about the importance of the postal service in rural areas. The hon. Member for Inverness, Skye and West Ross-shire (Mr MacDonald) made that point as well. I know from my relatives in highland areas how essential that connection is. My hon. Friend raises the issue of NHS appointment letters—that point was also raised by my right hon. Friend the Member for Oxford East (Anneliese Dodds) and the hon. Member for Bridgwater. The trials of barcodes on those letters have been very successful, and I am happy to continue discussions with the Health Secretary to make sure that those barcodes are rolled out as widely as possible.