Universal Credit and Welfare Changes

Liz Twist Excerpts

Thursday 21st June 2018 Commons Chamber

[Ms McVey]

We do not agree with all the conclusions in the NAO report because it did not take into account the impact of the changes. We agree with some of the conclusions, such as the fact that we should continue with the roll-out and speed it up and on the progress made. The habitual residence test ensures that someone is legally entitled to a benefit. Verification was increased in 1994 and tightened in 2004. If someone fails the habitual residence test, they can reapply three months later when they can show that they have links to the country.

[Liz Twist (Blaydon) (Lab)]

I assure the Secretary of State that I have read the NAO report in full, because I like to know what I am speaking about. I also like to know the lived experience of my constituents in Blaydon, where the full roll-out of universal credit happened just before Christmas. The NAO report certainly does reflect the problems that my constituents face with late payments and delays caused by all kinds of things. In particular, I would like to refer to the problems that some constituents with disabilities are having. A local voluntary organisation came to talk to me recently about problems that a deaf person is having, even with support, in claiming universal credit. Will the Secretary of State look at the provisions for people with disabilities, to ensure that they are able to claim easily? Does she intend to follow any of the recommendations in the NAO report?

[Ms McVey]

We agree that it is important for people who are the most in need to get the most support. That is what we are doing. We are training more staff in different areas, including in disability needs, and working with various charities to ensure that that happens. However, I give another example. Caroline talks about access to work and mental health support. She has had bipolar disorder all her life but has now finally found a system that is helping her into work and listening to her. That is what our work coaches are about. We are helping more disabled people.