Post Office Horizon: Redress

Liz Saville Roberts Excerpts

Monday 9th September 2024 Commons Chamber

[Jonathan Reynolds]

I thank my hon. Friend for her question and recognise her contribution on this issue over many years. She is right to say that the appeals process I am announcing today will be run in-house by the Department for Business and Trade. Obviously, information will need to be provided by the Post Office, but an in-house scheme will be delivered. On redress, we are all following Sir Wyn William’s inquiry closely. We will need that to conclude and essential information will come out of it. After that, there will need to be a way to ensure that those findings, whatever they may be, are honoured in full and that we learn from them. In a number of cases, there is a need to hold people to account for their actions throughout the scandal.

[Liz Saville Roberts (Dwyfor Meirionnydd) (PC)]

Dewi Lewis of Penrhyndeudraeth is a former sub-postmaster who endured four months of imprisonment and had to wear a tag for another four months for a crime he never committed. He has not wanted me to raise his case in the Chamber before, because he said that to have his hopes raised and then dashed would destroy him: two weeks ago, he got a letter, I am glad to say, to say that his convictions were quashed. But the damage that has been done to the reputation of the Post Office in rural Wales is now so immense that people are no longer prepared to work in post offices. I welcome that the Secretary of State says that he believes the business model is no longer fit for purpose, but how can we be sure that we will have strategic planning to serve those communities that were once served so well by people like Dewi Lewis?

[Jonathan Reynolds]

I recognise very much what the right hon. Member is saying. I have had personal friends who were directly affected by this issue. Even though I was their MP as well as their friend, they did not feel able to tell me about it because they were so concerned about the impact on their reputation—they could not even tell a friend who was a Member of Parliament, even though the issue was clearly affecting their lives very significantly. I am sure that, like me, she has had situations where there is one provider of postal services in a relatively rural area—I represent Greater Manchester as it gets out towards rural Derbyshire—and people want the service to continue, but for various business reasons the provider is moving on. It is sometimes hard to find someone willing to take that business on, not just because of the scandal, but because of the business model. I assure her that the work we are already doing is about the future and recognising that, and making sure we have people in charge who recognise that that has to change. It is going to be a substantial piece of work for me and the Minister, but it is essential. We could not just provide redress for this scandal, without looking to the future and making sure we get this right.