HMRC Office Closures

Liz Saville Roberts Excerpts

Tuesday 24th November 2015 Commons Chamber

[Liz Saville Roberts (Dwyfor Meirionnydd) (PC)]

The Government have been dismantling their tax services in Wales for 15 years, and the “Building our Future” location proposals are the final nail in the coffin of a tax service that used to operate a very effective network for taxpayers across Wales. Not so long ago, there were offices to be found in 22 towns and cities. Fast forward five years from today and the Government propose that there will be only one centre, and that will be in south-east Wales.

HMRC’s Porthmadog office at Ty Moelwyn in my constituency is once again earmarked for closure. It is the home of the tax office’s Welsh language unit. This is not just about offices, but about staff. There was no mention of the Welsh language unit in the mail merged letter I received during the recess. The office in Gwynedd is well placed to attract and retain fluent Welsh-speaking staff. It offers that rare thing—a naturally Welsh-speaking workplace. Importantly, it also serves the region of Wales where demand for Welsh-language services is highest. As one of its users, I urge every Welsh speaker to take advantage of using the office, even those who lack the confidence to discuss financial matters in Welsh, not for the good of the language, but because the Porthmadog staff are good at their job.

Beyond Porthmadog’s specific and limited Welsh language remit, HMRC’s commitment falls far short of the statutory requirement, according to the Welsh Language Act 1993, to treat the Welsh and English languages as equal when providing public services in Wales. I am currently working on behalf of a constituent who has been told that he cannot use Welsh to resolve a chapel’s tax affairs. Business customers tell me the same about their businesses. Others complain of waiting for 40 minutes and more before the telephone system will allow them to access the service in Welsh.

The proposal is that the service can be maintained just as effectively in Cardiff. The county of Gwynedd is home to 77,000 Welsh speakers, which is 65.4% of the county’s population; Cardiff has fewer than half that number of Welsh speakers. The Government are intent on moving the service from a rural region where Welsh is the language of everyday life and civic administration to an urban centre 150 miles and four hours’ drive away, which is about as far from its likely users as it is possible to go and still be in Wales.

The tax office has had the honesty to admit that it is not realistic to expect workers from Porthmadog to travel to south-east Wales. Workers at Wrexham and Swansea are being offered the option of transferring to Liverpool or Cardiff. That sounds fair until we recall that former reorganisations offered workers the option of moving to workplaces that are now in turn threatened. This is in the month when it was announced that unemployment in Wales rose by 3,000—news that was described by the Secretary of State for Wales as a “disappointing set of figures”.

The closure of the offices is a body blow to plans to devolve tax powers to Wales. On the one hand, the Tory Government extol the virtue of Wales taking more control over our taxes—Plaid Cymru has proposed that for years—yet, on the other hand, the means of administrating such powers is shuffled across the border to England. The level of reorganisation proposed should be subject to proper public and parliamentary scrutiny at UK level, as well as with the PCS Union.

There are specific issues unique to Wales that must be addressed. First, changes to how Welsh language services are provided should be the subject of a language impact review, as is customarily required for public sector Welsh language schemes. Secondly, the administrative requirements of increasing tax devolution should be identified and the views of the National Assembly for Wales sought.

I urge the Government to reconsider the impact of their proposals on services in Wales, on services to Welsh speakers and on services to the nation as a whole in the light of the devolution agenda, and in particular to reconsider the significance of well-paid public sector jobs in a low-wage economy such as that of Dwyfor Meirionnydd.