Closure of Santander Banks

Liz McInnes Excerpts

Thursday 7th February 2019 Commons Chamber

[Angela Crawley]

I wholeheartedly agree with my hon. Friend, who drives home the point of this debate. In my constituency of Lanark, the rural issues go to the heart of why these closures are so impactful and, ultimately, why we are calling on the Government to do something about it.

This Government have stood on the back of the financial industry for years, yet they have done little to regulate it, to the point where banks are now closing right, left and centre and nothing is being done to improve local economies. None of the measures being taken has considered the impact on rural economies.

[Liz McInnes (Heywood and Middleton) (Lab)]

I am grateful to the hon. Lady for securing this important debate. It has been announced that the Santander branch in Middleton in my constituency will close in July and that customers can use the Middleton post office, but the Middleton post office is earmarked for closure as well. I am grateful to her for bringing up the effect this is having on our town centres, which are dying.

[Angela Crawley]

The hon. Lady is absolutely right, and this is why we are drawing this issue to the Minister’s attention. I am sure he is cognisant of these issues, and I am keen to hear what he intends to do about them.

As I explained earlier, I am using Santander’s own figures, which show that 10% of customers exclusively use face-to-face services in the branch. They also suggest that Santander has used this internal review to make a series of decisions at board level that will have a huge impact on local economies across the country and on the livelihoods of the staff working in the branches marked for closure.

It is regrettable that Santander chose not to undertake a full consultation with staff and the local community. Instead, it will follow a process of writing to customers to tell them when their bank will close, without adequately consulting the customers and staff who will be hardest impacted by the changes. Clearly, this decision has been taken behind closed doors, in the hope that no one would try to challenge it. I have spoken about only one story of a bank closure in my constituency, but this picture has been replicated all across the UK, as we have heard from other hon. Members.

Santander has announced its plans to close 140 branches across the UK, of which 15 are in Scotland. I wrote to the Secretary of State for Scotland, who is in the neighbouring constituency, so he is only down the road, asking him to meet a cross-party delegation of MPs to discuss how he and his Treasury colleagues could come together to mitigate the effects these closures will have in Scotland. Unfortunately, he has written to me today declining our invitation and laying the responsibility squarely with the Treasury, so it is all on the Minister here today—he can blame his pal. I hope he will have no more platitudes for me today and will give my constituents real answers on how the Government intend to hold big business to account for its rupturing impact on local economies and towns.

I warn the Secretary of State for Scotland, who was once upon a time the only Tory in Scotland—he now has some friends: ignore these cross-party calls at your peril. The cross-party calls from the Scottish National party, Lib Dems and Labour are clearly asking him, although he is not here to answer—and the Treasury, the Department he believes should be answering—what will you do to help my constituents? Scotland will not forget those who have let it down, and Members on the Government Benches have failed repeatedly to live up to their responsibilities. These closures will put 1,270 jobs at risk and will likely cause 840 redundancies, as Santander expects to redeploy only a third of the staff.

This is just the latest crisis for bank branches in the UK. The consumer magazine Which? reported at the end of last year that 60 bank branches were closing each month in the UK. Santander alone has closed 230 branches since 2015. People are being left behind without proper access to services. Post offices and mobile banking trucks do not offer the same range of services or the same convenience as branches. Some people, particularly the elderly and the vulnerable, are unable to use online services. For people who live in rural areas such as Lanark and many other constituencies that will be affected by these closures, it can be a challenge to access banking services when branches close. The Santander closure in Lanark means that my constituents in Auchengray, Tarbrax and Woolfords will lose out on one of their relatively close services. This might mean that they have to travel into town and then for another hour on a train to get to the city to bank, or travel to their neighbouring town assuming that a connecting bus service is available.

Leaving aside the restrictions in digital connectivity faced by some of my constituents in rural areas, Santander has failed to take into account the wider ramifications that the closure will have. I must pay tribute to my constituency neighbour on the other side, the hon. Member for Rutherglen and Hamilton West (Ged Killen), for his work in campaigning to keep ATMs open in rural areas, which mitigates some of the effects of bank branch closures. I recognise that Santander has made a business decision based on changing patterns of banking, but there must be a better way than to simply pull the plug on branch services, especially for rural communities.

The issue of transport, which I have raised, and the built environment should also play a key role in big businesses’ considerations when they are making such decisions. I believe these are real problems, and I must ask the Minister: what steps will he be taking to halt the effects of these closures on our communities? If he cannot halt them, how will he hold businesses to account in the future? This will only continue to happen in many places. Santander is but one example. RBS was another, and I am sure many more banks will do similar things unless the Government clamp down. These closures will have a deflating effect on local economies across the country, especially in small towns and rural areas, and I wonder what effects the Minister thinks that will have on the UK economy as a whole, especially at this moment in time.

I accept that Santander has made a commercial decision, but I know also that its decision will have a huge knock-on effect on other businesses in the communities it serves, and I cannot just stand back and allow it to go ahead. I know the closures will negatively affect many people, including the elderly and the vulnerable in our communities. I know that our town centres will struggle to recover from the damage caused by losing yet another branch. Rural communities will be less connected than they currently are, and businesses will suffer from the loss of their local branch.

My hon. Friend the Member for Glasgow East (David Linden), who could not be here today, has secured a Westminster Hall debate on the subject, so I assure the Minister that we will not be going away and this issue cannot be ignored. As I have said, I accept that this is a commercial decision by Santander, but I urge the Minister to take any action he can possibly take to halt the effects or hold the banks to account for this closure and the many others that will affect towns and rural communities. I hope he will pay heed to the comments of all Members who have spoken.

--- Later in debate ---

[John Glen]

I promise the hon. Lady that I will come on to talk about that. It is about the relationship between the banks and the post office in the instance where it is the last bank that is closing. I am not here to defend the commercial decisions of banks, but I do think that the measures taken in this case look quite comprehensive with respect to dealing with vulnerable customers.

[Liz McInnes]

I am grateful to the Minister for giving way. He paints a rosy picture of what Santander is doing to help vulnerable customers, but the fact is that it told my constituents in Middleton that they could bank at Middleton post office, which is earmarked for closure and will be moving into a branch of WHSmith, so in my constituency it most certainly is not in touch with what is going on in the town centre.

[John Glen]

I am not seeking to paint a rosy picture. I am setting out plainly the facts about what the bank has undertaken. I obviously cannot account for the way in which every single branch has handled things. I note the hon. Lady’s observations and I am very happy to look into what she says, or to make a link to Santander for her.

I hope that the hon. Lady will agree that this support demonstrates that there is a commitment to the spirit, not just the letter, of the standard, which is warmly welcomed. To ensure that all banks meet the requirements of the standard, the Lending Standards Board monitors and enforces it. Last year, it published its annual report on banks’ adherence to the standard and found that, overall, firms’ engagement was positive and genuine. However, there were some areas where banks could do even more, and the Lending Standards Board is using the full range of tools and sanctions at its disposal to work with banks where they fall short.