Royal Mail: Universal Service Obligation
Debate between Lindsay Hoyle and Blair McDougall(1 day, 20 hours ago)
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Blair McDougall
I hope that the hon. Member can tell from my body language and tone that I share the anger and frustration of Members across the House. As I mentioned, I am meeting Ofcom later today to raise the very issues she mentions. I slightly take issue with the year zero approach she took. There are very long-standing issues with Royal Mail driven—in fairness—by the changes in consumer habits and the things we are sending and not sending any more. She mentions the new ownership. As part of that deed of undertaking, this Government got the assurance from the new owners that they could not take value out of the company until service improved. That shows that we take this matter seriously.
Blair McDougall
My hon. Friend gives me the opportunity to do what I have not done so far, which is to say that whatever criticisms hon. Members across the House have, they are in no way a critique of the work of our heroic posties up and down the country. I mentioned earlier that the Secretary of State brought together management and unions; Royal Mail is a private company, and we are not seeking to insert ourselves and become mediators, but that was a signal of how seriously we take this matter and how seriously we take the need for management and the unions to come together and address, through mutual understanding, exactly the issues he raises.
Mr Speaker
That was a very late delivery. I am going to finish this urgent question at 1.30 pm, so let us help each other by being speedy. The Minister will show me how quickly he can reply.
Blair McDougall
My hon. Friend makes an important point, although I notice that everything seems to be the best in her constituency. The problem is not just missed post, but missed opportunities, like the one that she described. That is exactly why we will continue to pressurise Royal Mail, directly and through the regulator, to improve the service in areas like hers.
Mr Speaker
Can we try to shorten the questions? Some people are not going to get in, and that really worries me, as this subject matters to all of us—especially me, as I have the best post offices and the best posties.
Blair McDougall
I reassure my hon. Friend’s constituents that his efforts to transmit their dissatisfaction have been heard at the highest level. If there is a prize for dark irony, I think he has probably just won it. It is because we want this situation to improve as quickly as possible that we are taking the action that I have described, and continue to put on the pressure.
Blair McDougall
My hon. Friend shows passion and anger, which he has also shown to me in private when raising these issues. Again, that speaks to how frustrating it is for us as Members of Parliament to raise a problem—on any issue—and then to be told that it does not exist when our constituents are telling us otherwise. Royal Mail has a responsibility to address the problem in a direct and straightforward manner, because if we are not recognising the problem, we will not deal with it.
Mr Speaker
This has been an excellent debate, and I thank Members for the way it has been delivered on behalf of all our constituents. Royal Mail’s management has a problem, and that has certainly been highlighted today.
Oral Answers to Questions
Debate between Lindsay Hoyle and Blair McDougall(3 months ago)
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Blair McDougall
On this, as on all things, my hon. Friend is a strong voice for the problems faced by her local people. I know that she raised those concerns about local services and resourcing challenges, particularly in Middleton, with Royal Mail. I understand that Royal Mail has recruited 17 more staff in the past few weeks, and that the Middleton delivery office is now fully staffed. As I say, I am discussing such issues with Royal Mail, and it recognises the need to improve.
Mr Speaker, on behalf of the whole House, I wish all our heroic posties a merry Christmas at this most difficult time of year for them.
Oral Answers to Questions
Debate between Lindsay Hoyle and Blair McDougall(4 months, 1 week ago)
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Blair McDougall
I share my hon. Friend’s frustration at the lack of an industrial strategy from the SNP Government in Edinburgh. It has meant that workers at Alexander Dennis in his constituency are on furlough rather than doing what they do best: making world-class buses for public transport. For our part, we are supporting combined mayoral authorities to co-ordinate the procurement of buses through a Crown Commercial Service commercial agreement, and we are publishing a 10-year pipeline of future bus orders to provide the much-needed certainty that the sector requires. That includes providing advice on using social value criteria that suppliers such as Alexander Dennis are well placed to meet when procuring new buses, such as creating and retaining jobs in a way that respects our legal obligations. I pay tribute to my hon. Friend for keeping this issue on the agenda.
Mr Speaker
It is no use the Secretary State looking at me with a grin as though I am out of order. We are still only on the second question and I have to get some other Members in—that is all I am bothered about. It will get worse shortly—I have got Jim to come! I call Robin Swann.
Blair McDougall
As I said to the hon. Member for South Antrim (Robin Swann) a moment ago, we have already met with the Northern Ireland Executive on these issues. Skills are an essential part of the industrial strategy because we see, again and again, industries around the country that are desperate to grow, and have the orders, but are unable to create the high-paying jobs that we need. That is an absolute priority for us as we implement the industrial strategy.
Blair McDougall
Thank you, Mr Speaker. I am glad that those on the Opposition Benches recognise excellence when they see it.
Blair McDougall
I thank the right hon. Gentleman for his constructive question; I am very happy to pursue that within Government. The wider point is that both the small business strategy and the industrial strategy are important because they are cross-Government strategies, as lots of sectors and individual businesses are facing challenges that are not just the responsibility of one Minister. I will certainly follow up on that.
The Parliamentary Under-Secretary of State for Business and Trade (Blair McDougall)
My hon. Friend is a dynamic advocate for a dynamic part of the country in the Thames valley. The industrial strategy and its sector plans highlight the strengths in his area, especially in tech and life sciences. Alongside the national package to grow the sector, specific interventions in the south-east include an AI growth zone in Culham, support for the Solent freeport, expanding the British Business Bank’s nations and regions investment fund and major projects backing the Oxford to Cambridge growth corridor. We will keep working with my hon. Friend to unlock the potential across the south-east.
Mr Speaker
Order. Mr Stuart, please—we do not read out the phone directory, and trying to do so in a topical does not work for you or me.
Blair McDougall
As I said to the hon. Member for West Worcestershire (Dame Harriett Baldwin), we are committed to ensuring not just that we work to maintain the post office network, but that we deal with some of those long-standing issues about the viability of the business going forward—issues that the Conservatives had 14 years to fix and did not.