Water Supplies: East Grinstead

Lindsay Hoyle Excerpts

Monday 12th January 2026 Commons Chamber

[Mr Speaker]

This urgent question relates to the ongoing interruption of water supplies in East Grinstead and the surrounding villages. What I am saying is that it relates only to the broader area that is affected. Please, this issue does not affect people in Northern Ireland, so can we keep it to the Members who are affected? If it does not affect you, I do not want you to speak. We have six hours on the Finance Bill later, so I am sure you can save yourselves for that.

--- Later in debate ---

[Several hon. Members rose—]

[Mr Speaker]

Order. Let me reiterate, for the benefit of those who were not in the Chamber earlier, that only those representing constituencies that are affected—where the water has been cut off—should be rising. This is not about the storm, to which we may return tomorrow.

--- Later in debate ---

[Emma Hardy]

I thank my hon. Friend for the leadership that she showed in her constituency during the Christmas period. We had all hoped to have some time off, but she had to reopen her office to communicate with residents. She is right to say that we need to learn lessons. What frustrates me more than many other things is the fact that the same problems are being caused by the same companies when it comes to communicating clearly and adequately with residents and ensuring that they know who their vulnerable customers are. I want our forthcoming White Paper to consider whether we have all the powers that we need, but, as I have said, the Drinking Water Inspectorate will be conducting its own investigation of what happened in Tunbridge Wells over Christmas and what is happening currently, and I do not want to get ahead of that.

[Mr Speaker]

I call the shadow Minister.

[Dr Neil Hudson (Epping Forest) (Con)]

May I, from this side of the House, offer my sincere condolences to the Minister and her family for their sad loss?

Thank you, Mr Speaker, for granting the urgent question from my hon. Friend the Member for East Grinstead and Uckfield (Mims Davies). The shortage of water supplies in Sussex and Kent continues to have terrible impacts on local communities. Tens of thousands of homes have been without a water supply, schools and libraries are shut, businesses—in particular, hospitality businesses—have had to close their doors, farmers and horse owners fear not having enough water for their livestock, and some hospital appointments are being moved online. This is simply not good enough from South East Water, especially given its repeated failures, and given that this is the second major incident in a matter of weeks.

I understand the distress, anger and, frankly, exhaustion that many in the local area feel. They need clear communication, rapid action now and reassurance for the future, yet we have heard from my Conservative colleagues in Kent and Sussex repeated accounts of poor communication and logistics from South East Water, including bulk sharing issues with Southern Water. We have been told that constituents have travelled to and queued at vital bottle collection points, only to find that no water has been delivered.

Can the Minister confirm when the thousands of households affected by the shortage can expect their service to be restored to normal, and can she provide guidance on what is being done to ensure that homes can access adequate supplies, particularly vulnerable households in more isolated areas, where travelling to bottle collection points is not feasible? When will schools reopen, and what is being done to ensure that GP surgeries and hospitals can deliver their appointments and care? What measures have been put in place so that farmers and horse owners have enough water for their animals? Finally, given the Cunliffe review’s focus on ensuring water supply, can the Government confirm what they will take forward from that review to address this as a structural issue, to ensure supply and consumer confidence for the long term?