Oral Answers to Questions

Debate between Lilian Greenwood and Claire Perry

Thursday 28th January 2016 Commons Chamber

[Claire Perry]

I am sure that the hon. Lady will be relieved to know that all the Cobra discussions over Christmas on the immediate effects had strong transport representation. I went to Scotland and saw for myself with the SNP Minister for Transport the impact of scouring on the Lamington viaduct. That bridge has been there for over 100 years and has never been so damaged by a weather event. It is a tribute to the engineering work that is being done that the bridge will be secured and back open by 1 March. We treat such links with incredible importance.

[Lilian Greenwood (Nottingham South) (Lab)]

Two years ago, the Prime Minister stood on the ruins of the Dawlish sea wall and said:

“If money needs to be spent, it will be spent; if resources are required we will provide them”.

Now, we learn that Network Rail cannot even afford to fund a report on improving the south-west’s rail lines, putting millions of pounds of investment at risk. Yesterday, the Prime Minister could not say where that money would come from. I want to give the rail Minister a chance. Will she honour her right hon. Friend’s commitment and fund that study?

[Claire Perry]

I pay tribute to my hon. Friend the Member for Torbay (Kevin Foster), who raised this question with the Prime Minister. The hon. Lady really needs to sort out her facts. The Government spent £35 million on the Dawlish repair and opened the line in record time. We are spending over £400 million on transport investment in the south-west, unlike her party, which wanted to can two major roads. I am looking carefully—[Interruption.] Perhaps she would like to listen, rather than chunter. I am looking carefully at how we can fund this very small amount of money without in any way inhibiting the overall report that we are looking forward to seeing from this very important organisation in April.

Southern Railway (Performance)

Debate between Lilian Greenwood and Claire Perry

Wednesday 8th July 2015 Westminster Hall

[Lilian Greenwood (Nottingham South) (Lab)]

It is always a pleasure to serve under your chairmanship, Mr Turner.

I begin by congratulating the right hon. Member for Arundel and South Downs (Nick Herbert) on securing this important debate. As we have heard in a number of powerful contributions, the declining performance of Southern is clearly a cause of major frustration and, at times, real anger for the millions of commuters and occasional travellers who rely on its services. Even after hitting ever lower ebbs, Southern’s performance has continued to deteriorate further.

The facts are stark: just 83% of trains were on time in the past year—the worst annual punctuality rate in 15 years. Only 70% of trains were on time during the morning peak, when thousands of commuters struggle to find a seat on increasingly expensive and overcrowded trains. The 6.35 am train from Caterham to London Victoria was reckoned to be one of the most overcrowded trains in the country at the time of the last surveys in 2013, with more than 200 passengers left standing. One in 20 trains were cancelled or seriously late. The operator reports some improvements in recent months, but overall, Southern missed its punctuality targets by almost 5%—the most significant gap between target and performance of any operator—which helped to trigger the regulator’s current investigation of Network Rail’s performance in 2014-15. Famously, of course, the 7.29 am train from Brighton to London Victoria did not run to time on one single day last year.

It is therefore not surprising that passenger satisfaction has fallen. As the right hon. Member for Arundel and South Downs said, overall satisfaction is down by 10% since 2010. Among commuters, less than a quarter of passengers say that they are getting value for money for their fares, which have risen by 23% on average since 2010, as my hon. Friend the Member for Dulwich and West Norwood (Helen Hayes) noted.

This is a world away from the standards that passengers expect and deserve, and we have all seen the disgraceful scenes at London Bridge station. The closure of tracks and platforms may be an unavoidable consequence of the £6.5 billion Thameslink project, but the poor management of London Bridge station and the lack of information provided to passengers during periods of disruption are inexcusable.

We also have to look at how Network Rail and the train operators work with one another. Even after it was known that tracks would be taken out of service, the decision was taken to run 22 trains an hour during the peak period. As Network Rail and Govia later admitted,

“we have discovered that this number is not feasible.”

At a time when the planning of rail projects is under intense scrutiny, it is clear that that lack of adequate preparation cannot be allowed to happen again. Network Rail and Southern have produced a recovery plan, about which I will say more later. I know that the Minister has been meeting the responsible parties, but the Government’s involvement must be judged on the results that it yields, not just the number of meetings that are held.

[Claire Perry]

As always, the shadow Minister is saying a lot of things that I entirely agree with, and I am looking forward to addressing those points. However, will she join me in condemning the rail unions, who are determined, across London and across the network, to maximise disruption at a time when we all should be working together to deliver the best possible service for our customers?

[Lilian Greenwood]

I agree that it would be very unfortunate if industrial action went ahead, because I know that it would cause extra disruption to passengers. However, as Government Members said, the way to avoid that is to get back round the negotiating table and talk about the issues at stake.

When the Minister replies today, I hope that she will give hon. Members an update on the progress that has been made against the short and medium-term goals in the recovery plan. When we look at the wider problems facing Southern, it is important to identify where responsibility lies. In spite of the best efforts of its engineering staff, Network Rail has not consistently provided reliable infrastructure services on this route over the last year, and indeed the regulator has identified Southern as a franchise where

“punctuality and reliability is below expectations”.

I note, however, that 31% of delays were attributed to the operator during the last year, so it does not escape blame. It is clearly for Southern to address issues such as the cleanliness of trains and the provision of information to passengers—including about delays, cancellations and compensation—but there are also areas in which the Government are directly accountable for the treatment of passengers. I will move on to that issue in the time remaining.

It is often asserted that Ministers exercise influence through the franchising process, but Southern will cease to function as a traditional franchise by the end of the month, when it will join Thameslink and Great Northern under a single, combined management contract. As the hon. Member for Reigate (Crispin Blunt) noted, that contract gives the Department and Ministers significant new powers over the operator, including in relation to the setting of fares. Last year, the Government confirmed their intention to remove gradually cheaper “Thameslink only” tickets on the Brighton main line from 2016. The cost difference for annual season tickets to London was as much as £664. At the time, the Minister said:

“When we move from two operators to one on the line…fares will be gradually equalised.”

Will the Minister confirm that that is still the Government’s position, and will she set out what level of fare rises commuters will face when they return to work in January? Or has the policy had to be abandoned as a consequence of the Government’s last-minute decision to adopt Labour’s policy of scrapping the unfair flex loophole?

[Claire Perry]

That you introduced—that Labour introduced.

[Lilian Greenwood]

That was introduced under privatisation.

We have heard today that compensation arrangements need to be improved. The Minister has previously indicated that she is willing to consider an automated system for awarding compensation when services are more than two minutes late. That would certainly be welcomed by passengers, but it is worrying that the introduction of such a system appears to be explicitly tied to the franchising process. Does that mean that Southern passengers could have to wait until the early 2020s, when the next franchise will be awarded, before enjoying that benefit?

Equally, the Government could take action now to require train companies to provide cash compensation, in contrast to the inflexible national rail vouchers that cannot be used online. Our understanding is that the Secretary of State could make that change by authorising a revision to the national rail conditions of carriage. Will the Minister confirm that that is the case, and if so, why that authorisation has not yet been given?

Similarly, the Minister’s colleague, the Under-Secretary of State for Transport, the hon. Member for Harrogate and Knaresborough (Andrew Jones), said that part- time season tickets—if they are ever created—will be implemented through franchise awards. Does that mean that Southern passengers could face a wait of at least six years before accessing those products, even though part-time season tickets could save some commuters hundreds of pounds a year?

Another issue, which is clearly of particular interest to a number of hon. Members, is the possible devolution of some routes to Transport for London. London Overground, as has been said today, has transformed services elsewhere in the capital, and significant investment is going into the recently devolved routes to Cheshunt, Enfield Town and Chingford. Southern’s punctuality, as my hon. Friend the Member for Dulwich and West Norwood highlighted, is poorest on its south London metro routes, so there is real interest in TfL taking over management of those services. What consideration has the Minister given to those proposals? Has she had any recent discussions with TfL on the devolution of those routes, either in whole or in part?

If Southern is to accommodate growing demand, further infrastructure improvements are likely to be necessary. The operator is running 700 more trains a day than the route carried 20 years ago, across some of the most complex and congested sections of the national rail network. There appeared to be cause for celebration in March, when the Chancellor promised

“a feasibility study into Brighton Main Line 2, speeding up journeys and relieving congestion”.

However, the Budget document itself mentioned only

“a further study into reopening the Lewes to Uckfield rail line”

and not into the whole of Brighton main line 2. Will the Minister say a bit more about whether the scope of that study will extend to the whole project or not?

I come to my final point. The recovery plan that I mentioned earlier stated that the quality of signalling equipment was

“under review, with the potential for investing in enhancements being assessed.”

However, the reality is that the status of Network Rail’s whole investment programme is now unclear and is unlikely to be clarified before the end of the year. Ultimately, better services will require investment in improved infrastructure, but Network Rail is facing enormous cost pressures on its enhancement, renewals and maintenance budgets. Will the Minister confirm today that while passengers face delayed and cancelled trains, rising fares and cramped carriages, essential measures to improve their journeys are now in jeopardy?

Oral Answers to Questions

Debate between Lilian Greenwood and Claire Perry

Thursday 5th March 2015 Commons Chamber

[Claire Perry]

The hon. Gentleman—like me, he travels on that line—will have seen the many improvements to Reading station. It is not just a beautiful new station; there has been significant remodelling of the train paths, including a flyover of the freight line to reduce disruption for passengers. The hon. Gentleman will know that the Crossrail interchange, which will go to Reading, will lift about 10% of traffic off the rail network, giving passengers going to Reading a whole series of other options for connectivity right into central London.

[Lilian Greenwood (Nottingham South) (Lab)]

Rail passenger numbers have doubled compared with 20 years ago—thanks to record investment under the previous Labour Government, including in stations such as the magnificent St Pancras. [Interruption.] Conservative Members may not like it, Mr Speaker, but it is true. Government Members try to take credit for projects we began, such as Reading, but we should look at their broken promises and record of failure instead. They make the dodgy claim that they are electrifying 850 miles, but only 18 miles have been finished, while electrification costs have doubled, essential projects have been delayed and the Transport Select Committee has warned that vital schemes may never be delivered. Is it not time for a change of Government, so that passengers get the services they deserve?

[Claire Perry]

It’s the way the hon. Lady tells them. It is not 850 miles of electrification, but 889 miles—as opposed to the 10 miles delivered in the previous 13 years of supposedly record economic growth. I know that the hon. Lady is a frequent traveller from Nottingham station, which has benefited, of course, from £100 million-worth of investment under this Government. We will take no lessons from her.

Oral Answers to Questions

Debate between Lilian Greenwood and Claire Perry

Thursday 22nd January 2015 Commons Chamber

[Claire Perry]

The hon. Gentleman is right to point out that there are many parts of the country, particularly in the north of England, where the rolling stock is simply not fit for purpose thanks to the franchise specifications let under the previous Government. We are looking at all specifications, including upgrading the inappropriate Pacers, which will be part of the franchising specification process he will see published in the next few weeks.

[Lilian Greenwood (Nottingham South) (Lab)]

Two weeks before the Christmas chaos at King’s Cross and Finsbury Park, the Transport Secretary said that he had “absolute confidence” in Network Rail’s ability to deliver the Government’s plans, but up and down the country, projects are delayed, over budget and at risk, while some passengers have been hit by fare rises of more than 30%. Forget Ministers’ confidence in other people, does this shambles not betray a total lack of leadership from this failing Government?

[Claire Perry]

I thought that the hon. Lady was going to celebrate the fact that her own station is receiving a £100 million upgrade. As she should know, there were more than 2,000 engineering sites over the holiday period. Two of them—particularly important ones—ran over time.

I want to address the points made by the hon. Member for Barnsley East (Michael Dugher) about comments I was alleged to have made in a column. Anyone who read that column over Christmas would have seen that I am far from pleased with railway performance. We must do better for passengers. Only a lowly headline writer at the Sunday People, an idiot or a politician who has no policies of his own would describe my words in such a way. This Government care about the railways. That lot think we are a bunch of trainspotters.