TfL (Funding and Station Staffing)

Debate between Lilian Greenwood and Chris Williamson

Wednesday 15th January 2014 Westminster Hall

[Lilian Greenwood (Nottingham South) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Rosindell. I congratulate my hon. Friend the Member for Hayes and Harlington (John McDonnell) on securing this important debate. He is a tenacious advocate for better public transport and was right to say that London Underground’s quality of service is now under threat.

There are two closely related issues in the debate, and I would like to begin with the question of station staffing levels, because the staffing reductions on the underground weigh heavily on the minds of many Londoners who rely on current levels of customer service to undertake their daily journeys. Of course, that is to say nothing of those Londoners whose jobs are at risk.

Every passenger may experience inconvenience if staffing levels are reduced. How many of us have come across faulty barriers or ticket machines, but have known exactly where to find help? How many of us knew where to go for advice when a service was cancelled, especially late at night? Clearly, it was the ticket office. Just yesterday, I arrived on the platform down at Westminster to find services disrupted, so I could not travel by tube and needed a refund on my Oyster card. I knew that that service would be provided quickly and courteously by staff in the ticket office, and of course it was.

Such experiences are common to us all, but as my hon. Friend the Member for Hayes and Harlington set out very clearly, we know that Boris Johnson’s plans to close all ticket offices and cut 17% of station staff will hit disabled passengers particularly hard. These are passengers who Transport for All has warned could face new barriers in trying to travel to work, to see friends and family and to get out and about in the capital. According to Transport for London’s own equality impact assessment, customers with dyslexia will be particularly affected, as that is

“a disability that remains hidden when”

people are

“using a ticket office, but would potentially become known when”

they are

“requesting assistance at the ticket machine.”

If stations are left unstaffed, perceptions of safety will be damaged, discouraging some groups of passengers in particular from travelling. TfL’s own equality impact assessment states:

“Concerns about crime and antisocial behaviour tend to affect the travel patterns of women, BAME”—

black, Asian and minority ethnic—

“Londoners, younger people and…those on lower incomes more…than other groups”.

A number of my hon. Friends have described some of the circumstances that demonstrate exactly how important tube workers are in keeping stations safe and feeling safe.

Let us be clear. This is not a carefully managed, gradual transition to new working practices. All the ticket offices are due to close next year. That suggests that it is driven by a political timetable. These proposals are about McNulty-style cuts to the underground instead of putting passengers first. I well understand why my hon. Friends the Members for Derby North (Chris Williamson), for North Ayrshire and Arran (Katy Clark) and for Wansbeck (Ian Lavery) are worried about the implications for their local rail services. When almost 1,000 station staff are losing their jobs, it is simply not credible for the Mayor to say that that will not lead to any reduction in passenger service and safety standards.

[Chris Williamson]

Does my hon. Friend agree that this is also a matter of trust? I say that because the Mayor is on record as saying in March 2010:

“This Mayor takes his promises to Londoners extremely seriously. Every station that has a ticket office will continue to have one.”

He made that solemn pledge; he could not have been clearer. This is a matter of trust, is it not?

[Lilian Greenwood]

My hon. Friend is exactly right. I would say that the Mayor has now lost any credibility that he might once have had on this issue. Not only did he make those comments in 2010 but in his 2008 manifesto he was unequivocal:

“We will halt all such ticket office closures immediately.”

I know that the Mayor has had a high-profile falling-out with the Deputy Prime Minister, but perhaps he should have some sympathy with him, because he was photographed signing a petition that called for an end to

“the closure of station ticket offices”

and the reopening of

“those which have already been closed.”

In a particularly florid turn of phrase, the Mayor said at the time:

“Consider the threat has been lifted, annihilated, vaporised, liquidated, exterminated, removed and obliterated as of now”.

He later said to Assembly Members:

“The first and most important point to make is no ticket offices will be closed...They are not going to be closed...The answer to the number of ticket office closures is nil”.

On the very same day, a leaked TfL report revealed that closures were indeed being planned, and in November we had confirmation that all ticket offices were to be shut, so Boris Johnson began as the Mayor who said that he would save every ticket office and he will finish as the Mayor who closes every one of them.

There are other long-term considerations that have to be addressed, including the future of London Overground which, as my hon. Friend the Member for Hackney North and Stoke Newington (Ms Abbott) rightly said, is an excellent service. Services and stations on the West Anglia lines are due to be transferred from Greater Anglia to London Overground next year, and commuters on those lines will be hoping that the promises made on investment and improvements in service quality will be upheld. As the Campaign for Better Transport has powerfully argued, the highly visible improvements that London Overground made in 2007, which included putting more staff on stations, have improved passenger satisfaction, driven up revenue and transformed the image of many local services.

As Ministers help to oversee the transition of the lines, will they satisfy themselves that this round of job losses is not the first step towards returning to the poorly staffed, poorly maintained and threatening stations that characterised the old Silverlink franchise? If this Minister can give that commitment today, this question must surely apply: why take that approach to the overground but not the underground?

Unfortunately, recent relations between the Government and the Mayor’s office do not give us cause to hold out much hope for the future. Several of my hon. Friends have raised concerns about TfL’s funding. The current dispute between the Treasury and the Mayor reflects poorly on both parties, but as Labour Members understand, ordinary Londoners are the ones set to pay the price.

I will give some background. David Goldstone, TfL’s chief finance officer, told London assembly members that

“the Mayor made the decision about the average”

increase

“across all TfL services being at RPI…at that time we understood the travel cards would have the national RPI-plus-1 formula applied. The Chancellor then announced that national rail would be at RPI.”

This has left TfL with a budget shortfall of £13 million to £14 million a year, and the late application of fare rises this year—a result of the confusion between Whitehall and the Mayor’s office—means that the bill could rise to £20 million in 2014. There is an apparent refusal by Treasury Ministers to fund that hole in the Mayor’s budget, and that has naturally led to suspicions that personality politics may be at work.

Can the Minister provide clarification and say whether the Chancellor of the Exchequer informed the Mayor of London that he intended to restrict fare rises to RPI before the announcement was made? Will the Treasury fund the shortfall, and if not, what estimate has he made of the impact on TfL’s services that cuts of this value could have? Is he in contact with the Mayor and the Treasury on this matter, and what representations has he made to them? I hope that the Minister will address those questions and the questions raised by other hon. Members, but the truth is that there are enough questions on this issue and these plans to fill a much longer debate.

With fewer staff available to manage congestion during peak periods, it seems likely that overcrowding will start to have a greater impact on operational performance. Violent crime is unfortunately on the rise on the underground network, and visibility will be reduced, as up to 17% of station staff are set to lose their jobs. Staff will be carrying more expensive equipment as they replace ticket-office functions, which could make them targets for abuse and theft. Of course, the staffing reductions will be much higher at some stations, raising the prospect that individual members of staff could be left in unsafe situations, with little flexibility for back-up, particularly when there are problems on the lines.

However, it does not seem that the Mayor or TfL have planned for these problems, nor does there seem to be an awareness of the practical challenges that unattended ticket machines and barriers pose. We all know that that is not infallible technology and that without constant supervision, disruption can soon mount up for passengers. I am concerned that passengers will not necessarily be able immediately to find staff to help them if they are not in the location where they should be able to find them.

Although most of the matters we have discussed today are the responsibility of the Greater London authority, there is an important role for Ministers in assessing the impact of the planned cuts, clarifying the position on the £20 million black hole in TfL’s budget and ensuring that this chaotic situation never arises again, because Londoners deserve better than this.

Mayoral Referendums

Debate between Lilian Greenwood and Chris Williamson

Wednesday 25th April 2012 Westminster Hall

[Chris Williamson (Derby North) (Lab)]

It is a pleasure to serve under your chairmanship again, Mrs Main, and I congratulate the hon. Member for Cleethorpes (Martin Vickers) on securing this timely debate.

We all accept that there are various systems of local government, one of which—the executive mayoral system—already works perfectly well in a number of locations around the country. Hon. Members have spoken about executive mayors in glowing terms, but they are not necessarily a panacea. They can work extremely well, but so can alternative models of local government.

The previous Government recognised that the executive mayoral local government model has a place and can work well and offer strong leadership, and as a consequence, we legislated for it. As hon. Members have said, a petition needs to be signed by 5% of the population to meet the threshold to hold a referendum, but that is not an insurmountable barrier. If there is strong support in a local area for the introduction of an elected mayoral system, people will put their names to a petition and oblige the local authority to hold a referendum. If there is majority support, a mayor will be introduced. However, even when that 5% threshold has been reached and a referendum has followed, it has not always resulted in the introduction of an elected mayor. It is therefore important to put local people in the driving seat. If people want an executive mayor as their form of local government, they should be empowered to introduce one.

The hon. Member for Penrith and The Border (Rory Stewart) mentioned the possible introduction of mayor in his area. Again, if there is support in the local community, and if he wishes, I urge him to secure a petition and get the 5% of signatures necessary to ensure that a referendum takes place. If there is support for the idea, the hon. Gentleman will have the mayor for whom he wishes.

I congratulate the hon. Member for Cleethorpes on his honesty. It seems that he does not really favour a margin of democracy but wishes to see mayors being imposed. I do not think, however, that that is how we should proceed, and for me it is important to ensure that local people are put in the driving seat, rather than seeking to impose a Westminster template on local people.

On 3 May this year, referendums will be held in the great cities of our country, although I must say that I resent the way that Ministers have imposed them on local communities. As I have said, if there is an appetite for an elected mayor and the requisite groundswell of support, a mechanism is already available to the local community to present a petition and hold a referendum. The Government claim to be localist and it is unfortunate that they are imposing these referendums on our great cities.

My right hon. Friend the Member for Coventry North East (Mr Ainsworth) talked about apathy. He makes a strong point because apathy is the real enemy of democracy. Such apathy, however, is not necessarily due to the mechanism through which we organise local government but, at least in my view, to the diminution in the powers available to local authorities and to the way that, all too often, national politicians and the media have continually run down and denigrated local government. I believe that local governments provide an invaluable service to local communities and deliver vital public services. They are a useful mouthpiece for the concerns of local people through the auspices of their locally elected councillors.

It is also unhelpful and adds to that sense of apathy when local governments are seen as a delivery arm for central Government—that applies to both parties, and we must start to move away from that. My right hon. Friend mentioned the difficulty that some people find in identifying their council leader, but to some extent that is also true about people’s ability to name their local MP. It is down to the dynamism, commitment and ability of locally elected representatives—whether councillors, council leaders or MPs—to ensure that their local communities know who they are.

[Lilian Greenwood]

Does my hon. Friend think that it matters if people do not know their council leader, as long as they know their councillor? Is it not more valuable to have 55 councillors coming up with collective solutions, with each bringing up the needs and wants of their ward, than a single elected person who is supposed to come up with all the solutions?

[Chris Williamson]

I certainly think that the role of elected councillors is essential to local democracy. Dynamic and effective local councillors are a useful way for local people to raise their concerns, and more often than not, they are a great advocate for the communities that they represent. As well as asking whether local people want an executive mayor, we should be doing all we can to support, train and provide locally elected councillors with the necessary tools, to ensure that they can represent their communities as effectively as possible.

I do not think that there is evidence of a huge groundswell of support or a great appetite for elected mayors, and that is why I object to the Government’s imposing mayoral referendums. Obviously, if a majority of people support an elected mayor, they will be introduced in those areas. I suspect, however, that in a number of cities around the country, local people will vote to stay with the existing system and reject the Government’s proposal. People want decent public services, and I hope that the Minister will provide some reassurance about that. They want to see jobs and prosperity in their local community, and for their local authority to help secure economic development. That requires strong leadership, which, as I have said, can be provided by an elected mayor, but also by the existing model of a strong leader and cabinet.

We have seen evidence of that system around the country. In my home city of Derby, strong local government leadership has led to the complete regeneration and transformation of our city. The same is true of Nottingham, which is represented by my hon. Friend the Member for Nottingham South (Lilian Greenwood), where a real lead was taken to develop the transport infrastructure and the regeneration activities of the local authority have transformed the city. The same is true for Leicester, Manchester and Leeds. The transformational activities of a local authority can be achieved without the introduction of an elected mayor.

The hon. Member for Penrith and The Border touched on the need for us to rebuild democracy and said that perhaps we should look at devolving more powers to local government to achieve that. That is a goal that we should seek to accomplish. A few weeks ago, the Local Government Association published “Local Government’s Magna Carta”, which talked about putting local authority powers on a statutory footing, so that they cannot become a political football or the delivery arm of whichever Government are in power at the time. That is a way to rebuild democracy to support local authorities. Whether we adopt a system of elected mayors or retain the existing system, we need to guard against personality politics, which is the important point made by the hon. Member for Manchester, Withington (Mr Leech).

In conclusion, let me mention our party political system. Some hon. Members have been a bit embarrassed about our democracy. They seem to want to move away from our party political system, on which our democracy is based, towards personality-based politics. That is not a healthy way in which to run our democracy. I am proud of our party political system, and if a few more of us stood up for it and recognised that it is the foundation of our democracy, perhaps some of the criticism and the brickbats that we have seen in the media over the past few years would not be quite so pronounced.

Elected mayors have a role to play. They are not a panacea; they are one tool in the locker. Let us not put all our eggs in one basket. Let us allow 1,000 flowers to bloom. If local people want it, give it to them. If they do not, support powers for local government in a different form.

Oral Answers to Questions

Debate between Lilian Greenwood and Chris Williamson

Thursday 15th July 2010 Commons Chamber

[Chris Williamson (Derby North) (Lab)]

2. Whether he plans to introduce a national register of private landlords.

[Lilian Greenwood (Nottingham South) (Lab)]

14. Whether he plans to review the regulatory framework applying to managing and letting agents.

Finance Bill

Debate between Lilian Greenwood and Chris Williamson

Tuesday 6th July 2010 Commons Chamber

[Chris Williamson]

I am grateful to my hon. Friend. Certainly the increases will impoverish countless people living on modest incomes in my constituency. That is very clear. The point that I was trying to make, though, was that growth is the key to recovery, and by investing in our economy we can secure that growth.

[Lilian Greenwood]

Has the growth of the retail sector in Derby made a significant contribution to the city? I know that the Westfield centre there seems to have attracted many people. Does my hon. Friend share my concern that the increase in VAT will have—[Interruption.]