Vaccine Roll-out

Lilian Greenwood Excerpts

Thursday 21st January 2021 Commons Chamber

[Matt Hancock]

The decisions that we take are decisions, rightly, for politicians, guided by the best possible science. The challenge is how to get back the freedoms my hon. Friend rightly refers to as quickly and as safely as possible. The safety element of that is paramount, as is the speed. The one thing that will help on both is to roll out the vaccines as quickly as possible and to monitor their roll-out very closely so that we can see the effect of the vaccine on transmission. As we see more and more information about that, we will be able to make clearer judgments about the release and when we are able to lift some of these restrictions under which we are all having to live.

[Lilian Greenwood (Nottingham South) (Lab) [V]]

Clear and timely communications are vital in maximising the take-up of the vaccine. Where people have not responded to an invitation letter, I understand that they will receive a phone call and that phone calls will also be used to ensure that all appointment slots are used. Can the Secretary of State assure me that calls will be accompanied by SMS text messages to ensure that deaf people and those with a hearing loss are not left behind?

[Matt Hancock]

Wherever possible is the answer. The truth is that the NHS has not in the past collected people’s mobile numbers routinely or their email addresses, hence why this roll-out is primarily being done through invitations by letter. I hope that, actually as part of this roll-out, one of the things we will be able to do is make sure that the NHS can put people’s email addresses and mobile numbers on their clinical record, where people consent to that of course, because we have seen in other countries such as Israel that where a very large proportion of people have given their mobile number and their email to the health system, we can get in contact with people much more quickly. Having said all of that, some people will never have a mobile phone and some people will never have email, and this is a universal service—of course it is—so letters and texts to those who have poor sight, and ultimately phone calls, including on landlines, or teams going round to people’s doors, are all important to make sure that everybody gets access to the vaccine and can receive the invitation.