Oral Answers to Questions

Debate between Kim Leadbeater and Chloe Smith

Monday 7th February 2022 Commons Chamber

[Kim Leadbeater (Batley and Spen) (Lab)]

T6. Constituents in Batley and Spen who contact me regarding issues they are having with PIP, universal credit and other benefits mention the complexity of both the application and appeals processes and the length of time they take. Bearing in mind that many of these people are facing huge physical and mental stress and, given the current cost of living crisis, are really struggling financially, what steps are being taken to simplify and speed up those processes?

[Chloe Smith]

A number of steps are being taken to ensure, as I said earlier, that we get the right benefits to people at the right time, in order that they have the support that we recognise they need. In addition to that general point, we have tried to improve processes in a number of ways during the pandemic. I would be happy to write to the hon. Lady with a little more detail so that she can understand the situation.