HM Passport Office Backlogs

Debate between Kevin Foster and Yvette Cooper

Wednesday 27th April 2022 Commons Chamber

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

(Urgent Question): To ask the Home Secretary to make a statement about delays at HM Passport Office.

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

Prior to the pandemic, HM Passport Office routinely processed approximately 7 million passports each year. Over the last two years the necessary restrictions on international travel meant only 4 million people applied for a British passport in 2020 and 5 million in 2021. This left about 5 million unrenewed passports.

In 2022 many of the customers who delayed their application are returning. We expect this year to deal with 9.5 million British passport applications and have been planning for this. Throughout the pandemic, HM Passport Office prepared to serve an unprecedented number of customers. Alongside technical solutions, staffing numbers have been increased by 500 since last April and we are in the process of recruiting a further 700. These preparations ensured passport applications could be processed in record numbers, last month seeing the highest total for any month on record, with HM Passport Office completing the processing of over 1 million applications, 13% higher than the previous record output.

Inevitably, however, faced with this level of demand applications will take longer. Consequently, in April 2021 guidance was changed to clearly advise customers to allow up to 10 weeks to get their passport, in recognition that a surge would arrive as international travel returned. The vast majority of applications continue to be processed within 10 weeks; in fact, over 90% of applications were issued within 6 weeks between January and March 2022, despite the much-increased demand. HM Passport Office also provides an expedited service where an application from the UK has been with it for longer than 10 weeks; 42 applications have been expedited under these criteria since 31 March.

With greater volumes of applications which are in the system for longer, levels of customer contact have inevitably risen. We recognise that difficulties in contacting HM Passport Office will cause concern for those wanting assurances about their applications. In response, the provider of the passport advice line, Teleperformance, has been urgently tasked to add additional staff as its current performance is unacceptable.

To finish, the team at HMPO are dealing with record numbers of applications and delivering a record level of output to match this. Their hard work will enable millions of British citizens to enjoy a holiday abroad this summer, and I thank them for that.

[Yvette Cooper]

From listening to the Minister we would think that actually everything is all right, but my constituents fear their honeymoon may now be wrecked because their passports have not arrived even though they applied in plenty of time, and we have had cases of people cancelling jobs, parents trying to get a holiday for a sick child waiting since January, and huge and long delays by the Passport Office and the contractor, TNT. The message today on the one-week fast-track service is “System busy, please try again later”, and the online premium service has no appointments anywhere in the country. So people cannot get urgent travel such as to go to funerals or to urgent events.

The Minister has said more passports are being processed, which is clearly welcome, but it is not enough. The increase in demand this year was totally predictable. In 2020 and 2021, the Home Office was asked what it was doing to plan, but people are already losing holidays, trips to see loved ones and thousands of pounds that they have spent in good faith because of the lack of planning at the Passport Office and at the Home Office, which is in danger of becoming a “Stay-at-Home Office” instead for people this summer. So what grip does the Minister have on this? Is it going to get better or worse over the next two months? How many passports have already been delayed by longer than the 10-week wait, and how many does the Minister think will be delayed by more than 10 weeks over the next month or two?

On staffing, what is the percentage increase compared with before the pandemic? Is it true that the Minister tried to recruit 1,700 staff and got only 500? When will the fast-track services be reopened? What is his advice to a family who are planning to go on holiday in 10 weeks’ time, in July? Do they have any chance of getting their passport, or should they be trying to cancel right now? The problem is that there is a pattern here: delays in the Passport Office, in Ukraine visas, and in basic asylum cases. The Prime Minister said that the answer may be to privatise the Passport Office, but why do Home Office Ministers not just get a grip instead?

[Kevin Foster]

It is quite interesting to hear all the claims of how predictable all this was. I am struggling to remember the number of times anyone on the shadow Front Bench predicted any of this over the last year or two. I welcome their recently found interest in the Passport Office.

To give some numbers, as of 1 April, there are over 4,000 staff in passport-production roles and, as I say, we are in the process of recruiting another 700. I would also make the point again that 90% of applications were completed within six weeks, and the service standard is 10 weeks. My advice to anyone who is looking to go on holiday this summer is exactly what I said the other day: get an application in now.

We are making a range of efforts. Staff are working weekends; overtime is being incentivised. We are certainly confident that we will not need to change the 10-week target, but as I have said, this is a record level of demand and a record output, far in excess of what we have seen before. We will expedite the applications of those who have compelling and compassionate reasons to travel, such as funerals or family ill health.

We know there are challenges. The teams are working hard to deal with them. [Interruption.] I hear comments about staying at home, but I have not heard a great deal of support from the Labour party for the work of the Minister for Government Efficiency in getting people back into the office, but I am sure that he will welcome the comments we have just heard.

As we see on so many occasions, we are hearing lots of complaints from the Opposition but we are not hearing any solutions or plans. Having just heard from Captain Hindsight, it is no surprise that we are now hearing from Lieutenant Rearview.

Ukraine Refugee Visas

Debate between Kevin Foster and Yvette Cooper

Thursday 31st March 2022 Commons Chamber

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

(Urgent Question): To ask the Home Secretary to make a statement on visas for Ukrainian refugees.

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

The conflict in Ukraine continues to shock the world. Putin’s invasion is deplorable and he must fail. We stand shoulder to shoulder with Ukraine and the Ukrainian people at this time. We are determined to help Ukrainians to find safety in the face of Russia’s aggression, and that is why the Government have mounted a comprehensive humanitarian response. In a short time, we have set up two new visa schemes from scratch, made changes to support Ukrainians already in the UK and surged our operations to meet demand.

Under the Ukraine family scheme, more than 23,500 visas have been issued to family members of Ukrainians already here in the UK. After setting up the scheme, we extended it to cover wider family members. Alongside that, we have set up the Homes for Ukraine scheme, to provide a safe and legal route for Ukrainians who do not have existing family ties in the UK. That is led by the Department for Levelling Up, Housing and Communities, and my hon. Friend the Member for Walsall North (Eddie Hughes) is the Minister who will be updating the House on it shortly. It has been heartwarming to see so many members of the public coming forward as sponsors, and my hon. Friend will be able to outline wider work that is being done to take advantage of those offers. Both those schemes are free and allow people on them to work and access public funds.

We have made it as easy as possible for people to apply. We have simplified the application form to make it quick and easy to use. We have increased capacity in visa application centres across Europe. Following advice from security and intelligence agencies that it was safe to do so, we have removed the need for biometrics to be taken from those with valid Ukrainian passports before arrival in the UK, allowing the vast majority of applicants to apply entirely online. We regularly monitor the scheme’s operational performance, bringing in additional caseworkers to ensure Ukrainian applications are prioritised. Our humanitarian response has involved the whole of Government, local authorities and the devolved Administrations, and we will keep working together to support Ukrainians who want to come to the UK.

[Yvette Cooper]

Thank you for granting this urgent question, Mr Speaker. This visa system is simply not working. It is leaving thousands of families in limbo because of Home Office bureaucracy. A businesswoman who is trying to get her sister and daughter to come here on the family visa scheme is still waiting, 10 days after she applied to the Home Office. A constituent of mine in Pontefract who applied under the Homes for Ukraine scheme has been waiting nearly two weeks to hear anything back from the Home Office. Another British host who applied for a visa for a woman undergoing a high-risk pregnancy has waited 12 days for a reply. Despite the Home Office helpline saying that she would be treated as a priority, that woman has had to travel extensively to complete biometrics in Warsaw and has still received no reply.

A mother and two young sons who had been granted a family visa and were due to travel this week had their visa revoked at the last minute. They had been advised by the visa centre to apply for the Homes for Ukraine scheme as well, so that they could link up with a host family. Now the Home Office has revoked their first visa and said that they cannot travel, and it has told them nothing more about what is going on. This is Kafkaesque. What on earth is going on? Why is the Home Secretary so totally incapable of getting any grip on this, despite repeated questions we have asked?

Can the Minister tell us how many people have actually arrived on the Homes for Ukraine scheme? Why on earth is it too early to tell us? The Government should be able to give us the basic facts. On the family visas, 23,000 have been issued so far, but 25,000 people had already applied and submitted their applications more than two weeks ago, so it is clearly taking at least two weeks to clear cases. Even at the current rate, only 700 family visas have been issued since yesterday. At that rate, it is going to take well over a week just to clear the existing backlog of cases that he accepts have been submitted.

The Home Office has suddenly stopped publishing all the figures and deleted from its figures the thousands of people who are still waiting for a visa centre appointment. That is not good enough. It is not the kind of transparency we need to make sure that desperate people are getting the support they need. Why on earth is it taking so long? Why are we still demanding reams of bureaucracy and reams of information when the Government have been told by the refugees Minister and by Home Office officials that the security checks can be done really quickly? Why, then, is this taking so long? Why are they expecting people still to make these emergency journeys?

Tens of thousands of people are still stuck in the system. Families are desperate. People from across Britain have said that they want to help, yet the Home Office is letting the whole system down. Is that deliberate, or is it just total incompetence? Why on earth can the Home Secretary not get a grip on this and sort it out, to help desperate families?

[Yvette Cooper]

Apologies, Mr Speaker.

[Kevin Foster]

First, it is too early to say how many people have arrived under the Homes for Ukraine scheme, but we are now publishing details of visa grants. By 9am today 3,705 visas had been granted, and the trajectory for visa grants is increasing every day. I remind hon. Members that at one point last week we issued nearly 6,000 family scheme visas in two days. Again, that shows the type of capacity available once we get decisions ready to be made, and we would expect to see a similar increase in trajectory on the Homes for Ukraine scheme.

On the accusation that applications are being deleted, what has actually happened is, first, a removal of duplicates, for example where someone applied initially with biometrics and then did so without biometrics. Where someone did not qualify for the family scheme but they have someone in the UK who would be prepared to sponsor them—such as godparents, for the sake of argument—we transfer this over to the Homes for Ukraine scheme. Members will realise why that is a sensible and proportionate approach to take.

On the accusation about “reams of info”, we have cut back on what people are asked to supply. We do not need authorised translations and people can submit in Ukrainian, with the most basic of documentation: any evidence that shows residence in Ukraine. Again, we are not asking people to give us travel history or previous addresses; we are asking purely for something that shows they were resident in Ukraine in December and that there is a basic family link, if relevant, for the family scheme. We are cutting down the information purely to that which is necessary for vital safeguarding checks.

This is the latest in a number of humanitarian interventions and routes we have created over the past year. We saw the determination to help people in Afghanistan, from which we saw the biggest evacuation since Dunkirk; we saw the British national overseas route delivered, with more than 100,000 applications over the past year; and now we see these two routes for Ukrainians set up in record time, with tens of thousands of people already having visas under them. I just compare that with how the shadow Home Secretary got on with her own pledge to rehome one Syrian refugee.

Ukraine: Urgent Refugee Applications

Debate between Kevin Foster and Yvette Cooper

Tuesday 8th March 2022 Commons Chamber

[Mr Speaker]

I call the shadow Home Secretary.

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

It is deeply disappointing that the Home Secretary is not here to respond, given the gravity of the issue—especially after she gave wrong information to the House several times yesterday.

Two million refugees have left Ukraine. Other countries are supporting hundreds of thousands of people; the Home Office is currently issuing about 250 family scheme visas a day. Most people want to stay close to home, but some want to come here to join family or friends, and we should be helping them. Instead, most people are still being held up by Home Office bureaucracy or are being turned away.

Yesterday, the Home Secretary told the House twice that a visa centre en route to Calais had been set up, but it still does not exist. The Foreign Secretary has just said that it might be in Lille, nearly 75 miles from Calais. The Home Office said this morning that no decision had been taken. Which is it? Has it? Where is it? Can people get there yet?

The Home Secretary said yesterday:

“It is wrong to say that we are just turning people back”.—[Official Report, 7 March 2022; Vol. 710, c. 27.]

But there are 600 people in Calais right now who have been turned back and are being told to go to Brussels, where the visa centre is open only three days a week, or to Paris, where people are still being told that the next appointment is on 15 March, a week away. In Warsaw, people are also still being told that the next appointment is on 15 March, a week away. In Rzeszów, the booking system seems to have completely broken down: this morning, they are sending people away.

The Home Office was warned by the chief inspector in November that the geographical spread of visa application centres was a real problem for vulnerable applicants, leading to difficult journeys, yet it did nothing about it, even when it was given weeks of warning by British intelligence that an invasion was coming.

Yesterday, the Home Secretary told me that elderly aunts were covered by the scheme. Two hours later, the Home Office helpline said that they were not. I welcome the inclusion of extended relatives, but the Government should not be continuing to change the system in a chaotic way, rather than opening it properly. Will the Government urgently set up emergency visa centres at all major travel points, do the security checks on the spot and then issue emergency visas for Ukrainians—for all family, but not just family—so that they can come here and the UK can do our historic bit to help refugees fleeing war in Europe, as we have done before?

[Kevin Foster]

The answer to the right hon. Lady’s points about setting up a facility in northern France was in the comments that I have just made about Lille and about setting it up in the next 24 hours.

On the numbers that the right hon. Lady cites, we are training more decision makers as we speak. We are pulling people in from across UK Visas and Immigration to ensure that there is an almost frictionless approach to caseworking, and we will see the number of visas issued ramping up each day.

But this is a complex scenario. As I touched on in my statement, we have seen people presenting themselves at Calais port pretending to be Ukrainian. [Interruption.] I appreciate that some Opposition Members may think that that is not an issue, but we need only look at some of the statements coming out of the Kremlin to see which countries are very much in the crosshairs of Mr Putin’s Russia and his regime. We only have to look back a short period to see the impact in this country of attacks by those pretending that they had come here to look at a cathedral spire.

We will move out to extend this. We recognise the desperate plight that there is; that is why we are working with countries on the ground, providing humanitarian aid and ensuring that we are helping to provide support as people cross borders. We are looking to ensure that we have a wide system that allows people to come here, and abandoning many of our normal requirements for countries. We recognise that it is not a time for the usual immigration process, hence the system that we are setting up. As we have said, we have the confidence that it will expand. We know that the British people will be generous. We know that when we move to open up the sponsorship visa, many people, including many of our constituents, will want to step forward.

I will just say that if we look at the surveys being done in Ukraine about which countries people feel are most on their side, it is notable which one regularly comes top.

Oral Answers to Questions

Debate between Kevin Foster and Yvette Cooper

Monday 28th February 2022 Commons Chamber

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

I recognise my hon. Friend’s concerns about the use of the property in Blackpool, which he has strongly expressed to me on previous occasions. We are looking to double the number of asylum decision makers and to take forward a programme of simplification and modernisation of processing to increase the number of decisions we make, cut down the backlog and reintroduce a service standard for the time taken for an initial decision.

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

The Home Secretary said that she was announcing a bespoke humanitarian route, but it is extremely unclear from what she said what the details actually are or who it will apply to. The Ukrainian people are showing great bravery, but we know that people, particularly mothers and young children and elderly parents, have left to find sanctuary. The UK has always done its bit to help those fleeing war in Europe and it will come as a relief to many people who have been calling for action if the Government are prepared to do more.

I must ask the Home Secretary, however, why there is so much confusion about it. The Russian invasion began five days ago and other countries responded with clear sanctuary arrangements immediately. Troops have been gathering since mid-January and British intelligence has been warning of an invasion for weeks. We have had a weekend of complete confusion. We still do not know what the arrangements are. Why was nothing worked out already? How on earth is the Home Secretary so poorly prepared for something that she has been warned about for so many weeks?

EU Settlement Scheme

Debate between Kevin Foster and Yvette Cooper

Tuesday 29th June 2021 Commons Chamber

[Kevin Foster]

In terms of the position we take as the Government today, anyone who is entitled to and deserves status under the EUSS will be granted it—there is no limit, there is no target and there are no quotas. It is interesting to note the number of applications we have received versus the impact assessments done back in 2004, but we have a new points-based system that allows us to better decide and better set in place what type of positions we want to have in terms of migration and ultimately judges people by their skills and talents and what they have to offer the UK, rather than fundamentally by what passport they hold.

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

The Minister said that help was available on the phone. As of today, it still is not for most people; the phone line simply says, “There is no space left on the call queue”, because there are obviously not enough people able to respond, and I understand that was the case last week and the week before as well. May I just press him on the situation for children who may not have applied at this point? The guidance states:

“Where a parent, guardian or Local Authority has failed by the relevant deadline to apply…on behalf of a child…that will normally constitute reasonable grounds for the child…to make a late application”.

Clearly that is welcome, but why does it not say that that will always constitute reasonable grounds for a late application? For those children, it is clearly not their fault; somebody else should have applied for them. Will he strengthen that guidance and reassure them and say that will always be reasonable grounds?

[Kevin Foster]

I appreciate the question and how the right hon. Member has put it. My understanding is that we would adopt the approach that if it was someone who was under 18 or who was lacking mental capacity and was over 18—for example, power of attorney was in place and someone else should have made the application—we would accept that as reasonable grounds for a late application being made. I make it clear, as I have said before, that the guidance is non-exhaustive. People do not have to meet one of the many reasons listed; we will always look at the individual’s circumstances to see whether they had reasonable grounds. I am happy to pick up the point concerned, because our general principle is that if someone else should have made the application, whether due to someone’s age or mental capability, or for example because there is a deputyship in place or they were in the care of a local authority, we would usually see that almost certainly as reasonable grounds for a late application.

Immigration and Social Security Co-ordination (EU Withdrawal) Bill

Debate between Kevin Foster and Yvette Cooper

Consideration of Lords amendments & Ping Pong & Ping Pong: House of Commons
Monday 19th October 2020 Commons Chamber

[Kevin Foster]

We have been very clear that we will have a points-based system that will respond to the needs of the United Kingdom’s labour market and workforce, and that our migration system will not provide an alternative to investing in and rewarding those who work in critical sectors such as social care.

As Members will know, I have previously spoken at length about the role of the Migration Advisory Committee, which now has an expanded remit to examine any aspect of the immigration system and to provide annual reports that Parliament can, and almost certainly will, debate. I have also outlined the Government’s continued commitment to keeping all policies, including the skilled worker route, under review. We do have the flexibility to adapt and adjust on the basis of experience and evidence. Hon. Members will have heard me say before that the immigration system cannot be the solution to issues in the social care sector. We must not continue to rely on people coming to the UK when the focus should be on the domestic workforce to address shortages in the sector. As was just touched on, migration policy should not be an alternative for employers to offering the type of rewarding packages that care staff deserve.

To deliver change to the social care sector, we need to make changes to the way that we train, recruit, attract and retain staff. The Government are focused on working alongside the sector, including through Skills for Care, to ensure that the workforce can meet the increasing demands and continue to deliver quality, compassionate care. Immigration must be part of our overall strategy for this sector’s workforce, not a handy alternative for employers to—

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

The Migration Advisory Committee has effectively recommended a significant increase in the pay of social care staff, which they urgently need—and they have been under immense pressure this year. Will the Minister accept that recommendation from the Migration Advisory Committee?

Oral Answers to Questions

Debate between Kevin Foster and Yvette Cooper

Monday 13th July 2020 Commons Chamber

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

Thank you, Mr Speaker. The Select Committee has repeatedly called on the Government to include care workers alongside NHS medical staff with regard to this year’s free visa extension following covid-19. By refusing to do so, Ministers have cost those frontline workers thousands of pounds. Does the Home Secretary’s decision to exclude social care workers from the health and care visa mean that they will also have to pay the immigration surcharge up front? If so, why is it fair for them to have to find many more thousands of pounds up front as well?

[Kevin Foster]

To be clear, the health and care visa will, by definition, include various areas in the care sector. As I touched on in response to the shadow Home Secretary, our vision for the future of the care sector is about providing rewarding opportunities to UK-based workers, not basing it purely on immigration.

Immigration and Social Security Co-ordination (EU Withdrawal) Bill

Debate between Kevin Foster and Yvette Cooper

Report stage & Report stage: House of Commons
Tuesday 30th June 2020 Commons Chamber

[Kevin Foster]

I will not be able to; I just do not have the time.

Moving to new clause 29, I have listened carefully, and I assure all Members that the Government are committed to the principle of family reunion and supporting vulnerable children, as set out in a letter I sent to all Members of Parliament this morning. We recognise that families can become separated because of the nature of conflict and persecution and the speed and manner in which people are often forced to flee their country. However, new clause 29 does not recognise the current routes available for reuniting families or the negotiations we are pursuing with the EU on new reciprocal arrangements for the family reunion of unaccompanied asylum-seeking children in either the UK or the EU, as set out in the draft legal text.

[Yvette Cooper]

Will the Minister give way?

[Kevin Foster]

I am afraid I do not have the time. A negotiated agreement for a state-to-state referral and transfer system would provide clear and consistent processes between the UK and EU member states, ensuring appropriate support for the child and guaranteeing reciprocity. The new clause seeks guarantees that cannot be provided for in UK domestic provisions alone.

The current immigration rules also include routes for family members wishing to enter or remain in the UK on the basis of their relationship with a family member who is a British citizen or settled in the UK, as well as those who are post-flight family of a person granted protection in the UK. Those routes will remain in place at the end of the transition period.

The new clauses on the devolution of migration policy are another unsurprising attempt by the Scottish nationalists to fulfil their ambition of setting up a passport control point at Gretna to fulfil an agenda of separation. We are delivering an immigration system that takes into account the needs of the whole of the United Kingdom and that works for the whole of the United Kingdom, and we will not put an economic migration border through our country. As Members who have spoken pointed out, serious discussion needs to be had about how Scotland can attract more people to live there, work there and be a vital part of the community, and many of those issues are absolutely in the hands of the Scottish Government to address.

Finally and very briefly, we had reference to comprehensive sickness insurance. To be clear, the rules have not changed in terms of the EEA regulations. The insurance would not block someone getting through the EU settlement scheme and we would be happy to hear any such examples. With that, I have explained why the Government does not accept the new clauses.

Deportation Flight to Jamaica

Debate between Kevin Foster and Yvette Cooper

Monday 10th February 2020 Commons Chamber

[Kevin Foster]

One of the exemptions under the Act to having to make a deportation order is where the offender was under 18 when they were convicted, but there is no one under 18 on the flight tomorrow.

[Yvette Cooper (Normanton, Pontefract and Castleford) (Lab)]

Will the Minister provide the House with some facts, in particular the individual sentences and the offences of those on the flight; the age at which they came to this country; and whether any of them were affected by the lack of mobile phone coverage, which the Home Office recognises was an issue?

[Kevin Foster]

The offences all meet the threshold for deportation set under the 2007 Act by the Government the right hon. Lady was a member of. Their cases, including whether there are ECHR rights that apply, have been considered by the courts. We are clear that they have committed serious offences or been persistent offenders, who qualify under the Home Secretary’s legal duty. This is within the law, and, as we say, it is about criminality, not nationality.