Social Security and Employment Support for Disabled People

Debate between Kevin Foster and Sarah Newton

Wednesday 6th March 2019 Commons Chamber

[Sarah Newton]

I can reassure the hon. Gentleman that that work is all under way. There have been several independent reviews of PIP and ESA, including one by the Select Committee on Work and Pensions, which made the recommendations that we are working through now, to ensure that the assessments are as accurate as they can be. We are not waiting. The huge benefit of the transformed service is that the DWP will own the whole claimant journey—we are building a whole digital platform—and we will be able to use the medical and other information far more easily to make the right decision the first time. As I said at the beginning, the whole new process will be co-designed with disabled people.

[Kevin Foster (Torbay) (Con)]

I welcome the announcements to bring in a better service for those seeking to make claims, in particular on the combination of assessments. An issue that is regularly picked up is a more independent record of some of the assessments. What further consideration have the Government given to things such as video recording of assessments, which might not only give confidence to the person taking part, but allow for quality-control reviews and an easier process in tribunal?

[Sarah Newton]

I thank my hon. Friend for raising video recording, because our hope is that that will bring a lot of transparency, trust and confidence to the assessments. We are reviewing the findings of a successful pilot. We remain committed to rolling out video recording.

Employment and Support Allowance: Underpayments

Debate between Kevin Foster and Sarah Newton

Monday 25th February 2019 Commons Chamber

[Sarah Newton]

I thank the hon. Gentleman for his active engagement with me in coming into the Department so that we could absolutely get this right. It is very important, for people who have not only acquired brain injury but a whole series of conditions that are variable, that the way we do the assessments truly understands their needs. We are utterly committed to making continuous improvement not only to the work capability assessment but to the PIP assessment processes.

[Kevin Foster (Torbay) (Con)]

I welcome the overall tone of the Minister’s statement and her replies to questions so far. Will she confirm what work the Department will be doing with advice charities locally to ensure that people are aware of this process and when they can expect to be repaid the moneys they should have been due?

[Sarah Newton]

For the first phase of people we have contacted, we have nearly completed the exercise. Most of those people will have been contacted and we will have paid them their arrears by the end of April. As we start on the next phase, we will be contacting people by letter. We have really good stakeholder engagement with a range of disabled people’s organisations and charities to make sure that people know this is happening and, when they do receive the letters and communications, that they understand what we are trying to do, which is to make sure that they get all the benefits to which they are entitled.

ESA Underpayments

Debate between Kevin Foster and Sarah Newton

Thursday 19th July 2018 Commons Chamber

[Sarah Newton]

I thank the Chairman of the Public Accounts Committee. Of course, the whole Department will take her report very seriously. The Secretary of State herself wanted to be here today, but she is making a very important speech elsewhere. That is the only reason she is not here herself to really underline the importance of what we are doing in the Department.

The hon. Lady raises a very good point about what more we can do to support frontline staff in the DWP who spot something wrong or feel uncomfortable with something that is happening—perhaps an unintended consequence—and to escalate their concerns so that they are heard by managers and those right at the top of the organisation. As a result of the work that the Secretary of State has been doing since she has been at the Department, with our new permanent secretary, new structures have been put in place to ensure that that escalation of concerns is appropriately considered across operations, policy and legal, and that appropriate action is taken. I believe that that action will prevent this from happening again.

[Kevin Foster (Torbay) (Con)]

I welcome the Minister’s answers and the fact that £40 million has been paid out so far. She rightly highlighted the fact that claimants will get a free phone number to contact. Obviously, people listening may have concerns about what their own position might be. Will she update me as to whether she will be working with local advice agencies, such as Citizens Advice, and ensuring that they have information so, if people contact them, they too will be able to give out advice?

[Sarah Newton]

My hon. Friend makes such an important point. I work very closely with a range of stakeholders, including the absolutely outstanding citizens advice bureaux. We will ensure, as we do in all the work we do, that they are fully updated so that they can give their customers good advice. I say to everyone in the House and to everyone listening that if people are struggling to make ends meet or are uncertain about what benefits they might be entitled to, they should go to Jobcentre Plus. There they will be greeted by compassionate, well-informed members of staff who will want to help them.

Oral Answers to Questions

Debate between Kevin Foster and Sarah Newton

Monday 2nd July 2018 Commons Chamber

[Sarah Newton]

I thank the right hon. Lady for her question. Of course I am always happy to meet all Members to review individual cases, but I suggest, for everyone’s benefit, that any Member with a constituent who faces losing a Motability car should call Motability. Motability is sitting on very considerable reserves. It is a charity and is able to make discretionary payments to enable people to keep their cars during the appeal process.

[Kevin Foster (Torbay) (Con)]

Thank you for calling me, Mr Speaker, and thank you for your kindness to a group of visitors who came to see me in the House earlier today.

I thank the Minister for the answers that she has given so far. I recently met representatives of Carers Aid Torbay to talk about the PIP process and the support that they provide for those who are going through it. Can she reassure me that there will be engagement with groups such as that in respect of the potential introduction of video recording of interviews?

[Sarah Newton]

I thank my hon. Friend for his question. It is very important for us to listen to people who are going through the process. I have regular meetings with disabled people and charities to ensure that we get it right and continuously improve the experience of our claimants.