Kevin Foster
Main Page: Kevin Foster (Conservative - Torbay)Department Debates - View all Kevin Foster's debates with the Department for Work and Pensions
(5 years, 9 months ago)
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Sarah Newton
I thank the Chairman of the Public Accounts Committee. Of course, the whole Department will take her report very seriously. The Secretary of State herself wanted to be here today, but she is making a very important speech elsewhere. That is the only reason she is not here herself to really underline the importance of what we are doing in the Department.
The hon. Lady raises a very good point about what more we can do to support frontline staff in the DWP who spot something wrong or feel uncomfortable with something that is happening—perhaps an unintended consequence—and to escalate their concerns so that they are heard by managers and those right at the top of the organisation. As a result of the work that the Secretary of State has been doing since she has been at the Department, with our new permanent secretary, new structures have been put in place to ensure that that escalation of concerns is appropriately considered across operations, policy and legal, and that appropriate action is taken. I believe that that action will prevent this from happening again.
Kevin Foster (Torbay) (Con)
I welcome the Minister’s answers and the fact that £40 million has been paid out so far. She rightly highlighted the fact that claimants will get a free phone number to contact. Obviously, people listening may have concerns about what their own position might be. Will she update me as to whether she will be working with local advice agencies, such as Citizens Advice, and ensuring that they have information so, if people contact them, they too will be able to give out advice?
Sarah Newton
My hon. Friend makes such an important point. I work very closely with a range of stakeholders, including the absolutely outstanding citizens advice bureaux. We will ensure, as we do in all the work we do, that they are fully updated so that they can give their customers good advice. I say to everyone in the House and to everyone listening that if people are struggling to make ends meet or are uncertain about what benefits they might be entitled to, they should go to Jobcentre Plus. There they will be greeted by compassionate, well-informed members of staff who will want to help them.