Rail Ticket Offices
Debate between Kenny MacAskill and Huw Merriman(9 months, 3 weeks ago)
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Huw Merriman
I will certainly do so, with my right hon. and learned Friend, and I will share a bit of experience that led me to want more in this direction. I need to get a weekly travel card, but I could not get it online because it was not available. I went to the station but did not have a photo with me. I asked, “Why is it the case that we still need a photo when that weekly travel card is less than an Avanti single?” I was told, “That’s the way it has been on the railway for 40 years. That’s why we do it.” That is not good enough. I have mobility, so I can walk up to Charing Cross to make that transaction —or not make it—and then leave, but for others who do not, it does not work for them at all. I can give him the assurance that alongside this programme is a strong exercise to make all products accessible from machines and online; 99% are already accessible, but we need to get the full suite of products so that people do not have to queue in the manner he has just described.
Kenny MacAskill (East Lothian) (Alba)
Although these station office closures are in England, they have implications for Scottish passengers. Many in my constituency, myself included—never mind those in the Borders and elsewhere in southern Scotland—access services through stations in northern England, in Berwick and elsewhere. That is not just a matter of choice, but often a matter of necessity; it is required because of the pan-UK services timetabling from LNER, TPE or CrossCountry, all of which are signed off by the DFT. What discussions are taking place with the Scottish Government or with Scottish passenger representatives to ensure that the rights of those north of the border who are impacted by this change will be protected?
Huw Merriman
I will be looking to speak to the Scottish Executive. In Scotland, similar proposals have, as I understand it, been rolled out to a number of ticket stations by ScotRail. I want to assess whether that was a mandate from the Executive. I will certainly be having a chat with them to see what lessons can be learned, given that Scotland appears to have gone before England in that regard.