Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of Personal Independence Payment recipients who were given an ongoing award and have had their claims reassessed since 2020.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
As of October 2022, the number of current Personal Independence Payment (PIP) recipients, who received an ongoing award at their initial clearance, is 542,880. The number of these recipients who have had their claims reassessed since 2020 is 16,010, which is 3% of the total. In this figure, a reassessment is defined as either a planned award review or a claimant-initiated change of circumstances.
Source: PIP Atomic Data Store (ADS)
Notes:
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 January 2023 to Question 117740 on Personal Independence Payment: Medical Examinations, if she will publish a breakdown of the audit assessment grades given to (a) Atos and (b) Capita for Personal Independent Payments assessments in each year since 2018.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
Referring to our previous answer to PQ88966, we currently have no plans to publish audit results for Independent Assessment Services (IAS)/Atos and Capita. This includes publishing a breakdown of audit assessment grades given for Personal Independence Payment (PIP) assessments.
Provider performance is measured across a range of service level agreements (SLAs) setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience. When requested in Parliamentary Questions and Freedom of Information requests, we do publish all the relevant data available. The monthly quality audit performance against the SLA target for IAS and Capita for the period January 2014 to April 2022 has already been published as part of the answer to PQ26035.
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to his Answer of 11 January 2023 to Question 117740 on Personal Independence Payment: Medical Examinations, what proportion of Personal Independence Payment assessments carried out by (a) Atos and (b) Capita were audited by his Department in each year since 2018.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The proportion of Personal Independence Payment assessments carried out by (a) Independent Assessment Services (IAS)/Atos and (b) Capita that were audited by the department in each year since 2018, is shown in the table below:
(a) IAS (ATOS) | 2018 | 2019 | 2020 | 2021 | 2022 |
Percentage Audited (%) | 1.6 | 1.7 | 2.0 | 1.9 | 1.6 |
(b) Capita | 2018 | 2019 | 2020 | 2021 | 2022 |
Percentage Audited (%) | 2.6 | 2.6 | 3.0 | 3.0 | 2.4 |
Please note
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 December 2022 to Question 110773 on Social Security Benefits: Appeals, if he will make an assessment of the causes of the rates of revision of decisions on Mandatory Reconsideration.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department is committed to making the right decision as early as possible in the claims process. At mandatory reconsideration, decisions are reviewed, with the existing evidence considered together with any new evidence provided by the claimant. Decisions will be changed if the evidence supports this.
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 December 2022 to Question 110773 on Social Security Benefits: Appeals, how many appeals were determined by the First Tier Tribunal; and how many determinations upheld his Department’s decision.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
Of the 175 RRT cases lodged under the appeals process quoted in PQ110773, 42 were determined by the First tier Tribunal. Of these, 19 upheld the department’s decision either partially (2) or fully (17).
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what proportion of Personal Independence Payment assessments carried out by (a) Atos and (b) Capita were found to have been of an unacceptable standard in (i) 2019-20, (ii) 2020-21 and (iii) 2021-22.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The proportion of Personal Independence Payment assessments carried out by Atos and Capita, that were found to have been of an unacceptable standard, are shown below:
(a) ATOS | (i) Apr-19 - Mar-20 | (ii) Apr-20 - Mar-21 | (iii) Apr-21 - Mar-22 |
U grades Percentage (%) | 3.8% | 3.3% | 3.1% |
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(b) Capita | (i) Apr-19 - Mar-20 | (ii) Apr-20 - Mar-21 | (iii) Apr-21 - Mar-22 |
U grades Percentage (%) | 4.0% | 3.2% | 3.1% |
Please Note:
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 October 2022 to Question 63290 on Social Security Benefits: Appeals, how many appeals have been lodged following a decision made under the Risk Review Process; and what proportion of those appeals have (a) lapsed and (b) been overturned by the tribunal as of 14 December 2022.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
From 21 January 2022, when we started collating figures, there have been 175 appeals lodged under the Risk Review Process.
Of those that have reached an outcome, there are 24 (13.7%) that have lapsed and 23 (13.1%) that have been overturned by the tribunal.
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 October 2022 to Question 63289 on Social Security Benefits: Appeals, how many mandatory reconsiderations have been requested following a decision made under the Risk Review Process; and of those how many have (a) been completed and (b) resulted in a change of decision.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
Since 4th July 2022, when collation of mandatory reconsideration figures commenced under the Risk Review process, there have been 499 mandatory reconsiderations.
346 of which have been completed to outcome, with 2 resulting in a change of decision, which includes 1 being partially revised and 1 being fully revised.
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to his Answer of 7 November 2022 to Question 80819, how many times his Department visited assessment centres to help audit the performance of providers in each year from 2015 to 2022.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The information requested is not available. We have a stringent performance management regime which includes Department for Work and Pensions (DWP) performance managers attending assessment centres; however, data for such visits is not retained.
Provider performance is measured across a range of service level agreements setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience.
Independent Audit is one of the department’s tools to measure quality for performance management purposes. It is a self-contained team comprising of experienced health professional assessors who review a sample of assessment reports on a monthly basis to determine their quality. This helps ensure that assessment reports are fit for purpose, clinically justified, and provide sufficient information for the department to make a reasonable decision on entitlement to benefit. It is not an audit of the assessment provider as a whole.
Asked by: Kate Osamor (Independent - Edmonton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to his Answer of 7 November 2022 to Question 80819 on Social Security Benefits: Medical Examinations, if he will publish the results of the last audit of Health Assessors; Capita and Independent Assessment Services.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
We currently have no plans to publish the last audit results for Capita and Independent Assessment Services (IAS).
Referring to our previous answer to PQ80819, audit refers to a comprehensive check of the elements of the assessment, including the evidence collection, further evidence provided, and the assessment report completed by the health professional. It is not an audit of the assessment provider.
Provider performance is measured across a range of service level agreements (SLA) setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience.
The monthly quality audit performance against the SLA target for Capita and IAS has already been published for January 2014 to April 2022 as part of the answer to PQ26035.