Social Security Benefits: Medical Examinations

(asked on 16th November 2022) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to his Answer of 7 November 2022 to Question 80819 on Social Security Benefits: Medical Examinations, if he will publish the results of the last audit of Health Assessors; Capita and Independent Assessment Services.


Answered by
Tom Pursglove Portrait
Tom Pursglove
Minister of State (Minister for Legal Migration and Delivery)
This question was answered on 21st November 2022

We currently have no plans to publish the last audit results for Capita and Independent Assessment Services (IAS).

Referring to our previous answer to PQ80819, audit refers to a comprehensive check of the elements of the assessment, including the evidence collection, further evidence provided, and the assessment report completed by the health professional. It is not an audit of the assessment provider.

Provider performance is measured across a range of service level agreements (SLA) setting out the department's expectations for service delivery. These include quality, performance delivery targets and customer experience.

The monthly quality audit performance against the SLA target for Capita and IAS has already been published for January 2014 to April 2022 as part of the answer to PQ26035.

Reticulating Splines