Concentrix: Tax Credit Claimants

Debate between Kate Green and Fiona Mactaggart

Tuesday 18th October 2016 Westminster Hall

[Fiona Mactaggart]

Indeed. Not only that, but the Government ought to ensure that it does not happen again. There is a risk that it could, not just in the Treasury but in other Departments. The reason why I persisted with this debate after the Treasury abandoned the contract is that I believe that this is an opportunity to learn lessons that should be spread throughout Government.

[Kate Green (Stretford and Urmston) (Lab)]

My right hon. Friend is right to point out that this is not just a failure of practice by Concentrix but a policy failure by Government. The deliberate intention of the contract was clearly to target single parents, on the basis of assumptions that they were living with a partner and not reporting it. That is an acute, intimate and sensitive issue, and it is important in such cases that practice is handled with great care. There is absolutely no evidence of such care. This is returning to the attitude that single women bringing up children must not be respectable and need to be investigated. Surely that is something that the Government need to rethink and re-learn.

[Fiona Mactaggart]

My hon. Friend is absolutely right. It was a gendered contract, and the Government did not stop to think—or maybe they did think about it, and thought that women in such circumstances should be blamed. All Members here will know that their constituents feel harassed, scared and pinned up as targets as a result of how things have been done. It is not acceptable in a civilised society to treat mothers in that manner, and it is mothers who have been treated badly.

--- Later in debate ---

[Fiona Mactaggart]

The problem is that the Minister and his civil servants cannot imagine what it is like for someone to have to choose between feeding their son or daughter and posting an important letter that will get next month’s money in. They cannot imagine a parent having so little money that that is the choice they face. When people’s tax credits were stopped, they were eventually restored. Although they can get additional bank charges and so on paid back—I have managed that on behalf of constituents—they often cannot redeem their credit history, which makes the rest of their life more expensive, so there are serious long-term consequences.

[Kate Green]

Does my right hon. Friend agree that the Government should reconsider the situation wherein, in the face of error by Concentrix, my constituents were asked to apply for a mandatory reconsideration of the decision? That is disgraceful. The fault was not theirs.

[Fiona Mactaggart]

Indeed, and if we look at the figures for mandatory reconsideration we can see that it is overwhelmingly decided that our constituents were in the right and the decision makers in the wrong.

It is striking that the process was also expensive for those who complied. As my hon. Friend the Member for Dewsbury (Paula Sherriff) pointed out, sending precious documents by registered post costs money, as do printing inks. People also have to pay fees to have documents reissued. Yet in every case HMRC had initially decided that the application was justified. We are not talking about initial applications for tax credits; we are speaking on behalf of people who are trying to continue to receive them. The burden of proof has to be on HMRC.

Disadvantaged Children

Debate between Kate Green and Fiona Mactaggart

Thursday 20th January 2011 Commons Chamber

[Fiona Mactaggart]

In my view, the red top newspapers have created that approach much too much. If men had more experience of the lives of children, they would be robust and resilient to those unfounded accusations.

Most speakers in this debate have called for effective early intervention to tackle such inequality. I would strongly urge us to draw on good evidence of what works. For example, in my constituency a family nurse partnership working with teenage mothers has gathered powerful evidence of how it has helped young women not only to bring up their children but to take up education opportunities and build successful and happy lives. We know from research by the HighScope Perry project in America that a structured, play-based early curriculum can make a huge difference to children. I am sad that cuts in child care tax credits will mean that fewer parents will be able to afford access to high-quality provision for their children, despite welcome additional early-years provision for some of the poorest two-year-olds.

Unfortunately, we tend to grab on to things in politics that we think will be popular where there is not necessarily the evidence to sustain them. Our Government were occasionally guilty of that, and the current Government’s proposed marriage premium is also an example. It will skew income distribution to those who are more prosperous and from those who are less prosperous. However, one of the things that we need in this debate is really good evidence. The last time we had a Tory-led Government, they stopped the cohort studies, which tracked the progress of children and young people every seven years, and we now have two cohorts missing. I would strongly urge those on the Treasury Bench to do what they can in this era of cuts to ensure that that mistake is not repeated. Unless we have good quality evidence about what works, we will carry on making mistakes.

[Kate Green]

I am grateful to my hon. Friend for raising the important issue of tracking and research. I, too, would ask those on the Treasury Bench to respond to that point, because it is important that we sustain such tracking. It is not good enough to look too early at how a particular cohort of children is performing. The advantage of cohort studies is that we can track people all through their lives.

[Fiona Mactaggart]

I thank my hon. Friend for that intervention, although I will not take any more, because they are now beginning to eat into my time. We need good quality evidence. If we do not have it, the odds are that we will make more mistakes. There will be debates in Government about such matters, and although investing in a cohort study is not very sexy, I would strongly urge those Ministers in the Chamber to do what they can to ensure that such evidence is collected.

I want to be brief and talk about the things that need to happen. We know that it is not just teachers who make a difference to children—many Members have spoken about the contribution that parents make—because their peers make a difference too. That is one of the reasons why poor children in prosperous areas overachieve compared with poor children in poorer areas by a factor of 18%. That is why I have some suspicions about the much-trumpeted pupil premium, which does not take into account the fact that poor children in prosperous areas already do much better than those in poorer areas. I would also strongly echo the support that others have given to parenting education. We introduced quite a lot of parenting education, but, unfortunately, the people in my constituency who got most of it were, to be brutal, those who were in trouble with the law or whose children were in trouble with the law. Those people found parenting education quite transformative, as did the parents whose children went to a Catholic infant school in my constituency that offered it. I strongly believe that parenting education can make a huge difference.

Other Members have referred to the problems of children in care. I cannot compete with Members who talked about the poverty of their childhood—mine was very prosperous—but I remember well how shocked I was at how few things, such as books, CDs and clothes, children in care possessed.

I want to mention one more way in which the Government could make a real difference to disadvantaged children. Most of my educational advantages and most of the things I learned were the result of being able to read. I got into books and I discovered whole new worlds that would otherwise have been completely beyond me. When I went to university to do English, I remember asking one of my fellow students what she had read as a child. I was shocked when she said that she had read The Beano, and that was it—yet she had managed to get to university.

Children can transform their lives through books. One of the most depressing pieces of news that I heard recently was the decision to axe the Booktrust. It has a scheme that gives books to babies and gives every mum a book bag. My constituency is full of mothers who do not read English, and for them those books are transformative. They mean that their children can go into school knowing at which end of a book to begin reading. Members of Muslim families might be readers, but their books are often in Arabic, and start at the back. I urge Ministers to do what they can to revive the Booktrust scheme.