Social Security and Employment Support for Disabled People

Kate Green Excerpts

Wednesday 6th March 2019 Commons Chamber

[Sarah Newton]

I thank my hon. Friend for that very important question. She is absolutely right about the absolute commitment of my colleagues in the DWP to ensure that the Scottish Government can take on those powers. We have not created any delays whatsoever; the delays are all in Holyrood.

[Kate Green (Stretford and Urmston) (Lab)]

A few moments ago, in Prime Minister’s questions, the hon. Member for Paisley and Renfrewshire North (Gavin Newlands) raised the case of a constituent who turned up for a disability assessment, was faced with a long wait and eventually had to rebook the appointment. The Prime Minister suggested that she or perhaps the Minister before us would look into the case, but it is not an isolated matter. I, too, have constituents with exactly the same experience, including a gentleman who last month at an appointment with the Centre for Health and Disability Assessments was forced to wait for an hour and 40 minutes, despite having told the CHDA that the nature of his condition meant that he would need to be seen very quickly.

I very much welcome the Minister’s offer to place in the Library information about the contract that has been issued to the assessment companies. We need to be able to scrutinise the performance standards and the rate at which the companies are achieving or failing to meet them. Will she repeat that commitment to the House, so that we can be absolutely clear that the information will be available to us?

[Sarah Newton]

I was not in Prime Minister’s questions to hear that particular example, but of course I will follow it up with great urgency. It is not acceptable for people to have appointments cancelled at the last minute or to be asked to wait. That is certainly not the service that we expect from our contractors.

I have made the commitment to publish the standards that we are insisting on in the contract. We monitor compliance with the standards very carefully, and there are penalties in the contract if people fall short of the high standards that we expect of them. Every person with a health condition or disability must be treated with respect and dignity.