Oral Answers to Questions

Debate between Kate Dearden and Bill Esterson

Thursday 15th October 2026 Commons Chamber

[Bill Esterson (Sefton Central) (Lab)]

8. What steps he is taking to help protect consumers from rogue traders.

[The Minister for the Future of Work (Kate Dearden)]

I know all too well the devastating impact that rogue traders can have on constituents, having had similar discussions in my own constituency and with many colleagues across the House too. That is why my Department supported the independent furniture and home improvement ombudsman’s new approved code and payment protection scheme, backed by independent dispute resolution, to help hard-working families identify trusted traders and ensure that people can spend their money with greater confidence and security.

We remain committed to supporting the Competition and Markets Authority and local trading standards in their ability to impose penalties via the courts. This Labour Government are delivering everyday fixes to protect families and give them room to breathe.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Order. We need to move a bit faster, so questions and answers must be shorter.

[Bill Esterson]

My constituent Joanne paid £11,000 for a new kitchen. Her house was left in a terrible state and she was unable to get the builder to return to rectify the substandard work. It also turned out that he was associated with 21 other companies mostly in the building trade, many of which have been dissolved. The Minister mentioned quite rightly the new code for the home improvement sector, which will give confidence to consumers and support to reputable traders. Is more not needed to go after the cowboy builders to ensure that constituents such as Joanne can get the remedy that they so need?

[Kate Dearden]

I am sorry about that incident with my hon. Friend’s constituent. The damaging impact that that can have, making people who have saved their entire lives for home improvements feel robbed and unsafe in their homes, is dreadful. That is why we are taking action, starting with the backing of the furniture and home improvement ombudsman scheme. I am not complacent in this space: we are determined to ensure that customers know what protections are available and that they can use them with confidence. I look forward to working further in this area.

Oral Answers to Questions

Debate between Kate Dearden and Bill Esterson

Thursday 11th December 2025 Commons Chamber

[Kate Dearden]

Our product safety laws do require products supplied in the UK to be safe, whether they are sold online or on the high street. As I have mentioned, our Product Regulation and Metrology Act, which received Royal Assent earlier this year, gives us powers to update product safety laws where necessary to adapt to those new technologies and emerging product risks.

[Bill Esterson (Sefton Central) (Lab)]

5. What steps his Department is taking to support businesses with energy costs.