Future of the Post Office

Debate between Karl Turner and Gareth Thomas

Wednesday 13th November 2024 Commons Chamber

[Gareth Thomas]

I underline that no decision has been taken on any or all the directly managed branches. However, these branches cost significantly more to run than those run by franchisees. We have made it clear to the Post Office that, as it reviews these costs, it must talk to sub-postmasters, trade unions and other stakeholders.

The more general point about ensuring that people in rural areas can access a post office branch is well understood within the Department and across Government. There has been no decision to change the commitment to run 11,500 branches or to change the level of Government funding provided to run the network across the country.

I agree with the hon. Member for Chippenham (Sarah Gibson) that the Post Office can do more. That is one reason why we committed in opposition—and are delivering in government—to rolling out more banking hubs, which will be run by the Post Office. She made an interesting point about digital exclusion and the Post Office’s potential to do more in that regard.

Lastly, given my background, I am interested in mutualisation, but I hope the hon. Lady will recognise that there are significant challenges in determining whether mutualisation is a realistic possibility at this stage. One reason for our commitment to publishing a Green Paper next year is to explore these issues in more detail.

[Karl Turner (Kingston upon Hull East) (Lab)]

My hon. Friend is insistent that the Post Office continues to play a vital role in our communities. Given that the Horizon inquiry finishes today, will he say more about how sub-postmasters will now be considered by the Post Office in a way that, frankly, they have never been before?

[Gareth Thomas]

Each time I have met a sub-postmaster who was a victim of the Horizon scandal, I have been shocked by the way the Post Office treated them. I am sure other Members share that sentiment, having spoken to sub-postmasters in their constituencies who were also victims of the scandal.

The Post Office’s culture must change fundamentally. I welcome Mr Railton’s plan to set up both a consultative council, to work with sub-postmasters on the Post Office’s commercial future, and a postmaster panel to provide more training and support for postmasters. One of the challenges for the Government, which is why we have committed to publishing a Green Paper, is to think through how we lock in that culture change. My hon. Friend, and indeed other Members, will be very welcome to engage with us during that Green Paper process.