Debt Advice (FCA Levy)

Justin Tomlinson Excerpts

Tuesday 21st January 2014 Westminster Hall

[Justin Tomlinson (North Swindon) (Con)]

It is a pleasure to serve under your chairmanship, Mr Hollobone, because you are a true champion of Back-Bench business. The debate is a good example of how Back-Bench business can have an influence in a crucial and important area. We have heard several thoughtful and constructive speeches, and I am impressed by the degree of cross-party consensus in this important area. I pay particular tribute to my hon. Friends the Members for Worcester (Mr Walker) and for East Hampshire (Damian Hinds) for securing the debate, with the work and support of other Members.

I will not take up my full eight minutes as I simply want to concentrate on two small areas. I am the chair of the all-party group on financial education for young people, and I am delighted that the Government have supported our calls to include financial education in the national curriculum. That drove my support for the idea that we are debating. Underlining all our work, research by the Nationwide building society shows that 91% of people who get into financial difficulty say, “If only I had known better.” Hindsight is a wonderful thing, but we live in an increasingly complex financial world, partly because we are bombarded by marketing and partly because nowadays direct debits, standing orders, roll-overs and all sorts of other things encourage us to get into debt. If something happens—a bereavement, the loss of a job or a family breakdown, for example—people who have traditionally been good at managing their money quickly become overwhelmed. Because they understand that there is a problem, they might think “I will not go out at the weekend. I will not spend any money.” When they look at their bank account on Monday, however, they find that all the direct debits and standing orders have gone out and they quickly become overwhelmed.

My hon. Friend the Member for Gosport (Caroline Dinenage) will shortly tell us that such problems affect not only young consumers but existing ones. Although it is brilliant that the Government are supporting financial education, it will take generations for the benefits to filter through and to ensure that consumers are equipped with the skills to make informed decisions. That will not end the problem, but it will certainly help to tackle it. We must also tackle the situation faced by people today. The YouGov survey that the hon. Member for Makerfield (Yvonne Fovargue) cited showed that those who get face-to-face debt advice are twice as likely as those who do not to get their debts into a manageable situation in 12 months.

I praise the hon. Lady’s comment about putting envelopes behind the clock, because it sums up the situation very well. People come to our surgeries with a carrier bag full of unopened envelopes, having passed the point when they should really have tackled the situation to reach a position at which they are completely overwhelmed. We do our level best to help them, and we have organised training with our local citizens advice bureau so that my staff know the best way to deal with such issues as swiftly as possible. The reality, however, is that it is costly for organisations such as StepChange or Citizens Advice to sit down with people, unravel the complex mess in which they have found themselves and start to broker deals that will allow them to get back on the right path.

I absolutely support the need for face-to-face debt advice. If money from the levy is to go to the Money Advice Service, which commissions services from several different organisations, it should be ring-fenced for face-to-face debt advice. People should not simply be pointed to a website, because that approach has not worked. That might help consumers who already kind of know what they are doing to go that bit further, but people in real distress can be helped only by face-to-face debt advice. I also support calls for the funding to be additional so that it provides for additional face-to-face advice, rather than the new money simply offsetting the current levies that the banks pay. Although payday lending makes a big contribution to the increasing complexity of our world, other factors are also involved, so we need to increase funding rather than simply offsetting it.

We need to ensure that debt advice is clearly signposted, because consumers often do not realise that they can get help. When an individual takes out a loan, there should be a clear sign—a bit like the health warnings on tobacco products—giving them a telephone number to call or a website to visit. Even if people are not yet in a mess, they can simply ask whether the product is the most suitable one for them and whether there are other alternatives.

I think that we have made good progress. The Government have noticed that things need to be done and given the FCA greater powers, and the FCA has been proactive in meeting those of us who have campaigned on the matter. We must recognise that the market is ever changing, and I encourage the Government and the FCA to listen to what we are saying and to continue to work with us in our determination to protect and empower vulnerable consumers.

--- Later in debate ---

[Sajid Javid]

I listened carefully to what the hon. Lady said, and others have also made that point. When I visited MAS’s office in London last week, I looked much more closely at how it provides money advice. The hon. Lady is right to say that it relies considerably on a website, but it is more than just a website—there are individuals involved. I listened to a lengthy recorded call that was an example of how people who wanted money advice before entering into a financial transaction could be guided through the process. I saw for myself how that was adding value. Although that was obviously a phone call and not face-to-face advice, it was more than just web advice. The hon. Lady highlights the importance of MAS continuing to consider how it can continue to improve its service and ensure that it is providing appropriate advice.

[Justin Tomlinson]

There are a couple of problems. The MAS website is a poor man’s version of Money Saving Expert and it spends a fortune on self-promotion and advertising for its inferior product. The reality is that the financial world is changing, with direct debits and standing orders, and there has never been a greater need for face-to-face help for those who have become overwhelmed by difficulty.

[Sajid Javid]

I agree with my hon. Friend about face-to-face advice, including debt advice. All the debt advice that MAS provides through its partners is face-to-face debt advice. More than 158,000 face-to-face sessions took place in the last financial year, whereas 150,000 had been planned for, which shows that face-to-face debt advice is crucial. I agree with many comments made by colleagues, including the hon. Member for Makerfield (Yvonne Fovargue), about the importance of face-to-face advice.