Independent Debt Advice

Justin Tomlinson Excerpts

Tuesday 8th February 2011 Westminster Hall

[Catherine McKinnell]

I thank my hon. Friend for reiterating the point that I am trying to make, which is that the cut is ill thought through and ill-timed for places facing an uncertain financial future. Unemployment in the north-east is rising, youth unemployment is at a record high and one in three young people in my constituency are out of work, compared with one in five nationally. At the same time, public sector workers face redundancy, the VAT rise and increasing fuel and energy prices. People will only get into more financial difficulty. It is shocking that at a time when increased demand on personal debt advice services is inevitable, funding for those services should be cut. It is also of concern that we are likely to lose highly skilled and trained staff who have built up a wealth of knowledge and expertise in helping people. Eight staff members in Newcastle are being made redundant, which is deeply worrying and shocking.

As I am sure the Minister is aware, in February 2010, the National Audit Office concluded that the face-to-face debt advice funded by the financial inclusion fund delivered good value for money. Indeed, the NAO found that the financial inclusion fund project was helping more people at slightly less cost per person than originally planned, and that the advice given was well regarded by those receiving it. That has certainly been the case in Newcastle, where 90% of clients who filled out a feedback form said that they would recommend the citizens advice bureau debt advice service to somebody with debt.

I recently saw at first hand the excellent advice services provided by the CAB during a special advice service day at a local community centre in the west end of Newcastle, the area that suffers the highest levels of deprivation and personal bankruptcy. The CAB brought together a series of advice services under one roof and took them out into the communities suffering the most. It was an impressive and productive day, and I know that it helped an awful lot of people in my constituency.

[Justin Tomlinson (North Swindon) (Con)]

I support that point. I did a similar joint exercise with the citizens advice bureau in my constituency, which trained my staff and me so that we, who are in some cases the first point of contact, could address the issues and work in conjunction with the CAB. I fully support that action.

[Catherine McKinnell]

I agree. I too have been working closely with the CAB and taking its advice. The difficulty is that the office is losing eight staff members and will struggle to provide the same level of service. The suggestion that such expertise and advice can be delivered by a Member of Parliament comes from cloud cuckoo land.

The advice service day exemplified the importance of the CAB’s services and the fact that it can reach out to people. The CAB knows that people will not use telephone or online advice services. They need face-to-face, personal advice, because they cannot manage the paperwork and the complexity involved in dealing with debt issues.

For all those reasons, I have written to the Chancellor to urge him to rethink his decision or, if it is suggested that a fund continue, to ensure that face-to-face debt advice through the CAB continues to be properly funded. I believe, as I have said, that the problems in places such as Newcastle will only get worse; they must be seriously addressed.

--- Later in debate ---

[Andrew Percy]

I think we are getting bogged down by this. Training our staff and ourselves so that we can guide people in the correct direction for debt advice is probably more important now than ever, and that is the exact point that I was trying to make.

[Justin Tomlinson]

Will my hon. Friend give way?

[Andrew Percy]

We seem to be getting bogged down, but I will give way one more time before making some progress.

[Justin Tomlinson]

I thank my hon. Friend for giving way. In the spirit of trying to work together and helping Opposition Members, we need to be clear that this strengthens the argument for citizens advice bureaux. Help on the telephone and online cannot help provide training to other people who assist the most vulnerable. That supports the argument.

[Andrew Percy]

I thank my hon. Friend for that intervention. Perhaps Opposition Members will now reflect upon what some of us on this side of the Chamber are trying to do.

I shall move away from the help and assistance that I am trying to ensure that my staff are able to give people who contact me, and on to some of my concerns. The move away from a face-to-face debt advice service to a telephone or internet-based service has already been commented upon. I have bitter personal experience of debts. A few years ago, I tried to access assistance on some debts and, as much as I do not like to air my washing in public, it was incredibly difficult to access the correct advice on where to go with particular problems. I accrued debts through funding my postgraduate studies, as is the case with many people—in no way am I alone in that. [Interruption.] It was postgraduate education, which has had fees for a considerable number of years and is not affected by any current changes. It was incredibly difficult to access advice on where to go. As the hon. Member for Newcastle upon Tyne North has said, it is not always easy to interact properly with someone in a telephone conversation, and it is difficult to talk about one’s personal financial situation. Talking with somebody over the telephone is no substitute whatsoever for talking with someone face to face.

In support of the point made by the hon. Member for Makerfield, when searching for debt advice, particularly online, it is unclear who provides it at a profit to themselves and who does not. If a company calls itself a national debt or advice helpline, the natural assumption is to conclude that it is a charity, when in fact, as others have commented, it is out to make profits from people’s debts.