Equitable Life Policyholders: Compensation

Justin Madders Excerpts

Thursday 23rd March 2017 Commons Chamber

[Justin Madders (Ellesmere Port and Neston) (Lab)]

I will aim not to disappoint, Madam Deputy Speaker.

I thank the Backbench Business Committee for securing this extremely important debate. I congratulate the hon. Member for Harrow East (Bob Blackman) and my hon. Friend the Member for Leeds North East (Fabian Hamilton) on their extremely hard work over a number of years to try to secure adequate compensation for everyone who lost out as a result of this scandal. The issue of Equitable Life and the fate of those who lost out after investing has been debated by Members on both sides of the House for more than 15 years. As has been said, there is a great deal of cross-party work on this matter. Throughout that time, the Equitable Life Members Group and the all-party group have campaigned tirelessly to ensure that the issue is not simply kicked into the long grass. I am pleased to have another opportunity to press the case for those who lost out.

After a long battle, I appreciate the action that the Government have taken to date for those affected by this scandal. However, as we have heard from Members and our constituents, many policyholders remain short-changed, receiving a payment of less than one quarter of the compensation to which the ombudsman found they would have been entitled. The second ombudsman’s report was clear that the aim of the compensation scheme should have been to put people back into the position they would have been in if maladministration had not occurred. Despite that—we have heard this from many Members today—1 million people have received only about 22% of the compensation they are due.

[Robert Courts (Witney) (Con)]

The hon. Gentleman, like all speakers in the debate, is making a very powerful point. I, too, have received a great number of letters from constituents who have corresponded with me about the money that they or their relatives lost. He is right to say that they received only 22% of the compensation they expected. Is it not the case that we are dealing with pensioners and that we are losing about 15 a day? If the Government were to look again at whether, with a growing economy, more could be done for the people who have lost out, that would need to happen sooner rather than later.

[Justin Madders]

The hon. Gentleman is absolutely right. We are dealing with people who are getting on in years. As he points out, sadly about 15 policyholders a day are dying before the situation has been resolved. I am strongly of the belief—we see this for a whole range of issues—that the longer people wait for justice, the harder it is to appreciate that justice has been served.

The core of this issue is that many people feel that, even after all these years, justice has not been done. That message has come across loud and clear from my constituents and those of other hon. Members who have spoken. These people worked all their lives only to find that their pension pot has failed to materialise in the manner they were promised and they genuinely believed would occur.

In practice, this means that people who spent decades working for a comfortable retirement have had it denied them. It means that they are downsizing or even re-mortgaging their homes in their old age just to make ends meet. That is clearly not what we want for people who have contributed throughout their lives.

[Tom Tugendhat (Tonbridge and Malling) (Con)]

The hon. Gentleman is speaking extremely powerfully. He is absolutely right to focus on those who will not have the opportunity to recover the money they have lost unless the Government change their mind. Does he agree that a real message can be sent to young people and those of us who, like myself, are less young? We must show that saving and responsible action during a working life is rewarded. There is a danger that if we continue to get this wrong, the lesson we are providing is that people should not bother to save, because it is not worth it.

[Justin Madders]

I thank the hon. Gentleman for that point. I am sure that he has many years to go before he reaches retirement age, but that is something that is absolutely central to the debate, so I will expand on it a little more. We are entering an era in which retirement ages will increase and there will be more and more onus on people to take responsibility for their own retirement. If we have a system that people lack confidence in, it simply will not work. That is why compensation in these situations should be delivered in full.

One of my constituents told me:

“what I personally find sickening is that Her Majesty’s Government, no matter which party is in power, has utterly refused to act on the Ombudsman’s findings, which point to its own shortcomings.”

That point, which has been made by many Members, really does sum up where we are. I hope that the Minister will update us on what the Government are doing and focus on what good news those individuals who feel that the system has short-changed them can expect. That is important not just for them, but for the trust we should have in the system to secure our own futures. There is a need to restore confidence and build trust not just for the individuals affected by the scandal, but for everyone. As the hon. and learned Member for Edinburgh South West (Joanna Cherry) said, there are uncomfortable parallels with the WASPI campaign. People’s confidence has been shattered by what they consider to be broken promises by the Government and the institutions in which we place our trust.

I agree that we all need to encourage people to plan for their retirement and to contribute to their pensions, but what kind of message does it send if the Government fail to properly regulate a provider and then fail to compensate people fully for their losses? It is not just trust in the finance sector that is at stake here; it is trust in politics itself. As has been said in previous debates as well as today, the 2010 Conservative manifesto included this comment, which links these issues in a neat way:

“We must not let the mis-selling of financial products put people off saving. We will implement the Ombudsman’s recommendation to make fair and transparent payments to Equitable Life policy holders, through an independent payment scheme, for their relative loss as a consequence of regulatory failure.”

I think that all Members agree that that is a worthy aim, but the question of whether the pledge has been met in full is a matter of some debate.

I am conscious of the time, because we do want to hear from the Minister. What has already been said today has really summed up the situation, but let me end by making what I think is a key point. A failure to correct the wrongs of the past will lead to a failure to secure confidence in the future. I do not believe it is an exaggeration to say that the erosion of confidence that this episode has engendered could, in fact, be of greater impact in the long run than the cost of full compensation. I hope that, even at this late stage, the Government will do the right thing, not only for the policyholders of Equitable Life, but to restore confidence in the entire system of savings and pensions.

The hon. Member for Harrow East spoke of a debt of honour, and I think that that is an excellent way of referring to our obligations. We need to act honourably, and to correct this injustice in full. Given the age of many of the policyholders involved, it is clear that the adage “Justice delayed is justice denied” was never more true than it is in this case.