Commonhold and Leasehold Reform: Managing Agents

Julie Minns Excerpts

Thursday 2nd July 2026 Commons Chamber

[Ms Julie Minns (Carlisle) (Lab)]

I thank my hon. Friend the Member for Vauxhall and Camberwell Green (Florence Eshalomi) for securing this very important debate, which I know will be of interest to constituents of mine who find themselves victims of fleecehold.

Across the country, too many people are now buying homes on freehold estates and then finding themselves let down by developers and estate management companies that fail to deliver the services they promised. Developers build these estates, sell the homes and then, despite levying management charges, often fail to maintain the essential infrastructure that residents rely on every day, whether that is roads, drainage systems, which we have just heard about, or shared green spaces.

I have seen this at first hand in the experience of residents of Moorside Drive, a development by Gleeson Homes. My constituent Daniel first contacted me in July last year after purchasing his home in October 2024, when he had been assured that the outstanding works would be completed by March 2025. That deadline slipped to the spring, and then the summer; as things stand, residents have yet to receive any meaningful communication about when the work will finally be completed. The problems they are facing are significant: the road serving the estate has deteriorated and remains unfinished; the shared green spaces that were promised as part of the development have still not been delivered; and commitments to enhance and protect biodiversity have yet to be fulfilled.

Communication with residents has also fallen well below an acceptable standard. Daniel tells me that he was given no notice before work began directly outside his family home, and I have heard that traffic management measures were not properly put in place during other works, creating unnecessary disruption and safety concerns. Landscaping, meanwhile, cannot be completed until the roads are finished, and unresolved drainage issues continue to affect a number of residents on the estate.

This is not like being sold a faulty item that can simply be returned to the shop. These are people’s homes—the places where they expect to build their lives, raise their families and feel secure. When developers and management companies fail to honour their commitments, it is residents who are left living with the consequences. That is why reform and regulation is so important. Homeowners deserve transparency, accountability and effective regulation of the companies responsible for managing their estates. As we have heard already this afternoon, homeowners should not have to fight for basic standards of maintenance or chase endlessly for information about works that should have been completed months earlier.

I very much welcome the work of this Labour Government to strengthen the rights of people living on managed estates. These reforms have the potential to deliver greater fairness, improve accountability and ensure that homeowners receive the standards of service they have paid for. People who invest in a home deserve confidence that those responsible for maintaining their communities will fulfil their obligations. It is only right that we continue to strengthen protections for homeowners, and ensure that managing agents and developers are held to account.