Railway Stations: Accessibility

Julian Sturdy Excerpts

Wednesday 27th March 2019 Westminster Hall

[Dr Offord]

The hon. Lady’s contribution and those of others have illustrated the problems that many people face, not just those who are disabled. Some 60% of disabled people have no car in their household, but many other people also do not have one, particularly in London. People who, like the hon. Lady, visit London as part of their work will probably not have access to a car when pushing their baby in a buggy. Step-free access is therefore about not just disabled people, but parents, travellers and people who have general mobility problems.

[Julian Sturdy (York Outer) (Con)]

My hon. Friend is making a powerful argument, and this is an important debate. Does he agree that there is also a problem with different station operators? One of my constituents, who is partially sighted, got on a train at York station, which is run by London North Eastern Railway, and went on that train to Manchester Victoria, which is operated by Northern. The two station operators did not talk to one another, and my constituent was ultimately left on the train—it was a through-station—and carried on past her stop. That is a real problem, and station operators really need to start talking to one another.

[Dr Offord]

I am grateful for that intervention, because I had a constituent who reported the same problem; he had problems with his vision and had great difficulty in accessing the train service. I understand that point, and agree that train operator companies should talk to one another—whether it is c2c, Transport for London, GTR, Southern or any of the ones that my hon. Friend mentions. I hope that the Minister hears that plea. It should be not only a requirement for train operators but a requirement under disability regulation. I certainly agree with that point.

I have two mainline stations in my constituency: Hendon and Mill Hill Broadway, both of which are on the Thameslink line, which connects Bedford with Brighton and includes stops at St Pancras International, London Bridge, Blackfriars, and Elephant and Castle. Both stations serve the two London airports that I mentioned: Luton and Gatwick. Neither station has adequate step-free access, but I believe that it is true to say that the problem at Mill Hill Broadway is particularly acute.

Mill Hill Broadway is an important interchange for a large number of passengers connecting with buses, the M1 and other modes of transport. The quality of access and subsequent movement around the station is not commensurate with a station catering for about 2.7 million passengers per annum—a figure that will increase significantly in future years as a result of the thousands of new homes being built in the area. We all know that London needs new homes, and Hendon is certainly playing its part, but infrastructure and other public services need to keep up with that redevelopment.

There is no step-free access from the lower concourse where cars and buses arrive at Mill Hill Broadway, so 39 steps must be climbed to access the station. Furthermore, the subway that connects the two platforms is narrow, which raises concerns about congestion and safety at peak times. There is no question that the lack of a lift prevents some of my constituents from using the station. That is a key issue for the disabled, parents with small children, those with suitcases and the area’s growing older population. Such passengers are advised to use Elstree and Borehamwood station or West Hampstead station, which, following past upgrades, now have step-free access throughout. I believe something is fundamentally wrong when a passenger has to travel to a station that is not their most local to access our railway network.

I first raised the lack of step-free access at Mill Hill Broadway station five years ago in a question to the then right hon. Member for South Cambridgeshire, now Lord Lansley. In January 2015, I had the pleasure of inviting the then right hon. Member for Richmond and a former Minister for the Disabled, now Lord Hague, to visit Mill Hill Broadway and understand the concerns that many people had about the lack of access to the station. While we were there, we witnessed a mother struggling to get her buggy up and down the steps from the platform to the ticket office—a prime example of why step-free access will benefit local residents and visitors to Mill Hill.

In 2015, I facilitated a series of meetings of representatives of Barnet Council, Network Rail, Govia Thameslink and Transport for London, and John Gillett of the Mill Hill neighbourhood forum. That resulted in a £60,000 feasibility study to look into the options for step-free access at Mill Hill Broadway. In 2017, I met the then Rail Minister, my hon. Friend the Member for Blackpool North and Cleveleys (Paul Maynard), and I raised the matter again in 2018. I believe that that demonstrates the seriousness with which local people, local stakeholders and I view the matter.

Very sadly, the lack of step-free access resulted in the untimely and tragic death of one of my constituents, Mrs Priscilla Tropp. Mrs Tropp tripped on the steps at the end of last year; her widower, Michael, and her daughters, Sara and Deborah, are in the Gallery. I am sure that I speak on behalf of everyone in the Chamber when I express my condolences for their loss. As a Member of Parliament, losing a constituent is one of the hardest things to have to go through as an elected representative.

Priscilla was travelling to London up to five days a week for leukaemia treatment. She did not want to be a burden on the NHS, so she decided to make her own way independently, and not to use a taxi or other facilities provided by the NHS. However, she was not well. She was also recovering from a fall that she had sustained at the station earlier in the year—a fall that it appears was not recorded by station staff. She and her husband took all reasonable precautions to avoid a further accident, such as waiting for other passengers to go ahead of them so that they could use the handrail beside the steps and not be an obstacle to other people, but that was not enough. Priscilla tripped and fell, and, due to the general access to and from the platforms, passengers alighting from subsequent trains in what was by then the rush hour were forced to step over and around her.

The defibrillator could not be located, but even if it had been it is likely that space constraints would have meant that use of the equipment would have been restricted. Sadly, as I said, Priscilla died; she did not survive the fall. That tragedy would have been wholly avoided had there been a lift at Mill Hill Broadway. As I have said previously, falls are the most common cause of injury-related deaths in people over the age of 75. Priscilla was 76.

Such statistics are not acceptable, nor is the advice to go to another station several miles away. Our hospitals encourage—even require—patients to make their own way to hospital, but only 44% of London stations offer step-free access, and public transport is often the only means of travel for those who need to visit hospitals. As the NHS has more centres of excellence, people requiring treatment need to use public transport. It must be adequate for those who are less able.

The Government are currently considering bids for the next round of funding under the Access for All programme. As we have heard, the Minister will be looking at many valid representations and applications, but I hope that I have demonstrated the urgent need at Mill Hill Broadway. It is a shared ambition not only of mine and of my constituents, but of Govia Thameslink, Network Rail, TfL and the London Borough of Barnet for long-overdue step-free access, or, in other words, lifts.

I say to the Minister, please, not only to hear my representations and those of other Members, but to make it possible for many of my constituents to access the Thameslink train line for a variety of reasons, including access to public services, hospitals, employment and education. We need a lift, and we need one now. I ask the Minister to consider that.