Windrush Lessons Learned Review

Joy Morrissey Excerpts

Tuesday 21st July 2020 Commons Chamber

[Priti Patel]

As I have touched on, this will form part of the Home Office’s wider work on all sorts of aspects of nationality law and the complexities of immigration law and the immigration system. As I said, we need the time and ability to do this, which is what we are undertaking right now and will continue to do so. In due course, I will report back. We will look at all these issues, and I am sure that many more will surface in the weeks and months ahead.

[Joy Morrissey (Beaconsfield) (Con)]

I thank my right hon. Friend for her excellent work and for committing to right the wrongs done to the Windrush generation, but will she also consider further reforms to how the Home Office processes immigration applications? As someone who experienced the joys of Lunar House personally, I know it is a labyrinth of mismanaged records and cases. There are excellent civil servants, but we need to be people focused, rather than case focused.

[Priti Patel]

My hon. Friend speaks with experience of process, which is a point that has been touched on already. There are many lessons to be learned, but on process there are also issues with the management of case files, technology, record keeping, data retention—you name it. These are long-term, long-standing issues that the Home Office needs to grip and are part of wider changes to the machinery of government that we are looking at.