Performance of Royal Mail

Debate between Josh Fenton-Glynn and Bradley Thomas

Monday 26th October 2026 Commons Chamber

[Bradley Thomas (Bromsgrove) (Con)]

I thank the hon. Member for Redditch (Chris Bloore), my constituency neighbour, and the hon. Member for Lichfield (Dave Robertson), who I know feels strongly and passionately about this issue. Indeed, we have spoken many times outside the Chamber about our mutual woes over the lack of performance on the part of Royal Mail.

We are all aware of the importance of a reliable postal service. It keeps isolated and digitally excluded people connected, sustains relationships between loved ones during special times, and serves as the foundational communication network for vital public services such as the NHS. Hearing Members on both sides of the House speak about Royal Mail with such great concern, I was struck by the fact that it has become a topic that unites the House.

Last week in Westminster Hall, Members heard about the array of problems that constituencies across the country are experiencing with Royal Mail. In my own constituency, residents of Bromsgrove and the villages are experiencing critical disruptions to their mail deliveries, the most prevalent being weeks of no post, only for them then to receive a bundle of outdated and expired letters. The problems range from missed NHS appointments and bank cards being reported lost to elusive household bills and overdue birthday cards. I think we also heard about a missed job opportunity as a result of postal delays. This is not just a matter of inconvenience; it is a matter of profound disruption that could and should have been avoided.

Shockingly, in a survey that I conducted in my constituency, 87% of respondents believed that the service they were receiving was not reliable, and 96% believed that Royal Mail's postal delivery service needed improvement.

[Josh Fenton-Glynn]

I wonder whether that 96% of the hon. Gentleman’s constituents would agree with me that perhaps his party’s privatisation of Royal Mail was a mistake in the first place. Perhaps he would like to apologise for that.

[Bradley Thomas]

We have heard a great deal about nationalisation this evening, but I am pretty sure that my constituents believe the state should not be the actor that, in the first instance, provides the vast majority of services. The state does not have the best track record of providing everything. In this instance, it is incumbent on the Minister and the Government to ensure that Ofcom and Royal Mail are held to account, and that we see a tangible improvement programme.

I know, as well as Members on both sides of the House, that people in north Worcestershire are experiencing comparable problems. Having made that further reference to my constituency neighbour the hon. Member for Redditch, I will cut across north Worcestershire to the other neighbouring constituency, that of my hon. Friend the Member for Wyre Forest (Mark Garnier). People there are experiencing those problems as well—I know that, because I spoke to my hon. Friend today—resulting in financial losses for some of his constituents, and missed appointments as well.

I understand that Royal Mail, along with many other businesses, will be facing pressing issues, including surging bill costs and increased bureaucratic red tape. May I ask the Minister whether the Government have discussed with Royal Mail specifically the impact of soaring bills and employment costs on the company’s ability to deliver services, and, in particular, challenges relating to recruitment? It is clear, however, that, especially in recent years, the business has lost its way, and in the last 18 months that has become particularly acute.

Royal Mail has a rich history. It is a 500-year-old institution, but it has failed to demonstrate an ability to adapt in recent years to society’s changing needs. Royal Mail will undoubtedly press that demand has changed. This evening we have heard many instances of parcels being prioritised over letters, which should not be the case. Over the last decade, we have seen technological advances that have undoubtedly had a significant impact on the way that people and businesses communicate, but the stats for Royal Mail are not in its favour. In 2024-25, first-class post hit a 77% service level against a 93% target, and second-class hit a 92.5% service level against a 98.5% target. That was enough for Ofcom to deem that Royal Mail was in breach of its obligations. In 2025-26, we saw 75.7% of first-class items delivered the next day—short of the 93% target—and 90.2% of second-class items delivered within three days, against a target of 98.5%.

Supporting High Streets

Debate between Josh Fenton-Glynn and Bradley Thomas

Tuesday 4th November 2025 Commons Chamber

[Bradley Thomas]

I agree with the hon. Member. Earlier, the hon. Member for South Devon (Caroline Voaden) made the point that because the losses in retail are dispersed thinly across the country, this erosion takes place in plain sight, but if the same thing were happening in an industry with a collective centre in one location, it would probably be viewed differently.

Our town centres need essential services such as banking hubs to compensate for the decrease in bank branches between 2010 and 2023, so that people of all generations can manage their finances. We need the heart of our cities, towns and villages to be restored and to thrive once again.

Let us look at the environment in which businesses are operating. National insurance changes hit sectors hard last year, and those that provide accessible careers, including hospitality, were hit hardest. Employers have to pay thousands of pounds more just to recruit people compared with a year and a half ago, and hospitality has seen job losses at the expense of some of the lowest paid in society, who have been unable to get a foot on the employment ladder. We know the economy is underperforming, and there were tax hikes of £40 billion in the Budget last year. The Chancellor promised that last year’s Budget was a one-off hit of a kind that would not be replicated again in this Parliament, yet the Government are facing the reality of their own choices, and their economic naiveté plays out once again.

A typical pub in my constituency pays £2,000 per month in additional costs, including hiked business rates, employment costs and, crucially, energy costs compared with this time last year. To put that into perspective, if a couple go to a pub and spend £80 on dinner and drinks, that pub would have to serve an extra 25 such bookings each month just to cover those additional costs. That is staggering. I speak to so many publicans and hospitality operators in my patch who tell me that next year is the critical year when they will have to decide whether to close their doors for good. They are literally on the brink and questioning their own survival.

There are other points that I want the Government to focus on and the Minister to address, particularly around the public realm. I would like the Government to focus acutely on how we can revitalise the quality of our public realm. That includes design codes, which should be mandatory for all local authorities. One of this Government’s first acts last year was to abandon the need for beautiful design as part of the national planning policy framework and to close the Office for Place. That is important, because if the quality of the public realm decays, our town centres will not be as attractive as they might otherwise be for private sector investment. With the closure of prominent banks on the high street, large historic buildings, which are often anchor points, fall into disarray and it is much harder to get occupants. That is why I am pleased to support the Conservative proposal to abolish business rates for pubs, shops and hospitality. That would be a real shot in the arm for high streets up and down the country.

I am conscious of time, but I would like to touch on one other point that has not yet been mentioned, relating to the role that local councils can play. Local councils are great at kickstarting local economic activity, but for them to be empowered to act as catalysts in their local areas, we need to address the elephant in the room that is adult social care. While the Government focus on local government reorganisation, I implore them to think about that. The hon. Member for Calder Valley (Josh Fenton-Glynn) shakes his head, but the reality is—

[Josh Fenton-Glynn (Calder Valley) (Lab)]

I welcome the hon. Member’s new interest in adult social care. The Dilnot report was delivered in 2011. What were the Conservatives doing for the subsequent 13 years while they were in government and not delivering meaningful change to social care?

[Bradley Thomas]

That is a bit of a cheap jibe. If the hon. Member takes a look through Hansard, he will realise that I have taken an interest in social care for some time.

The reality is that councils across the country spend circa £7 out of every £10 on social care. It is important that society spends money on social care, but while the Government focus on local government reorganisation and social care continues to be a huge financial obligation for local authorities, less money can be spent on the public realm. We have to address that. We must address the long-term positioning of social care, where it is funded, and from which pot, in order to support councils and give them the best possible foundation for addressing the economic needs of their areas.