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Written Question
Emergencies: Mobile Phones
Wednesday 6th September 2023

Asked by: Jonathan Edwards (Independent - Carmarthen East and Dinefwr)

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, whether he has had recent discussions with Three on the lessons learned from the test of the emergency alerts service.

Answered by Jeremy Quin

During the national test of the emergency alerts system on 23 April 2023, some Three Mobile customers did not receive the alert.

To address this issue, the Deputy Prime Minister met with the CEO of Three Mobile on 26 April 2023. Following this meeting, Three Mobile has made a number of technical improvements to rectify the errors made on the test day. Three Mobile has since reassured the government that they believe the underlying issue has now been resolved.

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Speech in Commons Chamber - Tue 14 Dec 2021
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Speech in Commons Chamber - Mon 15 Nov 2021
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Speech in Commons Chamber - Thu 23 Sep 2021
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Speech in Commons Chamber - Mon 13 Sep 2021
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Speech in Commons Chamber - Mon 13 Sep 2021
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Speech in Commons Chamber - Tue 07 Sep 2021
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