Consumer Rights Bill

John Robertson Excerpts

Tuesday 13th May 2014 Commons Chamber

[Stella Creasy]

I think that the hon. Gentleman’s new clause responds to a slightly different challenge, and presents a practical challenge in relation to how it could be applied, but let me make one thing very clear, in case he did not hear me say it the first time. We are not suggesting that there should not be a market for the selling on of tickets; we are saying that what the ticket touts are doing is distorting the market for consumers. That is separate from the issue of whether people can obtain a refund within 24 hours. Let me caution the hon. Gentleman that some aspects of his proposal may not work in a practical sense, whereas we are presenting practical proposals.

New clause 8, in particular, has learnt the lessons of the Olympic and paralympic games. Tickets for those games were given particular protection to enable people to be confident that they could obtain them. The London Olympic Games and Paralympic Games Act 2006 levied fines of up to £5,000 for the reselling of tickets at a profit. The Home Secretary increased that to £20,000, citing the threat from serious and organised criminal groups. We know that ticket touting is being used to support a range of criminal activities. New clause 8 relates to events of national significance. Let us make sure that rugby fans can go to the world cup: it surely cannot be all that difficult to legislate for that.

New clause 16 seeks to get to the root of the problem, which is that people do not necessarily know what they are being sold. A unique identifier is a simple way in which to ensure that when someone buys a ticket, it is a ticket for a particular gig, show or match. The venues themselves will have already given out identifying information, whether it is a seat number or a stall number. We are suggesting that they should be required to provide that information at the point of sale, so that people can be confident about what they are buying. That will enable the event organisers to identify those in, for instance, rugby clubs who are already selling on tickets that they have been given and are misusing their relationship to give out the information.

We think that that accords very well with what the Minister said in Committee about the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which she believed would address the issues related to selling. She said that they

“set out…the information that a trader should provide to a consumer for all distance sales—which would include tickets”.

In particular, she said that they gave details of

“the main characteristics of the goods”.––[Official Report, Consumer Rights Public Bill Committee, 25 February 2014; c. 183.]

We believe that new clause 16 would simply put that into practice in the context of the secondary ticketing market, providing clarity for all who are concerned about what they are buying. It accords with consumer regulation, and we hope that the Government will support it, even if they fear that some of the other new clauses relating to ticket touting would be difficult to implement. We certainly hope that they will listen to the clarion call from new clause 8. Surely everyone, in the House and outside, agrees that it cannot be right for us not to be confident that it is the fans who are able to obtain tickets to attend events of sporting significance, whether they obtain them online or offline.

I know that other Members want to talk about ticket touting, and I shall therefore move on to the subject of letting agents’ fees.

[John Robertson (Glasgow North West) (Lab)]

The city of Glasgow is about to host the Commonwealth games, and a great deal of effort has been put into safeguarding tickets. Some of us have been shouting for a long time “Make ticket touting illegal!” Once it is illegal, we can take care of the other little bits and pieces, but should we not make it illegal right now so that we can know exactly where we are?