Performance of Royal Mail

John Milne Excerpts

Monday 26th October 2026 Commons Chamber

[John Milne (Horsham) (LD)]

Royal Mail is a British heritage icon. Bright red post boxes crop up in millions of photographs taken by tourists every year, but what residents describe to me is far short of a postcard picture. This debate is starting to feel like a mass therapy session in which we all share our stories. I thought it was just me, but no, it is absolutely everyone.

Like others, I respect the incredible hard work of the posties and Royal Mail workers in my patch. I have visited the delivery centre in Horsham, and I have seen them at work. It is a hive of activity, and no one is standing still. Despite their energy, like many hon. Members, I have received messages from Royal Mail workers themselves who are distraught that the service they offer is being undermined by factors beyond their control.

Royal Mail wrote to me this month confirming that deliveries in Horsham had been affected by sickness absence and resourcing, that some letter deliveries had been rotated and that it is recruiting for nine vacant posts. It also told me that mail is being taken out six days a week, regular as clockwork. Unfortunately, that simply does not fit the lived experience of residents. They describe post arriving late, all at once or not at all. Yet as recently as August, I understood that the office’s own statistics showed deliveries running satisfactorily and that staffing was adequate. My constituents are living somewhere in the space between these two very contradictory pictures.

One constituent has written to me about going without post, sometimes for more than a month. Her son is medically vulnerable, and she has missed appointments, as have so many others we have heard about tonight. She asks a fair question: why can parcels be prioritised almost instantly, yet not letters? Meanwhile, Roundabout Talking News posts out to its users every Friday morning in bags marked “For The Blind”, but a volunteer told me that she has to visit the sorting office roughly once a month simply to sort out the problems with delivery. Royal Mail tells me it has introduced an NHS-specific barcode at no extra charge to protect NHS letters in times of disruption, but it cannot tell me how many NHS bodies in Horsham use it, because each buys its postal services separately. A safeguard that nobody can measure is not a solution, and it simply wastes valuable clinician time. We have a service designed for a pre-internet, pre-email world, and it must adapt, but it must have support in doing so.

Royal Mail’s own unions point out that, unlike other European countries, the UK does not subsidise the universal service. The regulator Ofcom now proposes to hold the second-class mail price cap for a further year. So I ask the Minister an honest question: does she think it is possible to run a universal service without any kind of Government support?

In my previous career I worked in advertising in Ireland, and the Irish Post Office, An Post, was one of my big clients. It was plain then, 20 years ago, where we were headed, and it is where we have arrived today. There is a fundamental challenge to the business model, and we have not yet solved it. I thought the words of the right hon. Member for Bristol North West (Darren Jones) were very interesting on the various options that have been considered. That is the conversation we need to have, because the way we are going is not working. It feels as though we are seeing managed decline, and not very well managed at that. This is serving no one—not the residents, not the posties. Either we say we care enough to help this service, or we finally admit that we do not.

Postal Services: Rural Areas

John Milne Excerpts

Wednesday 4th February 2026 Westminster Hall

[John Milne (Horsham) (LD)]

It is a pleasure to serve under your chairmanship, Mr Stringer. I thank the hon. Member for South Shropshire (Stuart Anderson) for bringing attention to this important issue. Pressure has been building on postal services for decades. In my former career in advertising, I worked on behalf of the Irish post office, An Post, to try to at least slow the decline in volumes. That was 20 years ago, and of course the challenge is much greater now. Royal Mail is in danger of turning into a parcel delivery service with the occasional letter attached.

I visited my local delivery office in Horsham just before Christmas. The team there seemed to be doing a great job and I want to support them in every way that I can. Fundamentally, postmen are expected to cover wider areas than they ever were in the past. The problem is obviously more acute in rural areas because, just like our bus services, mail deliveries do not come as often as they used to. One couple contacted me to say that they never received my postal invitation to my MP surgery in their village. Now, one might say that missing the chance to talk to me face to face is not the end of the world, but it did leave them unsure about what else they might be missing through lack of notice.

More seriously, my constituent Alison, who lives in Horsham, lost her job, income and driving licence because critical court correspondence did not arrive. She works in domiciliary care, driving between patients’ homes carrying out time-critical visits involving medication, catheter care and support for bedridden clients. She also cares for her 93-year-old disabled mother and is the next of kin for her 96-year-old aunt. In late December, she received a letter from the magistrates court, dated weeks earlier, warning of a proposed driving disqualification. It was the first correspondence that she had received on the matter and she responded immediately. Despite that, a court summons, which was also delayed, arrived too late for her to attend. She was disqualified in her absence. Her attempts to reverse the decision—swearing on oath that she had not received the letters—made no difference and she lost her job. That is unacceptable.

In the end, this is about people’s lives, responsibility to family and ability to earn. As chair of the all-party parliamentary group for rural business and the rural powerhouse, I feel a responsibility to speak up when rural villages and businesses in Horsham and across the UK are not being treated fairly. The universal service obligation exists for a reason, and it must work not just in theory but in practice, for the people who depend on it most. Rural Britain does not ask for special treatment, but it does demand a postal service that is reliable and fit for the realities of rural life. That is the standard that our constituents deserve and that the Government must insist on.

Carbon Budget Delivery Plan

John Milne Excerpts

Wednesday 12th November 2025 Westminster Hall

[Abtisam Mohamed]

The Government should consider how consumers’ bills can be reduced. I want to see the warm homes plan feature, and I want it published so that we can have appropriate conversations about what is in it. If the cut to investment without guaranteed funding from elsewhere goes ahead, billions of pounds and over 100,000 jobs in the installation industry would be at risk. I urge the Minister to outline how the Government will end that uncertainty, bring the warm homes plan forward quickly and start the consultation so that experts and communities can help shape what is in it.

Improving energy efficiency is one of the quickest ways to lower bills, but it must go hand in hand with a bold push for renewable energy. We know that solar and onshore wind are now the cheapest and cleanest sources of power available. If we invest in them at scale, we can bring down energy costs for households and businesses alike, while strengthening our energy security and cutting carbon at the same time. That is why I have raised concerns about the extraction of the Rosebank oilfield. When I met Sheffield Rosebank campaigners, they knew, as I do, that extraction of the oilfield will not reduce gas prices, but it will have a significant effect on the climate. Today the developer’s impact assessment shows that extraction would release nearly 50 times more gas than originally cited.

At a time when the focus should be on clean, affordable and home-grown energy, approving one of the largest new oilfields in the North sea sends the wrong message. It risks locking us into decades of expensive, polluting fossil fuels, while doing little to reduce bills here at home. We should instead be putting that same investment and ambition into home-grown renewables, energy efficiency and a fair transition for workers and communities, building the kind of fair sustainable energy future that people in Sheffield and across the country want to see.

This is not just about homes; it is about jobs, growth and opportunity. Clean energy industries have the potential to provide high-skilled, well-paid jobs across the country, driving economic growth while tackling the climate crisis. The green economy has grown at three times the rate of the rest of the economy, yet in Sheffield, I have met businesses that have struggled with soaring energy costs, threatening their future and their workers’ livelihoods. A clear, fully consulted strategy is needed to ensure that support reaches the businesses that need it the most, as well as driving a greener and fairer economy. What are the plans to support small businesses struggling with their higher energy bills?

At the University of Sheffield, world-leading researchers are pioneering advances in sustainable aviation, developing cleaner fuels, lighter materials and cutting-edge technologies to help decarbonise. Through the university’s Energy Institute and Sustainable Aviation Fuels Innovation Centre, Sheffield is proving that climate action can go hand in hand with innovation, job creation and global leadership in the industries of the future. Although I welcome the current plan, I want to push the Government further, because it is vital that we lead by example on the global stage.

Many of my constituents worry about the overreliance on fossil fuels and the impact big polluters have on our environment. We know how disastrous it will be if large corporations continue to go unchecked in relation to their carbon emissions and pollution. That is why I have joined the Make Polluters Pay campaign, and why I am urging the Government to go further by introducing polluter pays measures such as a frequent flyer levy to curb the most polluting activities and fund green investment. COP30 has provided a unique opportunity for the UK to join France, Spain and others in the Premium Flyers Solidarity Coalition, which is committed to raising international climate finance by increasing levies on premium flyers including business class, first class and private jet users.

[John Milne (Horsham) (LD)]

It is estimated that we would have to plant a forest twice the size of Greater London to cancel out all the extra emissions created by the expansions of Heathrow, Luton and Gatwick, next to my constituency of Horsham. Does the hon. Member think that that suggests the Government are entirely serious about meeting our carbon budget?

[Abtisam Mohamed]

There is a recognition that we need to do more on our climate priorities and on addressing increased aviation. We definitely need to explore that, and I will press the Minister on it in the future.

The revenue raised could be used to support domestic priorities, including insulating homes and building clean energy, and provide international climate finance to help the most vulnerable communities around the world adapt to the devastating effects of climate change. By ensuring that those with the largest carbon footprints contribute the largest share, we can show that tackling the climate crisis can be done fairly without punishing those who are worse off.

As the world meets in Belém to chart a path for the planet’s future, the UK can once again lead by example. We must act with purpose, ambition and hope. We must protect our planet, cut bills and create jobs while restoring Britain’s leadership on the world stage. Tackling the climate crisis is not just about saving the planet; it is about building a better, fairer and more secure future for everyone.

Will the Minister address my questions to him today? Will he provide a timeline for when the warm homes plan will be published? Does he have an update on the midland main line upgrade, and on when Sheffield can expect that critical investment to resume? Will he expand on how his Department will build resilience into clean energy supply chains, create jobs and investment in Sheffield, and ensure that energy sourced locally can be bought locally? Will he confirm what support is being offered to small businesses struggling with higher energy bills? Will he outline the Government’s commitment to boost the green economy and fund research at Sheffield’s world-leading institutions? Finally, will he commit to ending Britain’s reliance on fossil fuel giants, and ensure that they pay their fair share in tackling the climate crisis?

Businesses in Rural Areas

John Milne Excerpts

Wednesday 18th June 2025 Westminster Hall

[Steff Aquarone]

I am grateful to my hon. Friend for her intervention, and I am grateful to that business in her constituency for providing such a great product, which I have sampled. It is mostly breweries in North Norfolk, so I think I will be safe.

I totally agree with my hon. Friend: devolution is a great opportunity. Whatever people feel about devolution, the opportunity that it provides, both in transport and for economic growth leadership, is clear and we must embrace it. Devolution is happening, including in Norfolk and Suffolk, and she has outlined one of the things in favour of it.

Clean Tech East, which is in a business park that straddles my constituency and that of the hon. Member for North West Norfolk (James Wild), is one example of sector-led success, but it is also a great example of the support that is needed from Government, which is slightly different. In particular, we need Government to empower local leaders to take action.

[John Milne (Horsham) (LD)]

It is good news that the rural prosperity fund has been extended for another year, but it has been reduced to £33 million this year. Does my hon. Friend agree that we need a firm, long-term commitment to solving the challenges of rural infrastructure provision?

[Steff Aquarone]

I am relieved that my hon. Friend asked that question, because much as funding is welcome in all forms—I know that many of my constituency businesses and their supporters have applied for funds, received them and been part of schemes—we need long-term settlements, long-term funding and local accountability. We cannot just be queuing up to make our pitches to Whitehall; we must have things decided and delivered on the ground.

The support that is needed in rural areas is different. Rural economic development can be, and must be, more exciting, inventive and far-reaching than just building and leasing business parks. Even where they are useful, local authorities and local leaders have to get to the root causes of rural economic struggles and support businesses to address them.