Beauty and Wellbeing Sector Workforce

John McNally Excerpts
Wednesday 23rd June 2021

(3 years, 4 months ago)

Westminster Hall
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John McNally Portrait John Mc Nally (Falkirk) (SNP) [V]
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It is a pleasure to serve under your chairmanship, Sir Roger. I thank the hon. Member for Swansea East (Carolyn Harris) for having secured today’s debate, and for the work that she and the hon. Member for Bradford South (Judith Cummins) have done and are doing in the beauty and wellbeing sector. I declare a 50-year interest in that sector.

During the pandemic, all of us MPs recognised the hardship that the beauty sector and wellbeing industry workforce have had to deal with. In particular, the timings of financial support information from the UK Government in initial covid-19 lockdowns, the details of furlough, and the support to business owners—including on how to support their staff mentally—were woefully inadequate. I have to say that financial stress owing to the delayed announcements about self-employment grants in many cases caused salons to close or cease trading—basically, to shut up shop.

Employers felt pressured to immediately try to foster a pastoral care role for their staff outside the salon, and to many employees, that contact with their employer was of paramount importance for their wellbeing. The support required for that role well exceeded normal employer duties and experiences. For example, in normal times, there might be one employee at a time with an issue to deal with, but this was absolutely different—it was all the staff at one time. Thankfully, for many, support was found on Facebook, social media forums and industry-led webinars where thousands of beauty salon owners sought information and one-to-one support. I attended many, hearing at first hand the stress, confusion and anxiety that all parts of the sector were going through.

Along with other MPs we have heard from, I supported calls for a temporary VAT cut for personal care businesses, in recognition of the unique challenges that these salons faced with covid. Although not all salons are VAT-registered, this temporary cut would have made a huge difference to all those salons that are, and would have been a crutch for a recovery period after opening. It is simply easier to keep people in employment and to support the businesses that already employ, thereby ensuring continuity, rather than starting new pilots, projects and incentives for already damaged, struggling businesses that probably cannot afford to take on any incentive schemes.

For certain, controlling the virus is key to keeping the economy open, and proper advice is needed for all workforces when moving forward into the recovery from the impact of the virus. The UK Government’s last-minute turnarounds on furlough did not and do not help; certainty was and is required wherever possible. Imagine the stress levels for employers and employees as deadlines approached for furlough payments to stop—they went through the roof. Yet again, there was little reassurance and no information on what would happen next. The constantly changing furlough regulations were difficult enough for accountants doing payroll to deal with, never mind for salon owners completing their own applications. This was yet another cost and burden for salons to bear in ensuring that furlough was completed correctly.

Close-contact businesses such as those in the beauty and wellbeing industry are known to carry increased risk of transmission due to proximity to the client, particularly to their face. As the Minister will know, the talent pool for massage therapists has been absolutely decimated, meaning fewer qualified professionals will enter the profession at a time when demand will surely exceed supply. The beauty industry has now returned in Scotland, but new, more transmissible variants mean continued adherence to effective mitigations remains highly important to protect clients and the practitioners themselves. It is pleasing to note that the vast majority in this sector know and take seriously and professionally their responsibilities.

We recognise just how difficult the restrictions have been for the beauty and wellbeing workforce; the Scottish Government have worked to provide all the support they can, but in recognition of the greater risk of exposure to covid, restrictions were necessary to protect clients and the workforce. Research shows that more than 10% of Scottish businesses in the industry had ceased to trade by December last year, and that number has obviously grown. As has been said, in April, across the UK, 46% of respondents to that consultation were unsure whether their business would survive until the end of social distancing. Salons were simply not earning enough to cover outgoings such as rent, stock, overheads and staff costs. The research also found that only 38% were just about breaking even. On the whole, two in five businesses across the entire hair and beauty sector were making any kind of profit. I will read from an email from a salon owner in Falkirk:

“No VAT reduction. Delayed and last-minute changes to financial support. No PPE cost support. No UK Government awareness of the huge impact on business i.e. you losing 200 clients from your business may set you back two years in growth and achievement. To sustain your current business cost, you must find a way to replace these lost clients within six months or you will be running at a loss. I am not sure the support is there for these scenarios and not in six months’ time when businesses will not have the buffer of the re-start grants and potentially most salons will close or staff will be let go. There is an urgency to support the reopening and sustaining of businesses trying to keep going. Appreciation of the business owners’ efforts in these times of extreme business difficulties is absolutely paramount.”

In Scotland, we recognise this serious problem. Therefore, in addition to furlough, retail beauty businesses with premises were supported by the strategic framework fund. The mobile and home-based close contact services fund supported those not eligible for the UK Government’s self-employment income support scheme, and alleviated business rates. Additional restart grants were available for those that got the strategic framework fund. Fellow MPs and I have worked with the Save our Salons campaign, calling for a VAT reduction in the March Budget. As others have said, that the UK Government did not take that easy step or listen to the sector’s suggestions was a body blow to their self-worth and value.

Controlling the virus is key. Scottish Government officials are working with local authorities and other regulators to renew focus on ensuring that workplaces are operating and reopening in a safe and compliant way. We recognise that each workplace is different and individual organisations work with trade unions or workforce representatives to determine how best to apply safe workplace guidance to meet all relevant requirements. Guidance is reviewed on a regular basis with the priority of containing the spread of the virus, saving lives and safeguarding the NHS. This partnership working is key to establishing a shared confidence in the safety of returning to workplaces, protecting public health and supporting Scotland’s recovery.

For all workforces, proper advice is needed. The UK Government’s last-minute turnarounds on furlough have added to the uncertainty. The furlough scheme is due to end on 30 September, but from 1 July the Government are due to pay 70% of the wages, with employers obliged to make up the remaining 10%. From August, the Government are due to pay 60%. Around 3.4 million people are still on furlough—a tenth of the workforce—and 553,000 fewer people are in payrolled employment. Now is not the time for the Conservative Government to withdraw support. Business trade federations and trade unions alike have urged the Chancellor to extend furlough. All last summer we urged the Chancellor to extend furlough and give firms the chance to plan. Unfortunately, the UK Government did not heed us, which led to another last-minute reversal. There is no reason to suggest that they will act faster this time.

The Chancellor should now invest in recovery and employment by providing the £350 billion to firms, and allow those who have already borrowed to convert the debt into grants or equity to avoid the debt time bomb and investment recession. The self-employment income support scheme still excludes 3 million people from any support at all.

This industry is undervalued, under-consulted and often overlooked by the UK Government. Financial uncertainty for this unique sector’s future cannot continue. The UK Government should value the sector, as Scotland does, and bring some peace of mind to all parts of the beauty and wellbeing workforce.

Bird Nesting Sites: Protection

John McNally Excerpts
Monday 13th May 2019

(5 years, 5 months ago)

Westminster Hall
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John McNally Portrait John Mc Nally (Falkirk) (SNP)
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It is always a pleasure to serve under your chairmanship, Ms McDonagh. I add my congratulations to the hon. Member for Hartlepool (Mike Hill) on securing the debate. His observation on the plastic-waste debris from this practice flies in the face of pollution from plastic not ruining our planet. It is hard to believe that this is actually a practice at this moment.

I also liked what the right hon. Member for Chesham and Amersham (Dame Cheryl Gillan) said on HS2. The reckless ruination of ancient woodlands and the subsequent impact on wildlife is not acceptable and should not go ahead. I particularly praise the hon. Member for Kingston upon Hull North (Diana Johnson) and her constituents for raising the petition. I very much liked the points of the right hon. Member for East Devon (Sir Hugo Swire) on volume house-builders and championing local builders. We need to hear an awful lot more of that throughout the whole UK.

As we all know, there are few greater pleasures in life than the music of wild birdsong. The dawn chorus has just been mentioned, and blackbirds and robins in our gardens are an absolute pleasure for us all to watch. In fact, I have a one-eyed blackbird in my back garden who goes round in the same direction all the time. I do not know if that is because of where I put the food out, but that is the way that he manages to go. Birds are very much part of the sights and sounds of our communities. They are everywhere. They are the embodiment of the natural world, which is why it is abhorrent to see them taken for granted, to the extent that they can be disregarded like pests or vermin.

In my hometown of Denny and Stoneywood, I have witnessed probably some of the worst practices of developers. Some giant sequoias—giant redwoods—planted 50 or 60 years ago by local children were cut down accidentally by a developer, and I never felt such a gut-wrenching feeling in all my life. Netting prevents birds from breeding in their natural environment, and it has become so prevalent that their numbers could be at risk. If someone in the future reads of the practice of netting to aid housing development, they would be forgiven for thinking that this country and the planet was going through a pronounced period of planet stability and had an overabundance of wildlife. One would think the planet was managing very well, when we all know that that is not the case—perhaps apart from the developers of this mad scheme.

It appears to any casual observer that developers and conservationists have laid down together in amity on this, but I emphasise that that is not the case. Like others, I was taken aback when made aware of this practice. I was absolutely astonished and astounded to see those nets all over these trees. Stories are widespread that trees in some areas across the country have been covered in nets before developers even have planning permission. As if dealing with climate change is not enough, our birds, some returning from abroad, find their nesting sites on trees, bushes and hedges draped in plastic nets.

Lord Goldsmith of Richmond Park Portrait Zac Goldsmith (Richmond Park) (Con)
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I congratulate the Morans for initiating the debate and for putting the issue on the agenda in the way that they have; I assume these are the Morans in the Gallery. We have heard about the massive decline in bird numbers in this country—14 million in the last 50 years, according to the RSPB. Habitat loss is a big part of that, and netting is increasingly a part of habitat loss. It may not be the biggest part, but does the hon. Gentleman agree that it is without doubt the crudest demonstration of, at best, our disregard for the natural world, and at worst the ongoing war against nature that we have seen in this country, which has massively reduced our biodiversity and which needs to be addressed, if necessary through legislation?

John McNally Portrait John Mc Nally
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I totally agree. This practice sends all the wrong messages about what we are trying to do; it gives everyone the wrong message. We should be sending clear messages that we are environmentalists and are trying to protect our planet. This practice tells people the opposite, and the fact that those employing the practice think that they can get away with it is, again, unacceptable. Others have mentioned what we need to do about that.

As we have heard, there are two open parliamentary petitions concerned with bird nesting. The one that we are discussing is specifically about making the netting of hedgerows to prevent birds from nesting a criminal offence, and I believe that it had attracted more than 350,000 signatures by 2 May. As has been mentioned, articles in The Guardian and reports on the BBC have shown where nets are being used across the UK and have helped to highlight the deep concerns of the public and prominent environmentalists. Important organisations, including the Woodland Trust and the RSPB, have led the objections to the practice. Environmentalists Sir David Attenborough and Chris Packham have spoken out against it, warning of the impact of the widespread use of nets. Only a fool would ignore the warnings from those great people.

In Scotland, section 1 of the Wildlife and Countryside Act 1981 makes it an offence to obstruct or prevent any bird from using its nest, and section 5 makes it an offence to use a net to kill or take a wild bird. However, provided that the net is put on before nest building commences, no offence is committed under that legislation, which is strange. Under the habitats regulations, it is an offence deliberately or recklessly to obstruct access to a breeding site or resting place of a European protected species or otherwise to deny the animal use of the breeding site or resting place. Similarly, it is an offence under the Wildlife and Countryside Act to damage, destroy or obstruct access to any structure or place used by the species protected under schedule 5 to that Act.

Scotland, like other countries, is a nation of animal lovers. We take the welfare of our pets, wild creatures and livestock very seriously. Developers in Scotland are aware that they have a responsibility to preserve important environmental assets such as landscapes and wildlife habitats. They should act responsibly and care for our natural habitats. Given that there is a significant body of European Union legislation on animal welfare, the Scottish Government, through the SNP, will work to ensure that the Government here ensure that the protections that that offers are maintained and that there is no lapse in standards in this arena as the UK leaves the EU.

Calls have been made for those wishing to keep birds away from certain sites to work in harmony with nature, not against it. Why not work around the nesting season and employ someone who knows about wildlife to advise on how people should go about their business while causing the least harm? I take the point made by the right hon. Member for Chesham and Amersham about how often checks must be done. If nets cannot be avoided, regular checks should be made to ensure that no bird or wild animal has been caught in them.

I have to say that, even with some safeguards in place, my feeling is that this practice is in no way acceptable. If we treasure our precious wildlife at all, netting simply has to stop. If developers will not exercise proper care and diligence, suitable penalties should be applied to them.

Oral Answers to Questions

John McNally Excerpts
Monday 10th December 2018

(5 years, 10 months ago)

Commons Chamber
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James Brokenshire Portrait James Brokenshire
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I shall be happy to discuss that with my hon. Friend. Many people are meeting those costs, but where that is not happening, I shall also be happy to challenge those concerned and make the point clear.

John McNally Portrait John Mc Nally (Falkirk) (SNP)
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T10. The Minister recently attended a meeting of the all-party parliamentary group for disability, and answered a variety of questions. One particular concern that was raised was the need for Changing Places toilets to become more available in everyday work and leisure amenities, such as football grounds. Such a facility was offered recently at Glasgow Celtic’s—[Interruption.]

John Bercow Portrait Mr Speaker
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Order. I am trying to help the hon. Gentleman, in an excessively noisy House. Project! Speak up, man.

John McNally Portrait John Mc Nally
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I am standing as tall as I can, Mr Speaker.

Can the Minister give me an update on the Government’s progress in helping to improve the provision of those much-needed facilities?

Rishi Sunak Portrait Rishi Sunak
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I pay tribute to the hon. Gentleman’s personal leadership on this issue. I commend Celtic football club on its forward thinking, and, indeed, commend all other football clubs that have done the same. I recently met the Changing Places consortium and the campaign group. I share the hon. Gentleman’s passion for ensuring that those with complex disabilities have every opportunity to enjoy a dignified and fulfilling life, and installing more Changing Places is something that we should all support.

Shale Gas Development

John McNally Excerpts
Wednesday 31st October 2018

(6 years ago)

Westminster Hall
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John McNally Portrait John Mc Nally (Falkirk) (SNP)
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As always, it is a pleasure to serve under your chairmanship, Mr Hollobone. I have to declare a non-financial interest: I am involved with local groups in my area.

I congratulate the hon. Member for Fylde (Mark Menzies) on securing this timely, topical and extremely controversial debate. He always treats everything with a great sense of humour and great knowledge. He addressed the same problems that everybody brought up. Most Members agree that there is a huge problem, and recognised the confusion surrounding such developments. I particularly liked the point about local accidental activists becoming involved and becoming the voice for their communities. That is an essential point that we should all listen to.

I do not need to tell anyone that we in Scotland have some of the world’s greatest renewable resources. It is estimated that Scotland has one quarter of the entire offshore wind energy potential of the whole of Europe, and there are the same incredible figures for tidal energy. Those elements, when harnessed, can be seen as a blessing. That gives Members an understanding of why there is overwhelming support for renewables in Scotland, and why 99% of respondents to the Scottish Government’s consultation were diametrically opposed to fracking. That consultation received more than 60,000 responses in just four months. In my constituency and in the neighbouring constituency, Linlithgow and East Falkirk, there has been a long-standing and vigorous opposition to fracking.

Martyn Day Portrait Martyn Day (Linlithgow and East Falkirk) (SNP)
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I am grateful to my hon. Friend for mentioning both our constituencies, which have a very long history with the shale industry, going back to the 1850s, with many communities built on the areas where there are deposits. There is clearly no support for fracking in our areas. Would it not be advisable for the UK Government to follow the lead of the Scottish Government and place a moratorium on all fracking?

John McNally Portrait John Mc Nally
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I totally agree. My hon. Friend and I have attended various meetings and screenings about the experiences of communities across the world caused by fracking. In February this year, the Dutch Government announced the end of gas exploration in the Netherlands. Companies have been given four years to end the extraction process. That decision followed a five-year moratorium on further development after Government-funded studies, importantly, revealed that drilling for gas in the natural gas fields had led to double the number of earthquakes.

Mike Amesbury Portrait Mike Amesbury
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Will the hon. Gentleman give way?

John McNally Portrait John Mc Nally
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I do not have time.

There was widespread property damage there and damage to flood defences. Residents have the right to sue the Government and gas field operators for damages. As of July 2017, there have been 80,000 damage claims totalling €1.2 billion.

Turning to a local debate, according to a recent article in The Blackpool Gazette, more than 30 earthquakes have been recorded in the last couple of weeks. Alarm bells should be ringing. Operations should be ceased, according to the local county council’s Labour group, which says that self-regulation is not working. I totally agree. Natascha Engel, the Government’s shale gas commissioner, has said that our laws are stricter than anywhere else in the world. I would advise Natascha to speak to the Dutch Economics Minister Eric Wiebes, who said:

“Shale gas is not an option in the Netherlands any more…It is over and done with.”

No law can be stricter than an outright ban.

Of the many events I attended in London and elsewhere before becoming an MP, I went to a screening of one film in particular that everybody should watch. It was called “The Bentley Effect” and was made by Stop Climate Chaos. The screening stands out in my mind. The film was shown to a packed hall in Falkirk Trinity Church and is about the experiences of communities in Australia. It is worth a look for anyone who has not seen it and who wants to see the impact on communities and how these things affect them immediately.

In Falkirk we were there at the very start of test drilling for fracking in Scotland. The people of Falkirk set up a properly constituted group, Concerned Communities of Falkirk, and have been running a campaign called Falkirk Against Unconventional Gas, setting out their objections in great detail. I mention that because I helped to draw up the community charter, expressing communities’ rights and responsibilities in participating in planning processes that could affect community assets.

Communities have been asking many serious questions that could be, and are, affected by fracking. I have only two uncomplicated questions, to which I would like to hear the Minister’s response. First, what would the Government do if house prices began to fall in the immediate area or the house market slowed down? Does the Minister have a plan to deal with that? Secondly, it is already known that insurance for farmers becomes unrealistic or can be denied. Can the Minister reassure farmers and growers that the Government will cover any loss of business due to perceived contamination of water to crops caused by fracking?

To conclude, the wishes of the Scottish people are being respected by the Scottish Government. The UK Government seem to have an obsession with fracking. Forget it!

Street Homelessness

John McNally Excerpts
Tuesday 24th April 2018

(6 years, 6 months ago)

Westminster Hall
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John McNally Portrait John Mc Nally (Falkirk) (SNP)
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It is a pleasure to serve under your chairmanship, Mr Gray. Like others before me, I thank the hon. Member for Gravesham (Adam Holloway) for securing this vital debate.

Homelessness affects probably every Member, not only of this Parliament but of the devolved Administrations and their respective Parliaments, who work side by side with local authority councillors and officers to help to resolve this huge issue. In my constituency of Falkirk, I work with a variety of other local organisations that willingly give their utmost to resolve this terrible situation, which too many of our constituents find themselves in.

Many interesting points have already been made. I have to praise the hon. Member for Gravesham for again getting out of his comfort zone and going to live with the homeless, some 27 years later. I read his report in The Daily Telegraph and thought it was extremely interesting on how different things are—or not—after such a long time. He asked why the problem still persists. It is a great question, and I would like some answers. He made some interesting observations in his report on that point, many of which have been mentioned. The two I noted were the No Second Night Out initiative, which I thought was excellent, and how all people cannot just be lumped together. That is extremely important.

David Drew Portrait Dr David Drew (Stroud) (Lab/Co-op)
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Does the hon. Gentleman accept that in rural areas such as the one I represent, the difficulty is that, while we have always had hidden homelessness—people have slept in the woods and so on or have sofa-surfed—it is now street homelessness. We have to look at the dilemma of whether we provide a shelter or whether we try to find other ways of coping with these people. I would obviously prefer the latter. That shows the difference.

John McNally Portrait John Mc Nally
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Hear, hear. I absolutely agree with the hon. Gentleman.

I come back to a point made earlier by the hon. Member for Angus (Kirstene Hair), who is not in her place. She mentioned the Scottish National party Government. I will quote Shelter Scotland to her, which warned, in evidence submitted to the Scottish Parliament’s Local Government and Communities Committee, that the combination of universal credit and the UK Government’s benefit cap reduction and the cap on housing benefit, all

“directly threaten tenancies and risk pushing more people into homelessness.”

None of us should tolerate that situation.

The hon. Member for Bury South (Mr Lewis) impressed me with his points on the new Mayor’s ambitions. That is an extremely important development for these new powerhouses; taking decisions locally is vital for all areas. The hon. Member for York Central (Rachael Maskell) described the effect of austerity measures on increasing homelessness in her own area.

Jim Shannon Portrait Jim Shannon (Strangford) (DUP)
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There has been a 32% increase in homelessness in Northern Ireland. Does the hon. Gentleman agree that, contrary to popular belief, homelessness is not restricted to people who sleep rough? It encompasses a much wider range of individuals in a variety of circumstances—particularly those with mental health issues.

John McNally Portrait John Mc Nally
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I absolutely agree. I will come on later to describe some things I have already managed to do this year. I will first make other Members aware of what the Scottish Government are doing in relation to our own homelessness problems, and I will end my speech by taking the opportunity to mention two initiatives I recently had the honour of being asked to visit, to witness the innovative work being undertaken there to reduce homelessness in a very practical manner.

In Scotland, the SNP Government are taking action to end rough sleeping for good. Scotland has some of the strongest rights for homeless people in the world. A major change was made in the Homelessness etc. (Scotland) Act 2003: from 31 January December 2012, the priority needs criteria were abolished. This was described by Shelter as providing

“the best homelessness law in Europe”.

That is praise indeed. It was also described as very ambitious, and required 10 years of preparation between receiving Royal Assent in 2003 and coming into force at the end of 2012.

Everyone found to be homeless in Scotland is entitled to housing. Most people are provided with settled, permanent accommodation. Last winter—I hope it is now finished—the Scottish Government increased the capacity and capability of homelessness services in three Scottish cities, to meet the challenge of the harsh winter. As part of that strategy, the SNP Scottish Government set up the homelessness and rough sleeping action group to bring forward recommendations on how to eradicate rough sleeping, and also announced £150,000 of funding to extend some projects that had already been assisted in the winter.

Another great example of the Scottish Government’s commitment is the creation of the ending homelessness together fund of £50 million over five years from this year. Importantly, this focus on prevention has already contributed toward a significant fall in homelessness applications—a 38% reduction when compared with the number of applications between April and September 2007 and April and September 2017.

New recommendations to ensure the eradication of rough sleeping have been set out by the Scottish Government’s homelessness and rough sleeping action group. Some of the measures include a national system of rehousing, involving integrated support from frontline outreach services and, importantly, our own local authorities. For example, that includes moving to a Housing First model for those with the most complex needs, whereby people move straight into a permanent, settled home, rather than temporary accommodation. The Scottish Government invested £320,000 to support additional capacity for night shelters and extra staff, to help more people into accommodation over the winter. More money—some £150,000—will be committed this summer to continue some services going forward.

Jon Sparkes, chair of the homelessness and rough sleeping action group and chief executive officer of Crisis, said he was very pleased that the Scottish Government have

“given in principle support to all of the recommendations on ending rough sleeping from the Homelessness & Rough Sleeping Action Group”.

That group has to be praised for the manner in which it has dedicated itself to bringing the right recommendations that will have the biggest impact on the way people sleeping rough can access and receive services. The new recommendations have also been welcomed by Annette Finnan and John Mills of the Association of Local Authority Chief Housing Officers, who said:

“ALACHO members will welcome these new recommendations, they reflect much of the good work that is already going on in local councils across Scotland.”

That is praise indeed, and it is a good example of how Government and partners can work together.

As has been mentioned by many MPs when discussing Tory policy, welfare cuts are causing major hardship and housing insecurity for far too many people.

Faisal Rashid Portrait Faisal Rashid (Warrington South) (Lab)
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Between 2010 and 2015, funding to homeless services was cut by 45%. Does the hon. Gentleman agree that that could be one of the main reasons for street homelessness?

John McNally Portrait John Mc Nally
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I absolutely and totally agree. That figure is in your face and unavoidable. The impact those cuts are having on our streets is unavoidable; how could anybody not see it?

The Westminster Government must scrap the punitive cuts that have pushed people into destitution. Other charities and organisations are left firefighting these decisions. I will mention some action that has been taken by way of education into employment—life-changing measures for the vulnerably housed and homeless.

As chair of the all-party parliamentary group on the hair industry, I was honoured and privileged to attend a wonderful example of a community working together, in Exeter in Devon. Hair@theAcademy provides professional barbering courses for the homeless and vulnerably housed. A truly remarkable project, the academy has successfully piloted a level 2 certificate in barbering qualifications for six homeless adults. Those adults, who have issues, are all moving into full-time or part-time employment or self-employment. Before starting, all participants must complete a two-week citizenship course with Learn Devon, to ensure that they are clean and ready to begin learning.

The barbering course has the built-in flexibility to run over six months, recognising that there will be difficulties and issues. I would call it a magna vitae. It shows great, creative thinking from Learn Devon and from Mary Pugsley from Hair@theAcademy, who put the project together. What a great vision she has to help others who are more needy. The course is delivered with one-to-one tutoring, and as the learners become more confident, they are encouraged to become more independent in their learning journey. The courage of the businesses that support the course needs to be recognised. They have allowed these people to enter into life and have changed their lives and their way of living and their own communities are all the better for it.