Prison Officers (Work-related Stress)

John McDonnell Excerpts

Wednesday 10th December 2014 Commons Chamber

[John McDonnell (Hayes and Harlington) (Lab)]

The background to the debate is the publication last month of a report on work-related stress and the well-being of prison officers. It was commissioned by the Prison Officers Association because of the union’s ongoing serious concerns about the health of its members, especially in the light of the Government’s policy of increasing the retirement age to 68 for prison officers and the startling cuts that have taken place.

The report was undertaken by three experts in the field of occupational health, and particularly occupational psychology, at the university of Bedfordshire. I pay tribute to those researchers for their assiduous work. They were Dr Gail Kinman, who is professor of occupational health psychology; Dr Andrew Clements, a lecturer in occupational psychology; and, assisting them, Jacqui Hart, a PhD candidate and researcher. All of them are appropriately qualified and have high reputations in the field.

Let me take the House through some of the findings of the research, which many of us have found shocking to say the least. The Health and Safety Executive establishes benchmarks to measure and monitor work-related stress among employees. Those benchmarks have been developed into a framework after extensive consultation with employers and the unions, and they are agreed standards by which organisations employing staff can assess the work-related stress experienced by those staff.

There are seven elements of work activity—described as the psychosocial hazards—and they are the most critical predictions of employee well-being. They relate first to the demands of the job—the work load, pace, and hours of work—and to control of work, which is the way a person can control their working environment. There is also management support, peer support—the help workers receive from their colleagues—and relationships, which includes interpersonal relationships, interpersonal conflicts and bullying. The benchmarks also include the measurement of the role and whether the job requirements are clear, and whether or not there is belief in the objectives of the organisation. The final benchmark is about change and how well that is communicated and managed in an organisation. The Health and Safety Executive has developed a self-reporting questionnaire that is widely used across industry and the public service.

[Chris Ruane (Vale of Clwyd) (Lab)]

Last week I met representatives from the Prison Officers Association to discuss mindfulness in the Prison Service. Mindfulness has been accepted by the National Institute for Health and Care Excellence as an intervention for repeat episodes of depression, but it also improves compassion, reduces absenteeism, helps with relationship building, and reduces stress. Does my hon. Friend think that mindfulness in the Prison Service could help improve job satisfaction and the mental and physical health of prison officers?

[John McDonnell]

I pay tribute to the work of my hon. Friend in this House in introducing mindfulness training for Members as well as staff, and developing that whole concept. I have explored the development of mindfulness which, despite elements of contention, has become extremely popular in its application in working environments. I will suggest to the Minister that we need a meeting to talk about the strategy from here on in, and one provision we could include in that is the offer of services such as mindfulness in the sector, which could prove extremely effective.

[Chris Ruane]

A new prison is to be built in Wrexham and the chief executive of North Wales health authority is predisposed towards mindfulness. Does my hon. Friend think that teaching mindfulness to prisoners and prison officers at that new prison from the outset would be a good experiment and pilot scheme for mindfulness in prisons?

[John McDonnell]

Given our concerns about that prison—a Titan prison that will house a larger number of prisoners than any other prison has housed—and about the scale of such a prison and the problems that will result from it, I think mindfulness would be an important strategy that should be built in from the beginning.

As I was saying, the health and safety questionnaire was developed in consultation with employers and union representatives. It is now used widely across the public and private sectors and is based on a self-report questionnaire. It is a standard procedure used by academics who in this case established a survey online. They received 1,682 respondents, which is as large as any national opinion poll, and it was a fairly representative sample.

[Mr Elfyn Llwyd (Dwyfor Meirionnydd) (PC)]

I congratulate the hon. Gentleman warmly on obtaining this Adjournment debate. The Prison Service is little short of being in crisis. Since 2010, prison officer numbers have been cut by 41%, but the prison population has gone up. The ratio of prison officers to prisoners has never been so bad, and that is a danger. Both the hon. Gentleman and I are officers of the justice unions parliamentary group, and I hope that the Minister will agree to meet us to discuss this important issue.

[John McDonnell]

I know that the Minister cares about this issue, and I alerted him in advance of this debate that that is one of the requests that we would make. The survey is shocking. Even the in-house survey carried out by the National Offender Management Service has some shocking results in comparison with other areas of the public service. I will come on to my request for a meeting on how we might take this issue forward.

In the survey, the prison officers scored considerably worse than any other sector on all the seven hazard indicators. There were large gaps—the well-being gap—on issues such as demands of the job; the control that people feel they have of their work; management support, which is extremely disappointing; and relationships and change. The gap was less on peer support, so prison officers appear to get better support from their colleagues than they do from management.

The survey was compared with the London prisons survey of 2010. The levels of well-being for peer support were similar, but the scores for management support, control, the roles that people play and relationships were considerably poorer. The management of change was rated considerably poorer than in the earlier survey.

The quotes from the individual members surveyed can be more revealing than the figures. One of the questions was about time and other pressures of work. I could cite numerous quotes from the report—I have provided the Minister with a copy—but I shall give just a few:

“The pressure is on from the time you walk in to the time you walk out. It is full on all the time. You try to get a moment to yourself but something always crops up and you are off again.”

Another officer says:

“Currently, with the staffing shortfalls and the new regime they’ve got in place, it is constant crisis-management every day of the week. There is no let up.”

On every question, the individual responses are stark and revealing. On management support, one officer said:

“No support or care. No compassion. More time spent defending ourselves against management than against inmates.”

Another said:

“Previously, every person I had to line manage I knew as an individual. I knew their strengths and their weaknesses. Now I’m lucky if I see the staff I report on once every couple of months.”

Prison officers work in a very specific environment, dealing with challenging individuals, so there is always a risk of violence and intimidation, but I did not realise the scale of that until I read the survey.

[Ian Lavery (Wansbeck) (Lab)]

Does my hon. Friend agree that the Prison Service is not only in crisis, but is a powder keg? Somebody must be held accountable because someone, somewhere will be seriously hurt in the Prison Service. Nine members of staff are assaulted daily, which means 3,400 a year, up 9.4%. More dramatically, serious assaults on staff have increased by 36% since 2010. What does that say about the Prison Service at this time?

[John McDonnell]

My hon. Friend refers to the crisis in our prisons, which is a consistent theme coming out not just from this survey but from all the discussions that have taken place, including the representations we have received from both prison officers and former governors.

A total of 49% of prison officers said that they receive intimidation and threats from prisoners often and regularly, and 30% had been assaulted with more than half of those having to take time off as a result. On the level of management support, 70% said there was little support from management. There is one quote from a prison officer that I found particularly startling:

“I have seen active service whilst in the army, but I have never felt as vulnerable and threatened as I do in my current role.”

On stress, one third reported that their doctor had diagnosed them with stress-related illness—a clinical diagnosis of stress—since working for their current employer. It was also felt that there was a stigma attached to disclosing stress, and that it could make a prison officer subject to discrimination. That is extremely worrying.

The survey included a general health questionnaire that is used to assess aspects of psychological health and somatic symptoms, such as feeling run down or suffering from headaches, anxiety and insomnia, social dysfunction—not being able to enjoy everyday life, or not being able to make decisions—and depression, where people felt that life was hopeless. I was shocked by the figures. Six out of 10 reported that they were under strain. The worst figure was that one in 10 reported that sometimes life was just not worth living. The researchers who undertook the survey are experts in this field. They said that there were unusually high levels of psychological distress and that a high proportion required some degree of intervention to improve their well-being.

Another issue considered was emotional exhaustion— the concept of burn-out. This was extremely high, with 74% saying that they felt emotionally drained at work at least once a week. Some of that related to physical health, with 18% reporting chronic health problems. Hypertension is the most common problem. The survey also included questions about work-life balance, which is one of the psychosocial issues that comes up when assessing one’s enjoyment of work and career. Eight out of 10 responded that their time at work stopped them participating in family life, and six out of 10 frequently felt too emotionally drained to participate in family life. They were asked a question that is fairly common in such surveys: whether they dwelt on work problems outside of work. Some 70% said they could not switch off, while 50% were troubled by work-related issues when not at work. On job satisfaction, six out of 10 had considered leaving the Prison Service in the near future, and seven out of 10 said that if they could choose again they would choose a different job.

What conclusions can be drawn from this? First, it is blindingly obvious from the survey that psychosocial working conditions are far from satisfactory. None of the Health and Safety Executive’s objective benchmarks has been met. The researchers said that the psychological stress levels for this group of workers were far higher than in other emotionally demanding occupations, including police and social workers, with reports of anxiety, sleep disruption, cognitive failure including memory loss and, most worryingly, the one in 10 who felt that life was not worth living. The researchers said that there is an urgent need for employment bodies to take steps to protect the psychological well-being of their staff.

Some of these issues have to be addressed urgently. Like other Members, I have talked to POA members, front-line staff and representatives, and the same story comes up time and again. Staffing cuts have placed the service in crisis, and the staff and the prisoners they look after are suffering. My hon. Friend the Member for Wansbeck (Ian Lavery) mentioned the number of assaults. Nine members of staff are assaulted every day—up 9.4% recently—which is 3,400 a year, while the number of serious assaults is up 36%. Last year, we published a report on prison violence. It was circulated to hon. Members, but I will place it again in the Library. It was a shocking report, and I make no apologies for insisting that pictures of assault victims be published as well, because they are absolutely horrendous. Nobody should have to experience or risk that on a daily basis in their working lives.

As we know, the number of prison suicides has increased by 69%. It is a tragedy for the prisoner and their families, but it also has an impact on other prisoners and the staff who have to handle and deal with the suicide. All the evidence suggests that it can be devastating for the members of staff, and there is evidence of post-traumatic stress disorder among staff who have to deal with suicides.

I return to the conclusion that many have reached, which is that much of this is related to staffing cuts. I have asked for the figures provided by the Prison Service to the Prison Service Pay Review Body, because I thought that they would be the most accurate. There has been a cut in staff numbers from 51,212 to 37,218 in the past four years—a cut of 27.3%. In the prison officer grades, there has been a cut from 25,553 to 18,934 members of staff—a 25.9% cut. I know that various figures are bandied about—the Minister and others have presented us with various figures—but whatever the exact figures, the scale of the cuts has been acknowledged overall.

As I said in the Justice Committee, I think the Government miscalculated the prison population and cut too many staff, and I am told that they are now recruiting up to 1,700 officers—almost in a panic measure—and trying to recruit the 800 staff laid off in the last year into a reserve army to be used almost on an agency basis. As a result of the staff cuts, as the right hon. Member for Dwyfor Meirionnydd (Mr Llwyd) said, there has been a significant increase in the staff to prisoner ratio from 1:2.9 in 2010 to 1:3.8. Overall, that means we have fewer members of staff looking after more offenders.

Staffing numbers are an issue, but staffing support also matters. The Minister has a responsibility—well, we all have a responsibility—to build sufficient staff resource into the system to address the stress and psychological well-being issues identified in the report. I have heard reports of what is available to staff now, but there seems to be a significant lack of confidence in the facilities available and in the management support given to staff.

The POA and prison officers generally have also raised the issue of the retirement age. Prison officers now face having to work until they are 68. When he reported on public sector pensions provision, Lord Hutton recommended that exceptions be made to the overall increase in pension age for uniformed services, where

“the Normal Pension Age should be set to reflect the unique characteristics of the work involved. The Government should consider setting a…Normal Pension Age of 60 across the uniformed…services…and keep this under…review.”

Unfortunately, the only uniformed services identified were the police, armed forces and firefighters. For some reason I have yet to discover, prison officers were not included, even though they are a uniformed service and even though, as we see from the research, they are suffering from greater stress and psychological problems arising from their work load—more than the police or social workers.

[Ian Lavery]

Is it right that in 2014, we as a nation should be asking 68-year-old men and women to tackle some of the most dangerous people in the country?

[John McDonnell]

I fully agree with my hon. Friend. A question was put to prison officers in a survey, and 75% indicated that working after 60 would very much or significantly impair their job performance. The prison officers do not think that they can do their job effectively after the age of 60. I have to say that sometimes we just have to listen to the people who do the job.

I had some discussions with prison officers and a number of them agreed with the view that they were being asked to do an impossible job. They said that they were being put under unacceptable further pressure and that the Government needed to look again at the issue of pension age and at why this uniformed service was discriminated against in comparison with the others.

Let me suggest a way forward. We received research commissioned by the POA but undertaken independently by the university of Bedfordshire, and there is also the Prison Service’s own survey. Particularly concerning are the differences between the scores highlighted for members of the Prison Service in comparison with others in the civil service. There were large discrepancies between how people felt about their job and how they were being treated. Let me cite an example. When it came to recommending Her Majesty’s Prison Service as a great place to work, only 21% were positive. In the area on “my work” there was a score of minus 15% in comparison with the civil service survey and from high performers the score was minus 18%. On “my manager”, it was minus 24%; and on “resources and workload” it was minus 19%—and so it goes on. When it came to discrimination, bullying and harassment, 19% said that they had experienced discrimination at work over the past 12 months, while 18% had experienced the bullying or harassment themselves. Even in the National Offender Management Service survey, some of the figures are somewhat worrying.

The overall evidence from the university of Bedfordshire and even from the Government’s own survey shows clearly that we need another way forward. First, we need an urgent meeting between the justice unions parliamentary group and the Minister to discuss the research and to establish how to develop support for staff and tackle some of the identified issues of work-related stress.

Secondly, in light of this research, I urge the Government to look again at the pension age of prison officers. If necessary, they should commission further research if the current research is not satisfactory. If we need a more detailed examination of forcing prison officers to work until they are 68, I would welcome the opportunity at least to engage in a further review of that decision, backed up by further research.

The third issue is about staffing. I know that the Minister will report that new staff are being recruited. I hope that that happens as quickly as possible and that we can get them trained and into our prisons. We have, however, lost a lot of experienced trained staff as a result of the cuts. As a consequence, I believe that our prisons are now not only less safe, but are not fulfilling the role of rehabilitation that we want them to fulfil. Thus, for now and the future, lessons need to be learned from the staffing cuts that we have seen. I am convinced that we will have a constructive response from the Minister to the idea of having a meeting and working on these issues together to resolve what I find to be an extremely worrying situation.

[Mr Llwyd]

rose—