Passport Applications

John McDonnell Excerpts

Wednesday 18th June 2014 Commons Chamber

[Yvette Cooper]

Does not the hon. Lady have some concern that neither the Home Secretary nor the chief executive of the Passport Office have been able to break down the increase in demand? They simply have not told us how much is due to the increase in foreign residents’ applications, which we know is taking place as a result of their policy decisions, and how much is increased demand from British residents. She simply has not given us those facts.

[John McDonnell (Hayes and Harlington) (Lab)]

Whatever Mr Pugh said yesterday, let me read what he put in his annual report only a year ago. He said, on the transfer of work in 2014, that

“IPS will be providing passport services for approximately 350,000 additional customers worldwide annually.”

That is the increase in demand that he predicted.

[Yvette Cooper]

Exactly. We know there has been a substantial increase as a result of foreign residents applying for their British passports to be renewed, or applying for new passports for their children. Those who are living abroad are often the most complex cases, yet it is clear that the Home Secretary has not put in place the capacity to cope.

--- Later in debate ---

[Mrs May]

I am sorry if the hon. Lady did not hear what I said earlier in my speech. Contingency arrangements have not just been introduced. Contingency arrangements have been being introduced since January of this year when it became clear that there was an increase above forecast in the demand for applications. As the demand has increased, and as the increase has been greater than that initially experienced, of course the Passport Office takes greater measures. That is right and proper. The Passport Office has increased its capability.

[John McDonnell]

I join the Home Secretary in congratulating the staff on their hard work, and I think that that is shared across the whole House, but is she aware that Passport Office staff are paid £3,000 less than equivalent grades in the Home Office?

There was a mechanism in the Passport Office where if the backlog got to 150,000, measures would automatically be put in place to deal with it. Management took the decision to increase that figure to 350,000. Was the Home Secretary aware of that, and why did it happen?

[Mrs May]

I am, of course, aware that there are different pay structures for HMPO and Home Office staff, and I will come on to address the issue of what people are referring to as a backlog and whether the figures people are referring to as being a backlog are actually a backlog. I take issue with the figures the hon. Gentleman has given. I want to turn to some of the claims that have been made.

--- Later in debate ---

[Mrs May]

I will get the exact figure checked and give it to the right hon. Lady.

The Opposition have repeatedly compared current staffing levels with those in 2010 but, as they well know, HMPO was not just a passport office in 2010. It was called the Identity and Passport Service because of the previous Government’s plan to maintain an identity database and introduce identity cards. One of the first things this Government did in 2010 was scrap ID cards and destroy the identity database. The Opposition know therefore that their comparison with 2010 does not stand up to scrutiny.

Thirdly, it is not true that the delays have been caused by the decision to close certain premises.

[John McDonnell]

Will the Home Secretary be absolutely clear about how many of those staff were employed on ID work?

[Mrs May]

The hon. Gentleman has been ploughing this furrow for some considerable time. He knows full well that, as a result of doing away with the ID card scheme and the identity database, it was possible to take action both in relation to staff numbers and to the closure of certain premises. The Opposition consistently raise that issue. They say that the delays have been caused by the decision to close certain premises. Those measures were taken because HMPO had too much office space after we scrapped ID cards. The Newport passport office continues to operate as a customer support centre and to offer face-to-face passport application services for premium and fast-track customers. It has 150 full-time equivalent posts.