Ticket Price Regulation: Live Events

Jim Shannon Excerpts

Wednesday 9th September 2026 Commons Chamber

[Dr Huq]

My hon. Friend makes a brilliant point: the mutualisation of our venues is an important thing. We now have a Prime Minister who is a Labour and Co-op MP, so we hope to see that in practice. I will come to the example of the Co-op Live arena, but I think we will not have certainty until we have proper legislation to get rid of this issue once and for all.

[Jim Shannon (Strangford) (DUP)]

I congratulate the hon. Lady on securing this debate; I am always encouraged by her energy and enthusiasm for the subject matters that she brings forward. Is she aware of action taken against the company Starhub in 2024, following concerns that customers were initially shown artificially low headline prices, only for mandatory fees to be added later in the purchasing process? That meant that 50,000 UK customers were eligible for refunds. However, delaying the disclosure of unavoidable fees can exploit customers’ inattention. Given that transparency is key—and I think that is what she is seeking—does the hon. Lady agree that current protections should be made sufficient to ensure that customers are shown the full and accurate price of a ticket before committing themselves to a purchase?

[Dr Huq]

I certainly agree with that, and one of the provisions in my excellent Bill is on transparency. People should know what they are getting into.

Touting does not just apply to music. Football, theatre, and all sorts of other things are becoming subject to these processes. In July, Which? found that tickets for Lewis Capaldi’s current run at the O2 in London were on resale sites for £1,400, when they were originally priced between £32 and £111. A ticket for the All Points East festival with Raye was even on sale for £114,666 on viagogo—the original price was only meant to be £80.

We are used to such surge, gouge and dynamic pricing—where there is variability and prices fluctuate—with planes, trains, Uber and Amazon, but it is creeping into all our lives. It is made easier with data mining, because that algorithmic calculation can factor in demand, willingness to pay and availability. Oasis clam that it was not surge pricing with them, but tiered pricing: there were different levels of ticket, which is why, by the time people were at the front of the queue, the £100 tickets had gone, and the tickets remaining cost £300. The array of different ticket types—premium; standing—can be a bit confusing.