Disruption at Heathrow

Jim Shannon Excerpts

Monday 24th March 2025 Commons Chamber

[Heidi Alexander]

I am happy to give my hon. Friend that assurance.

[Jim Shannon (Strangford) (DUP)]

I thank the Secretary of State for her answers. Of course, this is not the first time there has been a problem with Heathrow. Back in August 2023, UK air traffic control problems caused chaos. In July ’24, faulty software caused chaos again. We are always hoping that Heathrow is getting better. After the incident in the early hours of last Friday morning, 290,000 passengers—I was one of them, by the way—found themselves stuck somewhere in a queue. That includes many of my constituents, and they had trouble getting home, too. They have been contacting me over the weekend to tell me their stories.

The incident poses questions about whether the current operators are capable of running a third runway, if this fire caused a complete shutdown. Reports indicate that complete closure was not required. Confidence in travelling and in Heathrow are at an all-time low among my constituents and others. Has the Secretary of State made Heathrow officials aware of the need to ensure that contingency plans are not simply notes on paper, but actions to take during a crisis? What has been their response to allay fears caused by the turmoil of last weekend?

[Heidi Alexander]

I do not think anyone underestimates the distress and disruption that this incident caused. Having spoken directly with Heathrow’s chief executive on a number of occasions, I know that he is fully aware of that. This is an unprecedented event of significant magnitude. Day in, day out, Heathrow successfully provides services to hundreds of thousands of passengers and businesses. While it is right that we do everything we can to interrogate the causes of this incident and learn any lessons, I believe that Heathrow airport can continue to be a trusted partner for Government in the longer term.