End of Radio Teleswitch Service: Rural Areas

Jim Shannon Excerpts

Wednesday 4th December 2024 Commons Chamber

[Dave Doogan]

The operative word of my hon. Friend’s intervention was “fair”, and I will come on to exactly who owns the risk.

[Jim Shannon (Strangford) (DUP)]

In my discussion beforehand with the hon. Gentleman, I mentioned what I would be referring to in this intervention. We have similar issues in Northern Ireland, so does the hon. Gentleman agree that the needs of rural areas need to be taken into consideration? The current cost of living crisis centres on an energy crisis, so we need to ensure that people are not paying more because they are unaware of the steps that need to be taken to deal with this change.

[Dave Doogan]

The hon. Gentleman is right that Northern Ireland is a different energy market from Great Britain, but there will be, without question, electric-only customers in the larger settlements of Northern Ireland. I know that Northern Ireland is a heavy user of heating oil, but the same scenario will exist in Northern Ireland. Although it is a different energy market, the same Department has to have oversight of the equity and effectiveness of whatever solution is found for that part of the United Kingdom.

Constituents have contacted me with concerns that they are being asked to switch to a smart meter without a guarantee that the smart meter will work properly. Some customers with poor reception who have switched to a smart meter are being asked by their supplier to submit manual readings. It is not clear whether manual readings are compatible with alternative economy tariffs, as these are based not only on how much energy is used, but on when that energy is used.

The Data Communications Company manages smart meter networks, which can reach 99.3% of properties, and more than half of homes in GB are already connected. Information is transmitted over a wide area network using mobile phone or radio signals sent from each property’s communications hub, but the method of transmission differs. In central and southern GB, smart meter data is transmitted using cellular and wireless mesh technology provided by Virgin Media O2, whereas in the north of England and all of Scotland it is transmitted over long-range radio signals provided by Arqiva.

It would be safe to say that there remains substantial concern about the ability to have two-way communication between supplier and customer over this system. This is no small part of the reason for the hesitancy common among “total heating with total control” customers to rush towards the need to switch.