Energy Suppliers and Consumer Rights

Jim Shannon Excerpts
Tuesday 25th April 2023

(1 year, 2 months ago)

Westminster Hall
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Wendy Chamberlain Portrait Wendy Chamberlain (North East Fife) (LD)
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I beg to move,

That this House has considered energy suppliers and consumer rights.

It is an honour to serve under your chairpersonship, Mr Hollobone. I am pleased that we have time today—although I suspect that it might be cut off and restarted—to debate this vital topic and hear from the Government what they can do to assist our constituents. I acknowledge the Members who are here. I thank the Minister for reaching out to me before today in the spirit of co-operation, and I hope we can make productive use of the time.

If there is one thing that should always have been clear—if it is was not before this winter, it absolutely is now—it is that being an energy consumer is not optional. People who are off grid are hugely in the minority—the Minister will probably be relieved to know that I do not intend to talk about them and delays to fuel payments today. But for most people—millions of people—in the UK, the only way to heat their home, have light at night and keep their food fresh is to be a consumer via an energy company. We have learned in the past year that many energy companies are simply failing those consumers, and there is shockingly little by way of consumer rights in this area.

Jim Shannon Portrait Jim Shannon (Strangford) (DUP)
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I commend the hon. Lady for bringing this debate forward. In Northern Ireland, we have only two gas suppliers—there should be more. If there are more, there is competition, and if there is competition, prices come down. Does she agree that competition ensures that our constituents get better value?

Wendy Chamberlain Portrait Wendy Chamberlain
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I thank the hon. Gentleman for his intervention. This is a 30-minute debate, so we will not get a speech from him. I agree that consumers need choice. Until this winter, many Members probably did not know the differences between the energy markets in Northern Ireland and other parts of the UK.

I came to this issue largely through casework. I saw a puzzling trend of constituents seemingly being overcharged and struggling to find redress, so we started asking people more widely about their experiences with their energy companies, and that really brought the cases rolling in. The issue is obviously not limited to my constituency of North East Fife; indeed, it would be strange if it was.