Royal Mail: Universal Service Obligation Debate

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Department: Department for Business and Trade

Royal Mail: Universal Service Obligation

Jim Shannon Excerpts
Wednesday 11th March 2026

(1 day, 9 hours ago)

Commons Chamber
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Blair McDougall Portrait Blair McDougall
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My hon. Friend makes a powerful case about how delays and failings in Royal Mail standards impact on so many different aspects of his constituents’ lives. I will certainly use those examples when I next meet with Royal Mail.

Jim Shannon Portrait Jim Shannon (Strangford) (DUP)
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I want to make a quick point about hospital appointments. When someone misses their hospital appointment, they go to the back of the queue and start again, and might have to wait another two years. When the Minister has his meeting with Royal Mail today, can I ask him to convey to its representatives that they should have meetings with health trusts, patient groups and representatives of Northern Ireland to ensure that those who miss appointments due to delays in the Royal Mail will not be disadvantaged, which they clearly are at the moment?

Blair McDougall Portrait Blair McDougall
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The hon. Gentleman makes an important point. As I mentioned a moment ago, we are working with the Department of Health and Social Care here to ensure as many health bodies as possible take advantage of the barcode service, to make sure that their letters get through. I will certainly make sure that the issues he has highlighted are raised in Northern Ireland.