British Sign Language Users: Access to NHS Services

Jim Shannon Excerpts

Wednesday 15th May 2019 Westminster Hall

[Jim Shannon (Strangford) (DUP)]

It is a pleasure to follow the hon. Member for Poplar and Limehouse (Jim Fitzpatrick), and I give special thanks to the hon. Member for Newcastle upon Tyne North (Catherine McKinnell) for her passionate contribution on behalf of those who use British Sign Language. I commend her for the steps she has taken in her constituency.

I must be honest and say that I do not know much about British Sign Language. The staff in my office are aware of it and we try to have someone available for people to communicate with in BSL, should they wish to; it is important that we as elected representatives provide that opportunity. While I do not have the ability, some of my staff have made it their business to be able to communicate with those who use BSL.

I am happy that my two granddaughters have both learned sign language—in a rudimentary way; not in totality—at school. They can sign their names, which is a small way of moving forward, among other things we can do. I will ask the Minister a question along those lines, but first let me say that I am pleased to see her in her place. She seems to be enjoying her new role, and we are pleased to see her there. The difference between my grandchildren and me highlights the need for young people to have basic skills to enable them to communicate with people who may need their help. It is important that our children have an opportunity to do that at an early stage.

Although we must take steps to address the interpreter system within the NHS, as mentioned by the hon. Members for Poplar and Limehouse and for Newcastle upon Tyne North, I sincerely believe that we also need to make BSL a staple of education, so that every child has a rudimentary understanding of sign language by the time they leave school. I know the Minister is not responsible for education—her role is big enough as it is—but will she communicate with the Department for Education and find out how that can be achieved? It is so important. Our children are often criticised for anti-social behaviour, but I believe our young people are a marvellous example of what the future can hold. Such small steps enable them to have compassion for other people. My boys were always interested in other people, and I am encouraged to know that my grandchildren are the same. If the new generation has an interest in others, that means a whole lot.

The media in Northern Ireland last year highlighted the case of a deaf lady who was going through treatment for cancer, but who did not have an allocated interpreter for any of her appointments. I was shocked by the lack of signers available to NHS trusts in Northern Ireland. An article in the Belfast Telegraph outlined the issue and quoted Ann Owens from the charity Hands that Talk—a lovely name that sums up sign language. She spoke about the lack of signers available for short-notice requests:

“It can be difficult as you can need about two to three weeks’ notice sometimes, but if it’s an emergency there can be times when someone’s not available due to the shortage, including for A&E admissions.”

That is a critical point at which to have interpreters in place. She went on:

“There’s about 25 to 28 British Sign Language interpreters in Northern Ireland and only three Irish Sign Language interpreters, which would mainly be used in the Enniskillen area.”

That illustrates the issue that we want to highlight, and it shows the dearth of interpreters. We need to address that by recruiting more people who can give up their time, and who are paid to be available at short notice. Each trust must have a list of interpreters who can be available at short notice to step into A&E situations. Other Members have referred to this, but it is important to take steps to address the matter where it is at its most critical, which is usually in A&E or on the ward.

I do not want to be critical of nurses—that is not the purpose of this debate—but we need nurses who can communicate in sign language with those who require it. Last year, I was in hospital on three occasions, and I was asked to sign a document to give consent. Truthfully, I was in so much pain that I would have signed away my land and farm; just imagine what it would have been like if I could not understand what I was being told to do, because I was deaf. How difficult would it be for a deaf patient, lying in absolute agony, to be asked to sign something that they did not understand? That shows me how frightening it is for deaf people, and how important it is to have the right people in the right place at the right time.

When foreign nationals go to A&E, interpreters are sourced and money is paid out—rightly so; I support that 100%—and yet our own British deaf people are left out in the cold because of the lack of interpreters. It is not good enough to say that we do not have the signers. We know there is a problem, so let us train staff within the NHS to do the job. The hon. Members for Newcastle upon Tyne North and for Poplar and Limehouse have referred to that, and I think others who speak will do the same. Let us put funding and courses in place to teach signing, to ensure that there is always someone on site who has at least a basic understanding of BSL. It is important to have someone with even a rudimentary knowledge of sign language to communicate. We know there is a problem, we have acknowledged our responsibility and now we must address it.

Although there are 11 million people with hearing loss in the United Kingdom, new research has revealed that a staggering 94% of Brits—I am one of them—know no more than two words of British Sign Language. That really has to change. We have to be more open and more capable of responding, especially in our Government Departments and most especially within the NHS. It is so important to address the issue in the NHS. I look forward to the plan of action to fund and recruit the necessary staff to do what is right for the deaf in our community. I look forward to the contributions of the shadow Ministers from the Scottish National party and the Labour party, but I especially look forward to the Minister’s response. We are very impressed by her so far, and there is no pressure on her.