Windrush

Jessica Morden Excerpts

Monday 23rd April 2018 Commons Chamber

[Amber Rudd]

I simply do not recognise the hon. Gentleman’s interpretation of how the Home Office approaches immigration. Plenty of people who have tier 1 or tier 2 visas tell us that the UK visa application system is faster than any they have seen before. Many elements of our immigration system support business and are swift and effective, and we should all be proud of them.

[Jessica Morden (Newport East) (Lab)]

A constituent with no papers was made to battle and spend thousands of pounds on legal advice before obtaining a biometric residency permit, but is now being told by potential employers and public bodies that they will not accept it. What is the Home Secretary doing to ensure that public bodies and employers know what to do in relation to ID requirements?

[Amber Rudd]

One of the missives that I have sent out already as a result of this is instructions to the type of organisations that would otherwise lead on assessing landlords and businesses to make sure that they take a more proactive approach to investigations. We have also told them that they will not face penalties where this group are concerned, so we have tried to lessen their sense of urgency about getting it right. It is important to make sure that we have a system in place where employers cannot employ illegal migrants otherwise they will face fines, but because of this particular situation we have given out particular instructions. As long as employers have done some due diligence, they should not treat these people harshly.

Oral Answers to Questions

Jessica Morden Excerpts

Monday 16th April 2018 Commons Chamber

[Mr Speaker]

We still have a lot to get through, and I am keen that we should do so.

[Jessica Morden (Newport East) (Lab)]

10. What estimate she has made of the number of people born outside the EU who have leave to remain in the UK but do not have biometric residence permits.

[The Secretary of State for the Home Department (Amber Rudd)]

Since August 2015, all non-EU nationals with a UK visa of more than six months have been issued with a UK biometric residence permit. We have no current estimate of the number of non-EU nationals born outside the UK who have leave to remain in the UK but have not obtained a biometric residence permit.

[Jessica Morden]

Constituents of mine from Commonwealth countries who have lived here on paper visas for many decades have now been refused universal credit because they do not have biometric residence permits, which they have never been told they need. This is causing real hardship—not least to those with no papers, with the immigration issues that that brings—and the BRP process is costly and lengthy. What are the Government going to do urgently to address this for those who have contributed so much to our country?

[Amber Rudd]

I share the hon. Lady’s view that they have contributed so much to this country. I am today announcing that I am setting up a new taskforce across the Department to ensure a swift response. I am also introducing a waiver for the fees involved and a number of other measures that I hope will go a long way to assisting the Commonwealth citizens who should have their rights confirmed without charge.

--- Later in debate ---

[The Minister for Policing and the Fire Service (Mr Nick Hurd)]

May I answer the question on behalf of my right hon. Friend the Home Secretary?

I read about the incident in The Stow, which must have been extremely unsettling for my right hon. Friend’s constituents. He is tireless in acting on behalf of Harlow, and he was one of a number of Essex Members who lobbied me asking that the police and crime commissioner be allowed to increase the precept. That increase is enabling the commissioner to invest in providing 150 additional police officers across the county. I will of course join my right hon. Friend in speaking to the police and crime commissioner to reassure his constituents that the area is being policed.

[Jessica Morden (Newport East) (Lab)]

T8. Policing and uniformed police training are not devolved in Wales, so will the Minister ensure that Welsh police forces receive their full share of the apprenticeship levy for training? It is just not good enough to pass responsibility to the Welsh Government when the money involved does not even cover their Treasury spending cuts.

[Mr Hurd]

I share the hon. Lady’s concern about the training available to Welsh police officers. I have been very clear about the importance of ensuring that our police officers have the right skills, but there is currently an impasse, as Welsh police forces are paying tax to the Welsh Government and getting nothing in return. There is a difference of view on the issue, but we are trying to resolve it. A meeting is imminent, and I hope that we shall be able to make some progress then.

Police Funding

Jessica Morden Excerpts

Wednesday 28th March 2018 Commons Chamber

[Jessica Morden (Newport East) (Lab)]

I am grateful for the opportunity to speak in this debate to highlight the urgent financial pressures facing our police forces. As the motion says,

“central government funding to local police forces will fall in real terms for the eighth consecutive year in 2018-19”;

there will be a

“shortfall in funding for counter-terrorism policing”;

and police numbers are at their lowest for decades, damaging community safety.

I too pay tribute to my local police force, Gwent police. I know what an incredibly hard job they do on the frontline, and that they are doing all they can to adapt and rise to the new challenges under incredible financial strain. I was incredibly pleased to see a recent report by the inspector of constabulary and fire and rescue services that showed that Gwent has the highest estimated spending on neighbourhood policing of all 43 forces.

As other Members have said, the Government have to be clear with the public on the police budget. That point has been echoed by the Gwent PCC, Jeff Cuthbert. The Prime Minister told the House that she was

“not just protecting police budgets, but increasing them with an extra £450 million.”—[Official Report, 7 February 2018; Vol. 635, c. 1485.]

I hear today that the figure is £460 million. However, she left out the fact that, due to cuts, the additional money comes from raising taxes on local residents. That is what police and crime commissioners have been forced to do. In reality, the decision to continue the cash freeze on the funding for police forces amounts to a real-terms cut of at least £100 million.

Locally, Gwent has seen its budget cut by 40% in real terms since 2010. That has meant the loss of about 350 frontline officers and 200 members of staff. The force is recruiting again. Indeed, I was pleased to join my hon. Friend the Member for Merthyr Tydfil and Rhymney (Gerald Jones) at a passing out parade just a few weeks ago. However, that has been possible only thanks to the force’s effective financial management, efficiency savings and annual increases in the local precept to maintain a flat-line budget. That budget will enable Gwent to maintain and protect its number of offices, but not to increase it substantially.

Policing is obviously not devolved, but the Welsh Government have stepped up to the mark and funded 101 PCSOs for Gwent. Without that, we would have about 30. That is welcome obviously and yet another reason to be glad to have a Welsh Labour Government in Cardiff. However, we should not hide from the wider funding problem, which is clearly in the Government’s hands.

This is a debate about money and resources, but what matters to my constituents is the human cost. The statistics show clearly that crime is increasing at the same time as central Government funding is shrinking. As our PCC said, the inevitable conclusion is that policing is under-resourced to deal with an escalating problem. We must bear in mind that cuts to other services have an impact on the police, who are often the backstop service. There are fewer resources to deal not only with proactive crime prevention, but with new types of complex crime such as cyber-crime and the demands of counter-terrorism. That makes the Government’s refusal to invest in our police forces indefensible. I hope that the Government reflect on this debate and urgently review their strategy on police funding.

Police Officer Safety

Jessica Morden Excerpts

Wednesday 2nd November 2016 Commons Chamber

[Jessica Morden (Newport East) (Lab)]

I thank those on the Labour Front Bench for choosing this topic for debate today and my hon. Friend the Member for Halifax (Holly Lynch) for championing this issue. I congratulate my hon. Friend the Member for Batley and Spen (Tracy Brabin) on her brilliant maiden speech, which was very moving. We look forward to many more.

I put on record my thanks to hard-working police officers and support staff, both on the frontline and in the back office. From dealing with Gwent police as the local MP and from my time on the police force parliamentary scheme, I know just how hard police officers and support staff work. I know their complete dedication to serving the public and how tough their job is.

In the firm opinion of the people who contacted me prior to this debate with powerful stories to tell that deserve to be aired, the cuts have depleted numbers on the frontline and certainly impacted on front-line capabilities, as well as increasing the risks to officer safety. In Gwent, we have 1,127 police officers, whereas in March 2010 there were 1,437 full-time equivalent officers—a 20% cut. I am pleased that this year Gwent is recruiting new officers for the first time in three years, but we have had a loss of hundreds of experienced officers. Cuts of that severity are bound to have an effect. It will take time to bring the new people through.

As has been reiterated in this debate, we lack reliable data on incidents involving officers. We need that data, so we are better able to tackle the problem. Police officers have told me that they agree with my hon. Friend the Member for Halifax when she says that the thin blue line is stretched far too thinly. Single-crewing is common practice and there is a heightened risk of harm because of that. Officers also tell me that numbers on a shift may look fine, but they do not relate to the numbers available to deal with crime. Shift numbers often include those on leave, on sick or on secondment. If we take off those waiting in custody or with injured people, the numbers are significantly lower.

Injuries sustained in the line of duty are far too frequent. They are becoming an acceptable part of the job and that should never be the case. It is not just a hazard of the job: it is clearly unacceptable. Officers report a noticeable reduction in respect for police officers and assaulting a police officer is not taken sufficiently seriously. I support the call in the motion for statutory guidance on sentencing uniformly across the country, which reflects the seriousness of the issue.

Police officers cannot protect us if they cannot protect themselves. I will just finish with this: a woman who is married to a police officer contacted me to describe just how the injuries her husband sustains in the course of his work affect the family. It has got to the point where, to stop their children worrying, the couple lie about how he sustains his injuries. She says:

“According to my children he is the clumsiest dad ever, as we have had to tell them ‘dad fell over a bin chasing someone,’ ‘dad walked into a cupboard door in the station,’ ‘dad caught himself on the police car door.’ I am tired of seeing my husband come home injured and having to lie to my children about how he sustained his injuries. I worry every time he is late home and grateful every time he returns home safely.”

It is time that we did more—to say that that is unacceptable for such families and to support our officers who are out there on our behalf.

Scamming: Vulnerable Individuals

Jessica Morden Excerpts

Thursday 8th September 2016 Commons Chamber

[Julian Knight]

That is absolutely correct. We also need better training for bank staff. Nationwide is very good at spotting the signs of when an individual is being defrauded. I remember one case that was told to me by my grandmother, who is 91, of a lady on her estate who had tried to withdraw several thousand pounds from the Nationwide with two burly men behind her. That case related to fake tarmacking and the usual fake repairs. Nationwide must be commended for stopping that withdrawal from happening. The Post Office, too, has put in place such training. My right hon. Friend is right to make the link between scamming and the ever-increasing instances, due to longevity, of dementia in our society. This is another challenge we must meet as a society through financial institutions, and family and other support networks.

The clear knock-on effects for personal independence and relationships add huge invisible costs to the headline figures I mentioned, both by increasing demand for state support and simply in terms of human misery. One of the reasons why fraud is so difficult to tackle is that it can take many different forms. Con artists are adept at exploiting people’s unfamiliarity with the technical aspects of a product or service in order to trick them. They are also quick to exploit the latest news story or Government initiative, and sometimes simply try to exploit our generosity after a natural disaster by posing as someone in need of disaster relief. An email apparently coming from a disaster zone and asking for help is a very common trick of the fraudsters.

Several constituents have visited my surgery to complain that their insurers will not allow them to take money out of their pension funds to invest into unregulated investments—so-called “penny shares”—which allow scammers to sell people worthless stocks and other asset classes. I am sure that other hon. Members have received similar visits. I have had to be very clear to those individuals that their insurers are perfectly right and that they should never put their pension at risk. I encourage Members to remain vigilant about such stories. This “pensions unlocking”, as it is called, is just one way in which con artists are trying to exploit the Government’s new, more liberal pensions system. I fully support the Government’s desire to give more power to individual savers, but such cases highlight the importance of developing anti-fraud protections alongside policies, rather than after they are implemented. That applies to our regulators, too.

Impersonating banks is another common form of financial fraud, as the constituent of my hon. Friend the Member for Banbury discovered. According to Financial Fraud Action UK, scammers are now targeting individuals directly for passwords, passcodes and PINs as security systems become ever more sophisticated and complex. FFA UK reported that losses to financial fraud totalled £755 million in 2015, but that was only what was reported. Worryingly, that figure represented a 26% increase on 2014, despite bank and card company security systems intercepting and preventing £1.76 billion of fraud, or £7 in every £10 of potential losses.

Fraud is also flourishing on the internet. According to consumer group Which?, more than 5 million online scams were carried out last year, with an astonishing £9 billion lost to fraudsters. It also reports that six in 10 of us reported being targeted by online scammers in the 12 months up to May this year. Frankly, I am surprised the figure is only six out of 10; I am forever being asked to wire money to various parts of the world, basically for it to be laundered. The most common types of fraud are phishing emails—usually purporting to be from a bank or senior official—seeking money, and bogus computer support.

Alongside this cutting-edge crime, the more traditional forms of fraud flourish too, such as false tradesman tricking people into paying extortionate amounts for unnecessary work and often providing cover for outright distraction burglaries into the bargain. I was struck by a case sent in by the Chartered Trading Standards Institute on this very point. The case involved a 78-year-old pensioner from Lincolnshire who lived alone and was isolated from family. The pensioner was conned out of his house by a conman who convinced him that major repair work was needed on his property. After being cold-called and visited, he agreed to will part of his property in return for the work being carried out. However, the documents he signed actually gave the house to the scammers, who then placed him in a caravan park. It was only the victim’s testimony in court that guaranteed a conviction. The officers involved had no doubt there were other victims, silent victims, who had lost homes in this way.

The huge financial and human costs of fraud make the case for action clear, but the problem could very well be much more serious than we realise. The CTSI believes that only 5% of scams are ever reported, with fear and shame keeping victims silent and preventing them from seeking help. There are already some very strong efforts in this area. In addition to the preventive measures by banks and card companies that I have already mentioned, trading standards has been collaborating with charities and the police to afford better protection to victims. For example, there has been a concerted effort to provide previous victims, and those whose age or health makes them likely to be victimised, with call blockers. These have so far protected 1,600 vulnerable people and blocked 95% of 81,000 attempted nuisance calls.

Based on the overall statistics, trading standards estimates that more than 11,500 scams, which would have been carried out, have been stopped. Expanding the capacity of trading standards, as many have called for, would make these efforts more effective. More needs to be done, especially when the resale of personal information makes so many people vulnerable to crimes such as identity theft. The CTSI has called for much stricter regulation and control of personal data to counter industrial-scale and legal harvesting of personal data which can then be put to illegal use or sold on. So often, the first purchase of the information can be done through clicking a box, for example to sign up to a newsletter. The information then goes into the ether. I do not believe that people know quite what they are signing up to: there is no transparency. The first few purchases of that information might be bona fide and legitimate. Further down the scale, however, we start to find in investigations that holding companies, which are a front, are effectively buying in the information for fraudsters.

Despite the fact that 85% of people, a huge majority, think that businesses have an equal or greater responsibility to protect their customers from fraud than consumers, the Cyber Security Breaches 2016 Survey found that only 5% of firms invest in ongoing monitoring of hacks into their systems, despite more than six in 10 reporting such breaches. I know from personal experience that some banks have a long way to go in their own security arrangements, too. Very recently, HSBC asked my wife to send some very sensitive financial and personal information to a private email address. That was legitimate. It was bona fide. But what on earth is a bank doing allowing private and sensitive information to go outside its own networks?

Some firms report to me the astonishing claim that some of our current systems work against responsible corporate behaviour. A partner in the financial consultancy firm Fairway wrote to me that the Financial Ombudsman Service was holding his firm accountable for losses incurred via some very risky, and frankly quite murky-sounding, investments that his firm had clearly warned its clients to avoid because they would put their life savings at risk. One adjudicator at the FOS had apparently suggested that the firm should have refused to advise the people involved. How can we have a system that makes it harder for people engaged in potentially problematic and risky investments to receive professional advice? It is essential for us to ensure that our regulators are focusing on the authors of dodgy investment schemes which blur the line between legitimate business and outright fraud, and not unfairly penalising those who try to help.

The Government can also make a real difference by stress-testing policies and building anti-fraud protections into them as they are developed, rather than waiting until afterwards. I know that the Cabinet Office has made great strides in relation to the sharing of information throughout the Government to track down benefit fraudsters and other financial scammers.

[Jessica Morden (Newport East) (Lab)]

I congratulate the hon. Gentleman on an excellent speech. I strongly endorse what he has said about Government schemes. He mentioned pensioners earlier, and in recent years, particularly in south Wales, they have been targeted by green deal scams. I agree wholeheartedly that it is important for the Government to build in safeguards when they are developing policies, to prevent people from being scammed on the back of legitimate Government schemes.

[Julian Knight]

That is a very good point. I remember the fraud that took place way back when tax credits were launched. The fraudsters cotton on incredibly quickly, and they see the opportunities. They seem to be extremely flexible in that regard. Scam artists are very quick to move on any new opportunity. They cost the Government hundreds of millions of pounds by exploiting the green deal, and, before that, Labour's tax credits proved so vulnerable that the online portal set up to claim them is still closed a decade later.

We also need much clearer warnings for people. Despite the best of intentions, much of the advice on offer is too cautious, and contains too much room for doubt. There is too much reliance on caveat emptor. It would be much better to lay out some very clear rules, such as these. If a tradesman knocks on your door to say that you need surprise repairs, just say no. Thank him or her, and, if you are worried, call a reputable professional yourself. If someone tries to convince you that you have won a lottery that you did not enter, just say no: it cannot be made clear enough that that never happens. If someone tries to persuade you to make a risky investment with your pension, just say no: that precious investment has to look after you in your old age. If you want to invest, always take the time to seek proper, independent professional advice.

Police Numbers (Wales)

Jessica Morden Excerpts

Tuesday 24th February 2015 Westminster Hall

[Lynne Featherstone]

As the hon. Lady knows, it is a matter for decision locally by the PCC. That is the whole point. The PCC has to judge the correct way to proceed on the spot. I am sure that she is more than capable of taking the matter up with the PCC directly.

The police and crime commissioner for Gwent, Ian Johnston, has announced plans for a new victims’ hub, which will bring together a range of agencies and organisations to enable the force to work more effectively and efficiently with victims of crime. Through the police innovation fund, we have provided funding that will further enhance collaboration, as well as improve digital working and introduce new means by which the public can make contact with their forces. In 2014-15, Gwent and South Wales police forces received £837,000 from the innovation fund to develop an app that will allow officers to record and upload statements from a crime scene to a shared system. That will free officers from having to return to base, allowing them to spend more time on patrol.

A collaborative bid from all four Welsh forces to create a pan-Wales women’s triage scheme received £235,000 from the innovation fund. That scheme will help to rehabilitate female offenders and divert them from a life of crime. Dyfed-Powys was awarded £95,000 from the innovation fund to introduce a new computer system that will allow the force to share information securely with the ambulance and fire services during emergency incidents, helping to improve response times. Those pioneering projects are exactly the types of schemes we want to see forces doing. They show that innovation and collaboration make the police even better at doing their job and solving crime.

I pay tribute to Gwent police for their successful policing of last September’s NATO summit, supported by mutual aid officers from across the country. Let us not forget that it was a significant international event, which saw one of the largest gatherings of world leaders ever seen in the UK. The hard work and dedication of all the officers involved in that substantial operation ensured the safety and security of local residents and delegates.

[Jessica Morden (Newport East) (Lab)]

I thank the Minister for giving way, especially since the earlier start to the debate caught me somewhat unawares. I agree wholeheartedly with her comments on Gwent police and the policing of the NATO summit. It was an excellent example of community policing in action. I know that all the communities I represent greatly appreciated it, so I thank her for making that point.

[Lynne Featherstone]

The hon. Lady speaks very well for her community.

Officer numbers are a key issue. I understand that there are concerns about reductions in police numbers in Wales, as elsewhere, and that is reflected by the level of the debate we have had today. We recognise the enormous impact that seeing officers on the street has in reassuring the public and deterring crime. While we remain absolutely committed to the principles of visible community policing, we have had to be realistic about the tight financial constraints within which we have to operate public services. The Government inherited the largest peacetime deficit in the country’s history, and we have had no alternative but to address that. I am sure that would have been true whoever had come into government. We were spending £14 billion on the service at the start of the current spending review period, so it was inevitable that we had to look to the police to deliver their share of the savings needed, and they have done so. Her Majesty’s inspectorate of constabulary’s recent “State of Policing” report reinforced that, over the spending review period, forces have been successfully balancing their books while protecting front-line services and delivering reductions in crime.

We have always been honest about the fact that, with 80% of police spending being on the work force, reduced budgets will inevitably have an impact on the numbers of officers and staff that forces can employ. The key has been to maximise the savings that can be delivered from the remaining 20%, in such areas as procurement and IT, and to prioritise available resources where the public expects to see them: at the front line. We know that that is happening in Wales, and I have already mentioned some of the examples of collaboration between Welsh forces that are helping to drive greater efficiency. I am pleased to note not only that a greater proportion of police officers in Wales are in front-line roles than in 2010, but that the measures have enabled Welsh forces to reinvest savings in increasing their officer numbers over the past 12 months.

I recognise that that picture is not wholly reflected in Gwent, which is the local force of the hon. Member for Islwyn. The published statistics show that it lost 73 officers in the year to September 2014. The inspectorate has expressed concerns on the extent to which the force’s change plans are focused on work force reduction, without a full understanding of local service demands and the impact such reductions will have on the skills and rank mix. It is clear, however, that Gwent has resolved to address that and build a sustainable position for the future, based on the sorts of activities that other forces are successfully implementing.

In addition to the promising collaborative work with other Welsh forces and local services that I have already mentioned, the PCC has announced the decision to reopen or extend the opening hours of nine police stations throughout Gwent that had previously been closed to the public or had limited opening hours. The force is also developing a new operating model that aims to protect and improve front-line policing by allowing greater flexibility in how it deploys the available resources. From April, teams of officers will be based in local police stations, rather than operating from response hubs. Each station will be managed locally by a neighbourhood inspector, who will have their own team that they can deploy to tackle issues. Such local ownership will enhance the service that the force provides to communities by increasing police visibility, local knowledge and problem solving in those neighbourhoods. Front-line policing will further be bolstered in numbers by devolving operational support officers to front-line duties.

Ultimately, decisions on the size and composition of a police force’s work force are for individual chief officers and police and crime commissioners to make. They will take account of the needs and views of their local communities. Full-time officers are only part of the story. Police staff and police community support officers are an integral part of the policing family, as are special constables and other volunteers. For example, North Wales police, which already has more than 120 special constables, is running a recruitment drive to expand that number, particularly in rural areas and among Welsh-speaking communities.

A vital part of how policing is delivered today is the technology that officers have at their disposal. Technology has the power to transform and maximise the impact and effectiveness of the resources that forces have at their disposal. Supported in part by the police innovation fund, which I mentioned earlier, forces are investing in mobile technology to give officers instant, on-the-street access to the systems that they need, thereby reducing the need for officers to spend time in the station. For example, the police and crime commissioner in Dyfed-Powys has stated that officers will spend an additional 100,000 hours—a huge amount—on the beat this year, owing to IT improvements implemented by the force.

Turning to some of the points that were raised, fraud has tended to be under-reported. We have worked to increase reporting through Action Fraud, a specialist reporting and advice service for fraud victims. The rise in police-recorded fraud is likely to reflect the improved reporting that has been introduced to the system over time. The crime survey data on plastic card fraud suggest a small rise in the year to September 2014, but the proportion of card users who suffered fraud was 20% lower than in 2009-10.

The hon. Gentleman mentioned recorded crime in Wales being up 3%. The Office for National Statistics analysis suggests that increases in recorded crime have been driven by improvements in crime recording, particularly of violence. He also mentioned the fact that incidents of violence against women have risen by 30%; we at the Home Office welcome their being recorded. The Home Secretary commissioned Her Majesty’s inspectorate of constabulary to review crime recording in all 43 forces, and that has clearly had a salutary effect because crime recording is improving, as it had to.

We recognise the importance of vital back-office support functions. HMIC has found that forces are prioritising available resources in not only visible policing functions but key non-visible front-line roles, such as intelligence and the safeguarding of vulnerable people.

I thank hon. Members for participating in an informed and well-reasoned debate. It is clear that the police reforms delivered under this Government are working. The take-home statistic is that, according to the independent crime survey for England and Wales, crime has fallen by more than 20% and we are all safer than we have been for decades, including in Wales. The Government recognise that the funding settlement is challenging for police and crime commissioners and forces, but it also brings opportunities, particularly for those prepared to innovate, collaborate and transform to drive efficiencies, and to deliver even better policing across Wales.

Passport Applications

Jessica Morden Excerpts

Wednesday 18th June 2014 Commons Chamber

[Jessica Morden (Newport East) (Lab)]

It is very good to follow my neighbour, my hon. Friend the Member for Newport West (Paul Flynn).

Like many Opposition Members, I want to speak up for my constituents who have incurred such difficulty and expense, but I will also speak for my constituents who work in the Newport passport office, which is in the constituency of my hon. Friend the Member for Newport West, who is a strong advocate for the office. The staff have warned repeatedly over the past four years that the cuts to Passport Office staff would hit the service and affect customers. They and the Public and Commercial Services Union have been proved right. The Minister should at least acknowledge today that some of the decisions that have been made over the past few years have led to the backlog and the chaos. It is important that we have a chance to put that on the record today.

The Government did not foresee the increase in the demand for passports. They should at least have foreseen the effect of giving the responsibility for overseas passports to the Passport Office, because that was their decision. As has been outlined this afternoon, we are all dealing with many cases of people’s travel plans being put in jeopardy.

[Robert Flello]

I have done a quick tot up. I have been an MP for nine years. In the past two weeks, I have had nine times as many cases that involve passports as in the previous nine years.

[Jessica Morden]

I thank my hon. Friend for that intervention. It was a good point, well made. I am sure that the same is true of the cases in my office.

Like other hon. Members, I will outline the cases of a couple of my constituents whose travel plans have been put in jeopardy. One woman applied for her son’s passport at the beginning of April, believing that she had plenty of time. According to the website, it would take three weeks. Eight weeks later, after numerous interventions, she was finally one of the lucky ones and received the passport. However, that was only after she had paid for the fast-track service and been told to go for an interview in Durham, which is 290 miles away. After we intervened, she did not have to go to Durham. However, by that stage, she had spent £42 on the initial application, £87 on the one-week fast track, £15 on a replacement birth certificate and £95 on a flight to Durham that she did not need. I know that the Home Secretary has offered some concessions, but we need many more and they need to be backdated.

Another family, after an intervention from the office of the Minister for Security and Immigration, received their passport by courier. Finally, after contacting the helplines repeatedly, they got the passport specially delivered from London four hours before they were due to get on the plane at 11 o’clock. Like other hon. Members, I thank the Minister for the effort that he put into that case, but that is hardly the way people should receive a passport.

In the majority of the cases that have been dealt with by my office, people have effectively been forced to pay for the upgrade. The message seems to be, “If you can afford to pay for the upgrade, you can get your passport; if you can’t afford it, that’s tough.” It would be interesting to know how much money the Government have made from upgrades over the past few months.

As my hon. Friend the Member for Newport West said, the Home Office tried to close the Newport passport office in 2010, which would have meant the loss of 300 jobs. After a strong campaign by the staff, the PCS union and the South Wales Argus, which had the support of local politicians, the office remained open, but lost the postal processing service. It retained the counter service and the customer complaints service. Some 150 people lost their jobs, which was a huge hit to the local economy. I believe that it also caused the biggest hit of any of the cuts at that time to the service across the UK.

The then Minister for Immigration, the right hon. Member for Ashford (Damian Green), talked repeatedly in our debates about excess staff in the service. Today, the Home Secretary talked about excess office space. However, almost immediately after the redundancies, overtime was offered in other offices around the service. The staff felt that that added insult to injury.

As the unions and hon. Members have pointed out repeatedly to Ministers, after the postal work was taken out of Newport, management had to close customer counters early or for one day a week to deal with the backlog. The Identity and Passport Service filled the gaps with staff from other departments and agency staff. Higher grade staff were working overtime to deal with straightforward applications, which is four grades below their normal work.

In April 2012, we wrote to the Minister to ask why, a month after the staff in Newport were made redundant, the agency announced that recruitment was necessary. That showed a complete disregard for the staff who had lost their jobs.

The Welsh Affairs Committee warned in its report in 2010:

“The Newport Passport Office has a reputation for excellent customer care. The closure of the Newport Passport Application Processing Centre would result in the loss to the service of skilled people with significant experience… The Government must guarantee that the same high level of service will continue to be provided”.

Clearly, that has not happened.

I do not understand why the current delays have come as a surprise to the Home Office. The signs have been there for years, but it has insisted on pursuing the cuts, with little regard for the effect that they are having on customer service and on the staff who do a great job in Newport and at other offices, and who are under immense stress. As the Government try to solve the problem, they should look to restore the 150 jobs that were lost in Newport. We have the space and the experience for that to happen. That is important if customers are to get the experience that is advertised to them, and it is important to our city.

HM Passport Office

Jessica Morden Excerpts

Thursday 12th June 2014 Commons Chamber

[Mrs May]

It will be for people to bring it to the attention of the Passport Office that they have an urgent need to travel. We intend to make it clear on the website so that people can go online and see that in detail and see what the process is. In that way, they will be absolutely clear about what they need to do and how they qualify.

[Jessica Morden (Newport East) (Lab)]

When the Government tried to shut Newport passport office a few years ago, staff and unions warned at the time that cuts would impact on the service, and they have been proved right. It would be good if the Home Secretary could at least acknowledge that putting the full processing function back into Newport, along with the jobs that we lost, would be a start. Will she also acknowledge that it is not only the customers who are suffering badly at present? The situation is putting stress on the staff, such as those in the Newport office, who are under immense pressure because of this Government’s incompetence.

[Mrs May]

At the time those decisions were taken, the point was raised in the House and Ministers responded to it. It is absolutely right, from the Passport Office’s point of view, that it should look at how it can provide services as efficiently as possible. I want to make sure that in going ahead, we review how it is providing those processes and how it is operating its system so that we make sure that customers are getting the best possible service. But I return to the point that we have seen demand levels—applications for passports—higher than they have been for 12 years. Action has been taken and is continuing to be taken to ensure that we can deal with those applications.

Asian Restaurateurs (Immigration Enforcement)

Jessica Morden Excerpts

Wednesday 2nd April 2014 Westminster Hall

[Nia Griffith]

That is a good point. It was distressing to hear some of the stories that we heard last week, which is why I have secured the debate. The meeting that was held last week brought a delegation of Asian restaurant owners from south Wales to the Houses of Parliament for a meeting arranged by my hon. Friend the Member for Cardiff South and Penarth (Stephen Doughty). He had invited representatives from the immigration enforcement service to attend, but they were unfortunately unable to do so at short notice. However, my right hon. Friend the Member for Delyn (Mr Hanson), Labour’s shadow Immigration Minister, attended, and I am grateful for his presence today, even though the rules of debate mean that he does not have an opportunity to make the case from the Opposition Front Bench.

As my right hon. Friend the shadow Minister said last week, we all agree that we need strict border security and proper enforcement of immigration rules, but the way in which some Asian restaurant owners have been treated by immigration enforcement officers is nothing short of disgraceful, and it is damaging to business. Times are tough, so to have immigration officers arriving at 7 o’clock on a Friday evening, causing distress among the customers, slamming the doors and handcuffing the chefs before they can even turn off the cookers is simply not acceptable. It causes not only immense financial loss on the evening in question, but irreparable damage to the reputation of that restaurant, particularly in a small town, and it will take years to rebuild customers’ confidence in returning to the restaurant. That is an acute embarrassment. Sadly, in some cases, it was even found that there were no substantive grounds for going there in the first place, so it was a complete waste of taxpayers’ money.

The debate coincides with the publication last month of the report by the independent chief inspector of borders and immigration on the use of the power to enter business premises without a magistrate’s search warrant. The report makes the point that two thirds of visits to business premises lack the necessary justification. Although the report focuses on a particular issue, it highlights more general points, such as widespread non-compliance with the guidance and lack of oversight procedures by senior management, who seem to have quite limited knowledge of the power as it is being used in practice. The report highlights visits on purely speculative grounds and inadequate staff training. It mentions that significant numbers of staff and management were either ignorant of, or choosing to ignore, the guidance. It also highlights a lack of understanding of what constitute suitable grounds for a visit, and gives an example of how an allegation should be backed up by any available data from, for example, Her Majesty’s Revenue and Customs.

[Jessica Morden (Newport East) (Lab)]

My hon. Friend talks about restaurants, but shops are also getting caught up in the problem. A judge recently threw out a case relating to a business in my constituency, and when the business was finally awarded costs, it received a fresh visit from immigration enforcement officers the next day. Although we all want the authorities to carry out their jobs properly, does she see how a business might feel particularly targeted in such circumstances?

[Nia Griffith]

My hon. Friend describes a distressing case. That procedure being repeated unnecessarily was not only distressing for the shop owner but a waste of public money. In fairness, the inspector says in his report that the Home Office began to look at procedures that he was highlighting as he carried out the inspection, but there is clearly a lot of work to be done in that respect. Last week, we heard about the distressing nature of the raids. We also heard about immigration officers inspecting documents, saying that they were okay and then returning two weeks later to say that they were not okay. If the immigration officer himself or herself cannot identify the documents, it puts the restaurant owner in a difficult place.

The Asian Catering Federation says that the problem applies not only to Indian restaurants but to Chinese takeaways and Malaysian, Sri Lankan, Thai, Vietnamese, Pakistani and Japanese restaurants. The federation stresses that it wants to co-operate and that the matter is extremely important to it.

I turn briefly to what needs to be done. First, there must be continued dialogue with the restaurant owners. The federation said that whereas previous visits had taken the form of terrorist-type raids, some progress had been made. None the less, what restaurants are still experiencing—the shutting down of restaurants at peak time, and the aggressive approach of the enforcement officers, who give them no opportunity to explain to customers what is happening or even to answer the phone—has been extremely damaging to their businesses. That is the first thing: we need continued dialogue, because law enforcement is always better with collaboration and not antagonism.

Secondly, the concerns in the report clearly must be addressed. Thirdly, the whole issue of reasonable grounds for visits must be looked into: why have these visits been decided on in the first place? My hon. Friend the Member for Newport East (Jessica Morden) gave a clear example relating to that. The Asian Catering Federation wants to co-operate and give the required information, but it must be done in a way that works for businesses, as well as for the immigration enforcement service.

I would like the Minister to look into the matter thoroughly and take very seriously the distress and problems caused to the industry, which is a phenomenal success story in bringing money into the British economy. I hope that she tries to find ways in which immigration enforcement can be properly carried out without disruption to many businesses that, in tough times and particularly in less well-off areas, are finding it difficult to keep going.

Operation Jasmine (Care Home Abuse)

Jessica Morden Excerpts

Wednesday 13th March 2013 Westminster Hall

[Nick Smith]

My hon. Friend makes a powerful point. All the evidence collected by the police in this long-running case must be brought to the public’s attention, so that it is open and available for them and they can form their own views about what happened.

On 1 March, at Cardiff Crown court, the key prosecution collapsed, when the director of care home owners Puretruce was deemed unfit to stand trial. Relatives have been left angry and despondent. In the meantime, the human cost has been devastating: there are 103 alleged victims, 60 of whom have died since 2005. That cannot be the lasting legacy of the inquiry, or the legacy for those who died and their families.

In a former job, I was a National Society for the Prevention of Cruelty to Children campaigner, and I saw terrible images of child abuse. The pictures that I have seen from Operation Jasmine are no less terrible. I was shown graphic photos of pressure sores that proved fatal, and of sores that were so infected that the bone beneath was visible. They were sickening, and in the words of one expert, the worst that they had ever seen.

A senior employee in one home has told me that the director sought tight control of the business. If full-time staff were off, no agency staff were brought in. Budgets were squeezed across the board, and even food and incontinence pads did not escape budget cuts. Six Puretruce care homes were investigated for alleged neglect. In my view, there was a systemic failure across many of the homes, with residents’ care being compromised. It led to what police have called “death by indifference”.

In July 2007, the director was arrested on charges covering both neglect of residents and financial irregularities, but the charges of neglect faltered as the bar for conviction was said to be very high.

[Jessica Morden (Newport East) (Lab)]

I congratulate my hon. Friend on securing this debate for the families, the police and the Health and Safety Executive who have worked so tirelessly on this case for many years. The central issue here is that proving deliberate acts of harm is relatively straightforward, but proving deliberate neglect is hard, so does he agree that that is something the Minister should consider urgently?

[Nick Smith]

I agree with my hon. Friend, and it is one of the direct questions that I intend to ask the Minister.

In 2011, the Health and Safety Executive became involved, too, in the hope that its additional evidence would be the final push over that bar. Sadly, that did not happen. Instead, the charges against the director, who had a GP practice and 26 care homes across south Wales—a profitable empire—will lie on file.

A small number of convictions have been secured in relation to the neglect of elderly people, but no one served a custodial sentence. We have to ask ourselves whether that sorry conclusion could have been avoided. MPs have been told that a change in the QC part way through the case brought a different perspective as to the likely success of the case. We know that the Crown Prosecution Service decides the charges and the standard of evidence it requires, but given the enormous quantity of evidence collected, it does beg questions about the evidence threshold, how Operation Jasmine progressed and the management of the operation. It is clear, as others have said, that local police worked very hard on this case, but the results do not match that fine effort. Was there a well founded and unified understanding between the CPS and the police about what evidence was needed?

Given that the case took seven years, did anything slow down the operation and how could such roadblocks be avoided in the future? What advice does the CPS give to the police and others investigating abuses in care, and does it have a plan for lowering the bar for prosecutions in the future? Were high-level project management tools brought to bear on this investigation from the start, and is the legal definition of “neglect” fit for purpose in cases such as this?